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Troubleshooting
Check 1
Check the power supply voltage.
Disc tray won't open.
Check that the disc in the tray.
Disc won't play.
Check 1
Check the power supply is 120V.
Check 2
Check 3
DVDs purchased outside your region may not play.
Check that the disc's region code is either "1" or "ALL".
Check 4
Check that the disc is placed with the label side
facing up.
CD-ROMs and DVD-ROMs cannot be played.
Check 5
When the play, stop, and open operations are
Playback won't start
Check 1
repeated too quickly, the disc drive motor produces
immediately.
heat. The motor stops running because the protector
circuit is being activated until the motor cools down.
This is normal.
Check 2
Check that the batteries in the remote are not drained.
No sound.
Are you viewing in the slow motion or step motion?
Check 1
(No sound is heard during variable speed
playback.)
Check the connections and make sure that the
Check 2
initial settings are correct.
Check 3
Check that the disc is placed with the label side
facing up.
Is the disc severely damaged?
Check 4
(If not, clean the disc.)
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Check 1
Was the player suddenly moved from a cold place to
No picture, no sound,
a warm one?
or tray opens 2-5
Remove the disc and let stand for 1 to 2 hours with
seconds later.
the power on.
(You can use the player again after the condensation disappears.)
Check the connections to the Dolby Digital amplifier.
Check 1
Sound quality is
irregular.
Check that the power plug isn't loose.
Check 2
Check that the connection jacks are free from dirt or
Check 3
debris.
Check that the TV power is turned on.
Check 1
Disc keeps running
but no picture, or
Check 2
Check that the connections are secure.
picture is distorted
and quality is poor.
Check 3
Check that the main unit hasn't been paused.
Check 4
Check that the disc is clean and not damaged.
Check 5
Defective discs may not play.
Check 6
When a dark scene changes to a bright scene
during playback, the screen may shake vertically.
Some disturbance is normal.
Check 7
Check the video output select switch.
Check 1
Check that the remote control is being used within
Remote control
the appropriate range of distance and angle of
won't work.
operation, and that there aren't any obstacles.
Check 2
Check that the batteries in the remote are not
drained.
I forgot the password
Check 1
With the power on, hold down the
buttons on the player simultaneously for at least
for rating level.
three seconds. This will reset the password and
restore all menus to the initial factor settings.
(However, this operation is possible only if the disc
is removed from the player.)
and
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