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Windows is a registered tradermark of Microsoft Corporation in the United States and/or other countries. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Introduction Introduction Meaning of Symbols Warning: Warnings must be followed to avoid serious bodily injury. Caution: Cautions must be followed to avoid damage to this product or bodily injury. Important: Important must be followed to avoid damage to this product. Note: Notes contain important information on the operation of this product.
Introduction Printer Parts Front A Top cover Open when a paper jam occurs or to perform maintenance. B Status display light This light indicates when the printer's status is normal or if an error has occurred. See “Lights” on page 11. C Power button D Ink light (orange) See “Lights”...
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Introduction G Print tray/Large print tray (optional) Holds the ejected print outs. See “Paper Output” on page 38. H Cartridge cover (right) Open when replacing ink cartridges or the maintenance tank. See “Replacing Ink Cartridges” on page 43. See “Replacing the Maintenance Tank” on page 51. Inside I Ink cartridges J Roll paper feeder...
Introduction Rear A Exhaust vent Exhausts air used to cool the printer internally. B AC inlet C USB port D Airflow vent Takes in air to cool the printer internally. E Lock lever Releases the lock for the rear cover. F Rear cover Open when a paper jam occurs or to perform maintenance.
Introduction Paper Feed A Inner edge guide Set this to the width of the roll paper. B Roll paper spindle Holds the roll paper. C Paper feed knob Turn this to rewind the roll paper onto the roll paper spindle. D Front edge guide Set this to the width of the paper.
Introduction Print Head A Print head Do not touch the print head unless you are removing a paper jam. Manually moving the print head may damage the printer. Roll Paper Spindle A Adapters Insert into the ends of the roll paper's roll core on the left and right to secure it.
Introduction Lights light (blue) Indicates the printer’s operational status: The printer is ready to print. Flashing: The printer is printing, initializing, performing maintenance, etc. Off: The printer is not on, or printer operations have stopped due to an error. light (orange) Indicates the printer’s error status: An error has occurred, the printer is performing error recovery operations, or a printer system error has occurred.
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Introduction light (orange) Off: No error. E Ink light (orange) Indicates the status of the ink cartridges: There is not enough ink in the ink cartridge or the ink cartridge was not recognized correctly. See “Replacing Ink Cartridges” on page 43. Off: No error.
Introduction Safety Instructions To use this printer safely, be sure to read the manual supplied with the printer before use. Not handling this printer as described in the supplied manual could cause a breakdown of the printer or an accident. To resolve any unclear points regarding the printer, keep this manual on hand at all times.
Introduction Notes on Installation Warning Do not block the printer's airflow vents. Do not cover the printer with a cloth or other materials and do not install in an area with poor ventilation. Make sure to leave enough space around the printer. See the Start Here sheet for more information. Caution Do not install or store the printer in a location that is unstable or subject to vibrations from other equipment.
Introduction Warning Do not use the printer in locations where flammable or explosive gas may be present in the atmosphere. Also, do not use sprays containing flammable gas inside or around this printer. A fire could ignite. Except as instructed in the documentation, do not perform any other wiring. A fire could ignite.
Introduction Warning Do not use the power plug if any foreign materials such as dust are stuck to it. Electric shock or fire could occur. Make sure the power plug is fully inserted into the electrical outlet. Electric shock or fire could occur. Do not use the power cable if it is damaged.
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Introduction Caution Do not disassemble ink cartridges. If it is disassembled, ink could get in your eyes or adhere to your skin. Do not shake the ink cartridges too hard. Ink may leak from the cartridge if you shake it too hard. Do not store ink cartridges within the reach of children.
Contact our service support when transporting the printer. Notes on the Paper Notes on Handling Use paper recommended by Epson. Note the following points when handling the paper: ■ Do not bend the paper or scratch the surface of the printable side.
Cartridge Models: for print quality, a variable amount of ink remains in the cartridge after the "replace cartridge" indicator comes on. ■ This printer is designed for use with Epson genuine cartridges and ink only, not third-party cartridges or ink. For more information, see epson.com/WideFormatInk. ■...
Disposing of Used Ink Cartridges and Maintenance Tanks Please dispose of your used Epson branded ink cartridges responsibly and in accordance with local requirements. If you would like to return your used ink cartridges to Epson for proper disposal, please go to epson.com/recycle...
Printing Methods Printing Methods Basic Printing Methods See the "Printer Driver Operation Guide" for more details on the printer driver. Load paper into the printer. See “Replacing Paper” on page 23. Display the print screen for the application you are using. Click Print (or Print...
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Printing Methods Select any of the settings as necessary. Windows: Mac OS X: See the "Printer Driver Operation Guide" for an explanation of each setting item. When you have finished, click OK. On the application's print screen, click Print (or Print... and so on) to start printing.
See “Changing Paper Settings” on page 35. ■ You can load genuine Epson paper in 5", 6" and 8" roll widths in the roll paper feeder. The roll paper feeder supports roll paper between 4" and 8.3" wide. How to Replace Preparing to Replace Paper Replace paper in the following order.
Replacing Paper Recording the Remaining Paper Level If necessary, make a note of the paper level before replacing the paper. Windows Open the Print Settings menu. See “Basic Printing Methods” on page 21. Click Display Printer Status. Make a note of the Paper Level from Paper Setup from Printer.
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Replacing Paper Mac OS X Start the Maintenance Tool. See “Error Messages (Mac)” on page 69. Click Printer Window. The Printer Window screen is displayed. Make a note of the Paper Level from Paper Setup from Printer.
Replacing Paper Removing the Roll Paper Spindle from the Printer Important: When the light is lit and paper is ejected, the printer is out of paper. Remove the paper from the output slot. Check that the printer's light is lit and isn’t flashing. Important: Make sure the power is on before replacing paper.
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Replacing Paper Grip the handle to release the roll paper feeder and pull it out. Important: If you cannot remove the roll paper feeder for some reason, to not try to pull it out by force. Paper may be jammed inside the printer. Remove the paper by following the procedure in "Paper is Jammed in the Internal Paper Feeder".
Replacing Paper Remove the roll paper spindle. Removing the Roll Paper from the Spindle Stand the roll paper spindle on a flat surface and remove the gray adapter.
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Replacing Paper Remove the paper. Note: After carefully rewinding the paper, place it in its original packaging, and then store the paper.
Replacing Paper Placing Roll Paper on the Spindle Remove the new paper from its packaging and stand it on a flat surface. Wipe the edge of the paper with a soft, clean cloth several times to remove any dust. Flip the paper roll and repeat the process. Place the paper roll on the spindle so that the paper winds clockwise.
Replacing Paper Inserting the Roll Paper Spindle To adjust the position of the inner edge guide, lift it towards you slightly and slide it to the width of the roll paper. Load the spindle unit in the roll paper feeder with gray adapter on the left. Check that the spindle unit fits between the rollers as shown.
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Replacing Paper Lift the end of the front edge guide and slide it to the width of the roll paper. Insert the leading edge of the paper into the paper feed slot until the paper light turns on. Make sure the leading edge is cut straight across to avoid paper feeding problems.
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Replacing Paper Note: If the paper light does not turn on, turn the knob counter clockwise and then insert the paper again. Push the roll paper feeder into the printer.
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Replacing Paper Carefully roll the paper into the printer to remove any slack. Important: If the paper is slack, print quality may decline, and paper jams could occur. Attach the Scrap paper box. Check that the printer's light is on. Important: If paper is left loaded in the printer for long periods of time, the leading edge of the paper may curl and print quality may decline.
Replacing Paper Changing Paper Settings After replacing paper, set the Paper Type and the Paper Level in the Maintenance Tool. See the "Maintenance Tool Operation Guide" for more details on the Maintenance Tool. Windows Click Paper Settings on the Maintenance Tool's main screen. Set the Paper Type and the Paper Level, and then click Set.
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Replacing Paper Mac OS X Click Operation Condition Settings on the Maintenance Tool's main screen. Select Change the paper type and the paper remaining. When this is selected, you can change the Paper Type and Paper Level.
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Replacing Paper Set the Paper Type and the Paper Level, and then click Set. Paper Width shows the paper width currently set.
Paper Output Printed paper is ejected from the front of the printer. Epson recommends that you use genuine Epson paper (available in 5, 6, or 8 inch widths), but you can use a variety of roll paper in sizes from 4 to 8.3 inches wide.
Paper Output Important: ■ Do not pull paper that is being ejected. ■ When paper is being ejected from the front, do not pull it or raise it higher than the output slot. Otherwise, print quality may decline. Note: When removing the scrap paper box, make sure you remove the print tray or large print tray first. Print Tray (optional) After printing, the paper is cut to the specified size and ejected to the print tray.
Paper Output Attaching the Print Tray (Optional) Tilt to insert the hooks, and then lower to hook it in place. When the length of the print size is 3.5 to 4 inches (89 to 102 mm), place the hooks into the top holes. When the length of the print size is 4 to 8 inches (102 to 203 mm), place the hooks into the bottom holes.
Paper Output Attaching the Large Print Tray (Optional) Lift the tray a little to hook on. When the length of the print size is 4 to 8 inches (102 to 254 mm), place the hooks into the upper hole. When the length of the print size is 8 to 12 inches (254 to 305 mm), place the hooks into the lower hole.
Replacing Ink Cartridges Replacing Ink Cartridges Caution: ■ Do not disassemble ink cartridges. If it is disassembled, ink could get in your eyes or adhere to your skin. Do not shake cartridges too vigorously; this can cause them to leak. ■...
Replacing Ink Cartridges Checking Ink Levels Checking from the Printer The ink lights on the front of the printer light up when the corresponding ink cartridge is low. See “Front” on page 6. Ink light Checking from the Computer Windows Click Display Printer Status in the printer driver .
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Replacing Ink Cartridges Check how much ink remains. When you have finished checking, click OK.
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Replacing Ink Cartridges Mac OS X Start the Maintenance Tool. See the following for information on starting the Maintenance Tool. See “Error Messages (Mac)” on page 69. Click Printer Window on the main screen. The Printer Window screen is displayed. Check how much ink remains.
Replacing Ink Cartridges Replacing the Ink Important: Install ink cartridges into each slot. You cannot print if any of the slots are empty. Check that the printer's light is lit and isn’t flashing. Check the ink lights to determine which cartridge to replace. The ink lights on the front of the printer light up when the corresponding ink cartridge is low.
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Replacing Ink Cartridges Press in on the ink cartridge to release it and remove it from the printer. See “Disposing of Used Ink Cartridges and Maintenance Tanks” on page 20. Important: Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the surrounding area when removing the cartridges.
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Replacing Ink Cartridges Remove the new ink cartridge from its packaging. Important: ■ Do not touch the chip (A) on the ink cartridge. Doing so may affect normal operation and printing. ■ Do not touch the ink supply port (B) on the ink cartridge. Ink could leak out. Insert the ink cartridge into the printer.
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Replacing Ink Cartridges Close the ink cartridge cover. Check that the printer's light is lit and isn’t flashing.
Replacing the Maintenance Tank Replacing the Maintenance Tank The maintenance tank absorbs ink consumed during head cleaning. This section explains how to replace used maintenance tank. Important: After removing the maintenance tank, do not leave the cartridge cover open, install a new maintenance tank immediately.
Replacing the Maintenance Tank Checking from the Computer Windows Click Display Printer Status in the printer driver. Check the free space in the maintenance tank.
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Replacing the Maintenance Tank Mac OS X Start the Maintenance Tool. See the following for information on starting the Maintenance Tool. See “Error Messages (Mac)” on page 69. Click Printer Window on the main screen. The Printer Window screen is displayed. Check the free space in the maintenance tank.
Replacing the Maintenance Tank Replacement Procedure Check that the printer's light is lit and isn’t flashing. Open the right ink cartridge cover. Push up on the maintenance tank, then carefully remove it. Make sure not to tilt the cartridge. See “Disposing of Used Ink Cartridges and Maintenance Tanks” on page 20.
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Replacing the Maintenance Tank Insert the new maintenance tank. Important: Do not touch the chip on the maintenance tank. Doing so may affect normal operation and printing. Close the ink cartridge cover. Check that the printer's light is lit and isn’t flashing.
Emptying the Scrap Paper Box Emptying the Scrap Paper Box Scraps of paper cut during printing accumulate in the scrap paper box. You need to empty out the paper scraps before the box is full. Check visually how much scrap paper has accumulated in the box. Empty the scrap paper box when you replace the paper.
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Emptying the Scrap Paper Box Attach the scrap paper box. Check that the printer's light is lit and isn’t flashing.
Maintenance Maintenance Maintenance Tool With the Maintenance Tool, you can perform various adjustment and maintenance operations from your computer. Windows Main Screen Menu Settings Printer Name Select the printer. Head Maintenance Perform print head maintenance functions such as Diagnostic Cleaning, Forced Cleaning, and Nozzle Check.
Maintenance Regular Maintenance To keep your printer working correctly and to prevent any issues with print quality, perform the regular maintenance described below. Task Schedule More Info Empty out the scrap paper box. When replacing paper. See “Emptying the Scrap Paper Box” on page 56. Vacuum the airflow vents.
Maintenance Cleaning Inside the Printer You need to clean any dust or debris on the paper path inside the printer every three months. Check that the printer's light is lit and isn’t flashing. Important: Make sure the power is on before removing the paper. To rewind the paper to the replacement position, remove the scrap paper box and reattach it.
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Maintenance Grip the handle to release the roll paper feeder and pull it out. Turn the knob on the left of the roll paper feeder counter clockwise until the leading edge releases from the paper feed slot.
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Maintenance Remove the roll paper spindle. Lift the rear plate.
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Maintenance Lift the front plate. Wipe the areas shown with a dry, clean cloth to remove any dust. Use a piece of masking tape to remove any dust from the pickup rollers. Rotate the rollers and repeat the process as necessary until you’ve removed all of the dust.
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Maintenance Lower the front plate and press down until you hear it click into place. Repeat the process for the rear plate. Open the rear cover. Squeeze the lock lever on the back to release the lock, and then open the rear cover.
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Maintenance Use a piece of masking tape to remove any dust from the rollers. Rotate the rollers and repeat the process as necessary until you’ve removed all of the dust. Close the rear cover. Reload the paper. Make sure the leading edge is cut straight across to avoid paper feeding problems. See “Replacing Paper”...
Troubleshooting Troubleshooting Note: See the "Printer Driver Operation Guide" for more details on troubleshooting the printer driver. "Printer Driver Operation Guide" - "Troubleshooting" When an Error Occurs Light Status When the warning buzzer sounds or the lights turn on or flash, check the solutions in the following table and take the recommended steps.
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Troubleshooting Warning Light Status Explanation Buzzer light on None There is no paper loaded in the roll paper feeder. Load the paper. Paper light off See “Replacing Paper” on page 23. light on Sounds Operations have stopped because an error has intermittently occurred, the printer is performing error recovery until you remove...
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Troubleshooting Warning Light Status Explanation Buzzer light on Sounds There is no paper loaded in the roll paper feeder, light on intermittently or the paper has run out. until you remove Load the paper. Paper light off the scrap paper See “Replacing Paper”...
Troubleshooting Error Messages (Windows) Error messages are displayed when an error occurs in the printer while printing. The code, error details, solutions, and so on are displayed on the screen. Error Messages (Mac) When errors occur in the printer while printing, you can check the content of the error and solutions with the Maintenance Tool.
You may continue printing until replacement of the ink cartridge is required. See “Replacing Ink Cartridges” on Epson recommends the genuine Epson cartridges listed above. page 43. I-2101 to I-2104 It is nearly time to replace parts. Contact Epson support.
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Troubleshooting Code Message What to do W-1302 Cartridge cover (right) open. Close the cartridge cover (right). When replacing a cartridge, check the location and the cartridge type. Close the cartridge cover. W-1303 Cartridge cover (left) open. Close the cartridge cover (left). When replacing a cartridge, check the location and the cartridge type.
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Ink cartridge error Replace the ink cartridges indicated. (xxxx) See “Replacing Ink Cartridges” on page 43. Please install correct cartridge. Epson recommends the genuine Epson cartridges listed above. W-2202 Replace Cartridge Replace the ink cartridges indicated. (xxxx) See “Replacing Ink Cartridges” on page 43.
To continue printing with the current settings, click Print. W-2206 You have not installed genuine Epson ink cartridges. This printer is developed for use with genuine ink cartridges. If you use Information about ink levels may not be displayed, and use of non-genuine cartridges, the print non-genuine ink is recorded for possible use in service support.
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Replace the ink cartridges indicated. (xxxx) See “Replacing Ink Cartridges” on page 43. Please install correct cartridge. Epson recommends the genuine Epson cartridges listed above. I-2101 to I-2104 It is nearly time to replace parts. Contact Epson support. xxxxxx Contact a technical representative.
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Troubleshooting Code Message What to do W-1305 Rear cover open. Close the rear cover. Delete all print jobs remaining in the operating sytem’s print queue. Close the rear cover. I-1311 Check the scrap paper box. Check the scrap paper box, and empty it if it is full.
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See “Replacing Ink Cartridges” on page 43. Delete all print jobs remaining in the operating system's print queue. Epson recommends the genuine Epson cartridges listed above. W-2203 Ink cartridge error Make sure that the ink cartridge is installed correctly. If it is installed...
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Check that the cables are connected correctly, and then restart the printer. Delete all print jobs remaining in the operating system's print queue. If the error persists, contact Epson Check that the cable is connected, and then turn the printer support. back on.
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Stop sending the current print job and send the remaining again. pages as another print job. W-2206 You have not installed genuine Epson ink cartridges. This printer is developed for use with genuine ink cartridges. If you use xxxx non-genuine cartridges, the print...
Troubleshooting Paper Jams This section explains how to clear paper jammed in the printer. When a paper jam occurs, the light on the front of the printer turns on, and the light flashes. See “Lights” on page 11. The procedure differs for the roll paper feeder and the internal paper feeder. Check the error message to determine which procedure to use.
Troubleshooting Paper is Jammed in the Roll Paper Feeder Error message W-1101 - When the message "Remove paper that remains in the paper feeder, and then load the paper again." is displayed, follow the steps below. For Mac, delete all jobs from the print queue. Remove the scrap paper box.
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Troubleshooting Turn the knob on the left of the roll paper feeder counter clockwise until the leading edges releases from the paper feed slot. If the leading edge of the paper is ragged, cut it in a straight line with a pair of scissors and so on. Cut the paper as straight as possible.
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Troubleshooting Remove the roll paper spindle. Lift the rear plate. Check that there is no paper or foreign material inside the printer.
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Troubleshooting If there is a jam, remove the paper slowly. Lift the front plate. Check that there is no paper, foreign material, or scrap paper at the back of the printer. If there is a jam, remove the paper slowly.
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Troubleshooting Lower the front place and press down until you hear it click into place. Repeat this for the rear plate. Reload the paper. Make sure the leading edge is cut straight across to avoid paper feeding problems. See “Replacing Paper” on page 23. If an error message is still displayed on a Windows computer's screen, click OK to close the screen.
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Troubleshooting Check that the light turns off, and the light is lit and isn’t flashing.
Troubleshooting Paper is Jammed Inside the Printer Error message W-1102 - When the message "Open the rear cover and the top cover, remove any paper remaining, and then reload the paper." is displayed, follow the steps below. If you have cleared a paper jam from the roll paper feeder but the error is still not cleared, or you cannot pull out the roll paper feeder, there may be a jam inside the printer.
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Troubleshooting Check the point where the jam occurred. If paper is caught in the the front of the printer, cut the paper in front of the jam with a pair of scissors.
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Troubleshooting Slowly pull the remaining paper towards the back of the printer. If you successfully pull out the paper, go to step 8. If the paper is caught under the print head and cannot be easily removed, go to step 7. Move the print head manually, and remove the paper from the back of the printer.
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Troubleshooting Important: ■ If you cannot move the print head unit, do not try to force it to move, contact Epson support. Otherwise, the print head unit could be damaged. ■ When removing the paper, do not touch the ink absorbing areas.
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Troubleshooting Close the top cover. Close the rear cover. Remove the roll paper spindle from the printer and reload it. See “Replacing Paper” on page 23.
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Troubleshooting If an error message is still displayed on a Windows computer's screen, click OK to close the screen. Check that the light is turned off, and the light is lit and isn’t flashing. This completes this section.
"Maintenance Tool Operation Guide" - "Head Maintenance" "Maintenance Tool Operation Guide" - "Performing Head Maintenance" Are you using a genuine Epson ink cartridge? This printer is designed for use with Epson genuine cartridges and ink only, not third-party cartridges or ink. For more information, see epson.com/WideFormatInk.
Problems when Cutting Paper Cause What to do The cut is crooked, the cut edge is frayed Contact Epson support. or turned up, or the coating is cracked. Problems when Loading Paper Cause What to do The paper light won’t light up and the...
Appendix Appendix Consumables and Optional Items The following consumable products and optional items are available for use with your printer. Product name Product number Explanation Ink cartridges Black T782100 This printer is developed for use with genuine ink cartridges. If you use non-genuine cartridges, the print Cyan T782200 result may be faint, or the ink remaining may not be...
Appendix Place your hands at the points indicated in the photo, and then lift. Important: ■ Only hold the required area. Otherwise, it may breakdown. ■ Move the printer with ink cartridges installed. Do not remove the ink cartridges; otherwise, the nozzles may be clogged and make it impossible to print, or ink may leak.
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Appendix Electrical Specifications Power consumption Operating: Approximately 120 W Operating: Approximately 120 W Sleep mode: Approximately 6 W Sleep mode: Approximately 6 W Power off: Less than 0.5 W Power off: Less than 0.5 W Paper Feeder Specifications Paper core size Roll paper feeder (3 inch core diameter): Outer diameter less than 6.7 inches (170 mm) Paper length 3.5 to 39.4 inches (89 to 1,000 mm)
Appendix General Specifications Weight Approx. 50. 7 lbs (23 kg) (printer only) Dimensions 18.1 inches (460 mm) W x 16.9 inches (430 mm) D x 13.9 (354 mm) H Standards and Approvals Safety UL 60950-1 CAN/CSA No. 60950-1 Low Voltage Directive 2006/95/EC EN 60950-1 FCC part 15 subpart B class A CAN/CSA-CEI/IEC CISPR 22 Class A...
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Appendix For Canadian Users This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numéique de la classe A est conforme à la norme NMB-003 du Canada.
If you experience difficulty with the toll-free line, call (562) 276-1305. Purchase Supplies and Accessories You can purchase genuine Epson ink cartridges, maintenance cartridges, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.ca...