Call Routing - Aastra 6757i User Manual

Call Routing

All incoming calls are routed to things like announcements, IVR, ring groups, extensions, etc. It is common to have
calls routed to multiple services. For example, someone might have incoming calls going to an Announcement with
company information, then to a ring group containing everyone's extension, then to an IVR if no one in the ring group
picks up. The IVR then may direct the call to a number of destinations.
The starting point for call routing is "Inbound Routes." (Connectivity - Inbound Routes.) On the right hand side of the
screen will be a list of the phone numbers the PBX handles. Click on a phone number and then scroll to the bottom.
You will see under "Set Destination" where the call is routed to.
Example: