Ring Groups - Aastra 6757i User Manual

Ring Groups

Ring groups are used to group extensions so you can route callers to
them all. To create a ring group click on Applications - Ring Group.
● Ring-Group Number - This is the extension number of the ring group.
Dialing this extension or routing calls to this ring group number will
ring every extension in the ring group
Group Description - Optional
●
Ring Strategy - Defines which extensions inside the ring group ring.
●
○ Ringall: Ring all available channels until one answers
○ Hunt: Take turns ringing each available extension
○ Memory Hunt: Ring first extension in the list, then ring the
1st and 2nd extension, then ring 1st 2nd and 3rd extension
in the list.... Etc
*-prim: These modes act as described above. However, if
○
the primary extension (first in list) is occupied, the other
extensions will not be rung. If the primary is FreePBX DND,
it won't be rung. If the primary is FreePBX CF
unconditional, then all will be rung
○ Firstavailable: ring only the first available channel
○ Firstnotonphone: ring only the first channel which is not
offhook - ignore CW
Random: Makes a call could hop between the included
○
extensions without a predefined priority to ensure that
calls in the groups are (almost) evenly spread. Simulates a
Queue when a Queue can not otherwise be used.
● Ring Time - Time in seconds that the phones will ring. For all hunt
style ring strategies, this is the time for each iteration of phone(s) that
are rung
● Extension List - List extensions to ring, one per line. You can include an
extension on a remote system, or an external number by suffixing a
number with a '#'. ex: 7804506787# would dial 7804506787 externally.
Extensions without a '#' will not ring a user's Follow-Me. To dial
Follow-Me, Queues and other numbers that are not extensions, put a '#' at
the end
● Extension quick pick - Choose an extension to append to the end of the
extension list above.
● Announcement - Message to be played to the caller before dialing this
group. (See System Recordings)
● Play Music On Hold? - If you select a Music on Hold class to play, instead
of 'Ring', they will hear that instead of Ringing while they are waiting for
someone to pick up.
● CID Name Prefix - You can optionally prefix the CallerID name when
ringing extensions in this group. ie: If you prefix with "Sales:", a call from
John Doe would display as "Sales:John Doe" on the extensions that ring.
● Confirm Calls - Enable this if you're calling external numbers that need
confirmation - eg, a mobile phone may go to voicemail which will pick up
the call. Enabling this requires the remote side push 1 on their phone
before the call is put through. This feature only works with the ringall ring
strategy
● Remote Announce - Message to be played to the person RECEIVING the
call, if 'Confirm Calls' is enabled. Default is pre-recorded system
message, but you can also use System Recordings
● Too-Late Announce - Message to be played to the person RECEIVING the
call, if the call has already been accepted before they push 1. Default is
pre-recorded system message, but you can also use System Recordings
Record Calls - You can always record calls that come into this ring group
●
(Force), never record them (Never), or allow the extension that answers to
do on-demand recording (Dont Care). If recording is denied then
one-touch on demand recording will be blocked, unless they have the
"Override" call recording setting.
● Destination if no answer - Where to direct the call if no one in the ring
group answers the call. Mandatory.
When finished click "Submit Changes" and then the red "Apply Changes" button.