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Olivetti FK-507 Service Manual

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Option Printer
FK-507
SERVICE MANUAL
Code Y109971-7

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  • Page 1 Option Printer FK-507 SERVICE MANUAL Code Y109971-7...
  • Page 2 PUBLICATION ISSUED BY: Olivetti S.p.A. 77, Via Jervis - 10015 Ivrea (TO) Italy Copyright © 2009, Olivetti All rights reserved...
  • Page 3 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.

  • Page 4: Table Of Contents

    Field Service Ver. 2.0 Dec. 2008 CONTENTS FK-507 Outline Product specifications ..................... 1 Maintenance Other ........................5 Disassembly/adjustment prohibited items ............5 Disassembly/assembly.................... 6 FAXU board (with G3 multi port option) ..............6 Ni-MH battery replacement................... 8 Adjustment/Setting How to use the adjustment section ............... 11 Utility Mode ......................
  • Page 5 Field Service Ver. 2.0 Dec. 2008 5.6.4 One-Touch List.................... 23 5.6.5 Program List ....................23 Service Mode ......................24 Service Mode function setting procedure ............24 Service Mode function tree................. 25 Settings in the System Input................25 6.3.1 Software Switch Setting................25 Settings in the List Output ..................
  • Page 6 Field Service Ver. 2.0 Dec. 2008 8.4.5 IP Relay..................... 106 8.4.6 Scan to FTP ....................106 8.4.7 Scan to SMB ..................... 106 8.4.8 Assistant tool for MF201 ................107 8.4.9 Others (Network device related) ............... 109...
  • Page 7 Field Service Ver. 2.0 Dec. 2008 Blank Page...

  • Page 8: Outline

    Field Service Ver. 2.0 Dec. 2008 1. Product specifications Outline Product specifications A. Type Memory capacity 64 MB Communication mode G3/ECM Scanning resolution 8 x 3.85 line/mm (main line x feed line) 8 x 7.7 line/mm 8 x 15.4 line/mm 16 x 15.4 line/mm Data transmission rate G3 / ECM: 2.4 Kbps to 33.6 Kbps...
  • Page 9 1. Product specifications Field Service Ver. 2.0 Dec. 2008 B. List of functions Function d-Color MF201 High speed scanning High speed printout (20 ppm/A4) Speed ECM mode (3 sec approx./Std document) High speed half tone Super fine mode Half tone transmission Auto retransmission after error (ECM) Resolution...
  • Page 10 Field Service Ver. 2.0 Dec. 2008 1. Product specifications Function d-Color MF201 Activity report (TX/RX) Transmission report Incompleted transmission report (with document merge) Serial broadcast report (with document merge) Report functions Account list One-touch list Fax program list Bulletin board list Setting list Multi access (Interrupt key exists)
  • Page 11 1. Product specifications Field Service Ver. 2.0 Dec. 2008 Function d-Color MF201 Remote diagnostics (CSRC) (Terminal Dispatch) Self diagnostics Counter per application In-file image data transmission Switch display of communication error code Change standard zoom ratio Adjust touch panel registration Adjust ADF zoom ratio (main/sub) Adjust ADF registration (main/sub) Adjust BS zoom ratio (main/sub)

  • Page 12: Maintenance

    Field Service Ver. 2.0 Dec. 2008 2. Other Maintenance Other Disassembly/adjustment prohibited items A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws. • The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.

  • Page 13: Disassembly/Assembly

    3. Disassembly/assembly Field Service Ver. 2.0 Dec. 2008 Disassembly/assembly FAXU board (with G3 multi port option) 1. Remove the IR rear cover. See P.46 of the main body service manual. 2. Remove seven screws [1], and remove the MFBU shield cover [2]. A0F0F2C006DA 3.
  • Page 14 Field Service Ver. 2.0 Dec. 2008 3. Disassembly/assembly 5. Remove the cable from the edge cover [1] of the FAX mounting plate. 6. Disconnect the connector [2], remove four screws [3], and remove the FAXU board [4]. NOTE • Connect the connector located on the ferrite core side to the FAXU board.

  • Page 15: Ni-Mh Battery Replacement

    3. Disassembly/assembly Field Service Ver. 2.0 Dec. 2008 Ni-MH battery replacement 1. Check on the screen that the memory capacity still available for use reads 100%. NOTE • If the memory capacity does not read 100%, let the machine output contents of the memory or wait until the machine completes transmission.
  • Page 16 Field Service Ver. 2.0 Dec. 2008 3. Disassembly/assembly 7. Turn ON the main power switch. NOTE • After the Ni-MH battery has been replaced with a new one, be sure to turn ON the main power switch. • Discard the used battery in accordance with the corresponding local regulations and NEVER discard it or let it discharge on the user’s premises.
  • Page 17 3. Disassembly/assembly Field Service Ver. 2.0 Dec. 2008 Blank Page Service Manual Y109971-7...

  • Page 18: Adjustment/Setting

    Field Service Ver. 2.0 Dec. 2008 4. How to use the adjustment section Adjustment/Setting How to use the adjustment section • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks Before attempting to solve the customer problem, the following advance checks must be made.

  • Page 19: Utility Mode

    5. Utility Mode Field Service Ver. 2.0 Dec. 2008 Utility Mode Utility Mode function tree • The function tree is shown to comply with the format displayed on the screen. NOTE • The following function tree shows only the fax-related functions. •...
  • Page 20 Field Service Ver. 2.0 Dec. 2008 5. Utility Mode Utility Ref. page Admin. Fax Settings Self-Telephone # Self-Telephone # 1 Information 1 PBX Connect. Mode 1 Dialing Method 1 P.18 Self-Telephone # Self-Telephone # Info 2 Information 2 PBX Connect. Mode 2 Dialing Method 2 TX Settings TSI Registration...

  • Page 21: Utility Mode Function Setting Procedure

    5. Utility Mode Field Service Ver. 2.0 Dec. 2008 Utility Mode function setting procedure 5.2.1 Procedure 1. Press the Utility/Counter key. 2. The Utility Mode screen will appear. A02FF3E516DA 5.2.2 Exiting • Touch the [OK] key. 5.2.3 Changing the setting value in Utility Mode functions •...

  • Page 22: Settings In The User Settings

    Field Service Ver. 2.0 Dec. 2008 5. Utility Mode Settings in the User Settings 5.3.1 Display Settings A. Default Fax Screen Functions • To set the screen which is preferentially displayed when in fax mode. • The default setting is “One-Touch”. Setting/ Procedure “One-Touch”...

  • Page 23: Settings In The Admin. (Administrator Management)

    5. Utility Mode Field Service Ver. 2.0 Dec. 2008 Settings in the Admin. (Administrator Management) • The Admin. setting will be available by entering the administrator password (8 digits) set by the Admin. setting or Service Mode. (The administrator password is initially set to “12345678.”) 5.5.1 Document Management A.

  • Page 24: Fax Settings

    Field Service Ver. 2.0 Dec. 2008 5. Utility Mode (3) Reception user box Functions • A reception user box specifically for documents containing special information, such as Fcodes, can be created, and the reception method can be specified. 1. Touch the [RX Document]. 2.

  • Page 25: Tx Settings

    5. Utility Mode Field Service Ver. 2.0 Dec. 2008 D. Self-Telephone # information Functions • To register information required for fax communication, including the telephone number of the local fax machine, whether or not a PBX is available, and the type of line. 1.

  • Page 26: Report Settings

    Field Service Ver. 2.0 Dec. 2008 5. Utility Mode B. Delete User Box Functions • To delete a user box that has previously been registered. 1. Touch the [Delete User Box]. Setting/ 2. Select the private box to be deleted. Procedure 3.

  • Page 27: Software Switch Setting

    5. Utility Mode Field Service Ver. 2.0 Dec. 2008 5.5.6 Software Switch Setting Functions • To specify the value (mode, bit, HEX) for software DIPSW to suit the purpose of the use, and to change the machine status. • Only software DIPSW available of setting by the user (administrator) are described here.
  • Page 28 Field Service Ver. 2.0 Dec. 2008 5. Utility Mode (2) For scan/fax settings Mode Setting item • Specifying settings concerning the position of the transmission source information and concerning password communications • Specifying settings for inserting the recipient’s name in the original •...
  • Page 29 5. Utility Mode Field Service Ver. 2.0 Dec. 2008 (4) For copy settings Mode Setting item • Specifying settings for the main application • Specifying settings for using copy mode operations • Specifying whether or not the number of copies are limited •...

  • Page 30: Settings In The Print Lists

    Field Service Ver. 2.0 Dec. 2008 5. Utility Mode Settings in the Print Lists 5.6.1 TX Report Functions • The TX report can be printed. • To output the report provided a record of transmission jobs such as document number, start time, time, destination, mode, page, size to check it.

  • Page 31: Service Mode

    6. Service Mode Field Service Ver. 2.0 Dec. 2008 Service Mode Service Mode function setting procedure NOTE • Ensure appropriate security for Service Mode function setting procedures. They should NEVER be shown to any unauthorized person not involved with service jobs.

  • Page 32: Service Mode Function Tree

    Field Service Ver. 2.0 Dec. 2008 6. Service Mode Service Mode function tree • The function tree is shown to comply with the format displayed on the screen. NOTE • The following function tree shows only the fax-related functions. • Keys displayed on screens are different depending on the setting. Ref.

  • Page 33: Settings In The List Output

    6. Service Mode Field Service Ver. 2.0 Dec. 2008 Settings in the List Output 6.4.1 Protocol Trace Functions • To produce an output of a protocol information during fax transmission. 1. Call the Service Mode on the screen. Setting/ 2. Touch [List Output] [Protocol Trace].

  • Page 34: Soft Switch

    Field Service Ver. 2.0 Dec. 2008 7. Soft Switch Soft Switch Soft Switches Disclosed to Users (Screen Setting) Utility Mode User System Language Selection 7 to 2 Settings Settings Measurement Unit Setting Paper Tray Priority Tray 7 to 4 Setting Auto Tray Switch ON/OFF No Matching Paper in Tray Setting Paper Type/Size Setting...
  • Page 35 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 Utility Mode User Printer Settings Print Reports PS Font List Settings User Confirmation Beep 7 to 5 Management Alarm Volume 4 to 2 Line Monitor Sound 7 to 5 Job Complete Beep 4 to 2 Panel Cleaning Dehumidify...
  • Page 36 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch Utility Mode Admin. System Expert Image Initialize + Settings Adjustment Stabilization Stabilization Image Stabilization Color Reg. Cyan Adjustment Magenta Yellow Gradation Copy Adjustment Printer (Gradation) Printer (Resolution) Printer Media Adjustment Adjustment Paper Size/Type Counter One-Touch/Box One-Touch...
  • Page 37 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 Utility Mode Admin. Print Lists Setting List Network Basic Settings DHCP Settings IP Address Subnet Mask Gateway Network Board Set 7, 6, 5 DNS Settings Machine Name SMTP TX Settings SMTP RX Settings POP3 Settings Scanner Activity Report...

  • Page 38: List Of Defaults

    Field Service Ver. 2.0 Dec. 2008 7. Soft Switch List of Defaults MODE (For (For Remark U.S.) Europe) TSI, Password, Memory TX * Dest. insert Reports * Broadcast TX result report * Memory time * (Undefined) (Undefined) G3-1 non-selectable cassette G3-2 non-selectable cassette Network non-selectable cassette Reports non-selectable cassette...
  • Page 39 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE (For (For Remark U.S.) Europe) Select FAX print paper cassette * Setting stop/start printing * (Undefined) Binary coding, T.6 coding, JBIG, V.34JBIG ECM mode, Audio response Redialing interval # of resending doc., Redialing non-answered call, No. of rings, TSI/CSI reg- istration, PSTN port automatic selection * RTN sending error trace threshold, TX special processing, T4 timer, Action against abnormal overseas communications, RTN reception processing,...
  • Page 40 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE (For (For Remark U.S.) Europe) RX attenuator (PSTN1), DP speed, PB/DP switching, Internal/external line switching Detect continuous ringer, Ringer detection frequency (PSTN1) Process to be carried out when 2nd dialing tone timeout is detected, 1300 Hz reception sensitivity switching (PSTN1) Posed insertion, Prefix # (PSTN1) * (Undefined)
  • Page 41 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE (For (For Remark U.S.) Europe) (Undefined) DP make rate (PSTN1) (Undefined) DP make rate (PSTN2) (Undefined) Ringer detection counts (PSTN2) * (Undefined) Insert dummy data before PIX (Undefined) Stamp, Trim print paper leading edge, Remote copy print order Print image reduction, Division * Print paper selection * (Undefined)
  • Page 42 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE (For (For Remark U.S.) Europe) ACS parameter setting for ADF back side leading edge (2) * ACS parameter setting for ADF back side posterior end (3) * ACS parameter setting for ADF back side center (1) * ACS Parameter setting for the book scanner * Main scan direction size detection threshold Wait time after lamp lights until main scan direction size detection starts...
  • Page 43 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE (For (For Remark U.S.) Europe) Full mode function, MDN correspondence * NOTIFY setting (Undefined) NetWare, NDS/Bindery, AppleTalk * Printer number for Nprinter/Rprinter mode * IPP setting * Edit data when forwarding received documents APOP authentication, SMTP authentication, HTTP server, SSL * IP relay function * IP relay result timeout processing, Default station *...
  • Page 44 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE (For (For Remark U.S.) Europe) Set max # of copies * (Undefined) Small doc. * Select FLS size (Undefined) Brightness for color quality adjustment * Contrast for color quality adjustment * Saturation for color quality adjustment * Red for color quality adjustment * Green for color quality adjustment *...
  • Page 45 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE (For (For Remark U.S.) Europe) (Undefined) Set export extension, Simple format, PSDA use, Auto logout time * Set user's list screen display and default screen * (Undefined) Set priority job list screen, Use of # for destination entry * (Undefined) (Undefined) Destination display screen, Specify full-dial TX, Specify broadcast TX *...
  • Page 46 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE (For (For Remark U.S.) Europe) (Undefined) Setting the voice message Setting to allow/prohibit fax operation when detecting an error during voice message Ringer detection counts (PSTN1) (Undefined) Soft time adjustment value (V.17, V.27 ter) Soft time adjustment value (V.29) CFR-PIX interval T1 timer for auto-TX...
  • Page 47 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE (For (For Remark U.S.) Europe) Unit change, Consumable life reminder (Undefined) Warm-up mode * Power save setting, LCT paper size, Optional original size detection (Book scanner) Fan control for the low-temperature warm-up (Undefined) CS Remote Care: Line for send only, Dial mode (Undefined)
  • Page 48 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE (For (For Remark U.S.) Europe) (Undefined) CS Remote Care Unit of the timer for awaiting toner empty restoration (Undefined) Y109971-7 Sevice Manual...

  • Page 49: List Of Soft Switches

    7. Soft Switch Field Service Ver. 2.0 Dec. 2008 List of Soft Switches NOTE • If no bit settings are given in the soft switch list that follows, the factory settings for those particular bits are fixed and should never be changed. : Default settings of U.S.
  • Page 50 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: A8 1 0 1 0 1 0 0 0 Logic Feature Description Print communication activity report automati- “No”...
  • Page 51 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 06 0 0 0 0 0 1 1 0 Logic Feature Description Selects holding time of Bit 3-0: 0000 incompleted TX document Delete file from mem-...
  • Page 52 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: F0 1 1 1 1 0 0 0 0 Logic Feature Description Cassette-specified Cannot Can print printing (G3-2: Tray 1) print Cassette-specified Cannot...
  • Page 53 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: F0 1 1 1 1 0 0 0 0 Logic Feature Description Cassette-specified Cannot Can print printing (Report: Tray 1) print Cassette-specified Cannot...
  • Page 54 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 8A 1 0 0 0 1 0 1 0 Logic Feature Description Color default value * Bit 7-6: Black Gray scale Specify default value of...
  • Page 55 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 00 0 0 0 0 0 0 0 0 Logic Feature Description Select initial value of TSI * Bit 3-0: 0000 TSI 1 0001...
  • Page 56 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 46 0 1 0 0 0 1 1 0 Logic Feature Description Density * Bit 7-4: 0000 1 (Light) 0001 0010...
  • Page 57 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX:40 0 1 0 0 0 0 0 0 Logic Feature Description Displays # of reports. “Yes” displays # of pages on phone line in addition to ordinary # of papers.
  • Page 58 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: D1 1 1 0 1 0 0 0 1 Logic Feature Description TX forwarding to adminis- Disable Enable trator.
  • Page 59 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 04 0 0 0 0 0 1 0 0 Logic Feature Description Select ID display order: Bit 7-5: Pattern 1: 1 2 3 4 Specifies priority order of Pattern 2: 3 4 1 2...
  • Page 60 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: D1 (For U.S.) 1 1 0 1 0 0 0 1 HEX: D0 (For Europe) Logic Feature Description Rotation TX * Rotate print of FAX RX.
  • Page 61 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 00 0 0 0 0 0 0 0 0 Logic Feature Description Initial setting of 2-sided No 2- 2-sided TX * sided-TX...
  • Page 62 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: F8 1 1 1 1 1 0 0 0 Logic Feature Description Select FAX paper cas- sette (1st cassette). <*> Select FAX paper cas- sette (2nd cassette).
  • Page 63 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: FE 1 1 1 1 1 1 1 0 Logic Feature Description 2-dim coding at TX. “No”: MH (Valid for G3 communication) “Yes”: MH + MR T.6 coding.
  • Page 64 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 3F 0 0 1 1 1 1 1 1 Logic Feature Description Select redialing interval 1. Bit 7-4: 0000 Not available 0001...
  • Page 65 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 83 1 0 0 0 0 0 1 1 Logic Feature Description # of document Bit 7-6: resendings.
  • Page 66 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 82 1 0 0 0 0 0 1 0 Logic Feature Description Select threshold value for 32 lines 64 lines Specifies # of error lines as reference of RTN sending error trace.
  • Page 67 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 10 (For U.S.) 0 0 0 1 0 0 0 0 HEX: 20 (For Europe) Logic Feature Description Select number of Bit 7-4:...
  • Page 68 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 28 0 0 1 0 1 0 0 0 Logic Feature Description Call hold guard timer. Bit 4-3: 1 hr 10 hr 24 hr...
  • Page 69 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: C7 1 1 0 0 0 1 1 1 Logic Feature Description Select modem Bit 7-6: V.27 ter & V.29 capabilities.
  • Page 70 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 0D 0 0 0 0 1 1 0 1 Logic Feature Description Select upper limit of Bit 4-0: 00000 2400 bps transmission speed.
  • Page 71 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 21 0 0 1 0 0 0 0 1 Logic Feature Description Declare size of print paper Bit 7-5: Not available Specifies declaration...
  • Page 72 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 7A 0 1 1 1 1 0 1 0 Logic Feature Description Time to be detected as no Bit 7-4: 0000 Not available...
  • Page 73 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 0C 0 0 0 0 1 1 0 0 Logic Feature Description Select sending time of Bit 2-0: 2.0 sec ANSam.
  • Page 74 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 14 0 0 0 1 0 1 0 0 Logic Feature Description Pseudo-ringer sound (when Bit 7-0: 00001010 10 sec optional FAX/TEL switch board &...
  • Page 75 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit 082 (PSTN1) HEX: 34 Bit: 7 6 5 4 3 2 1 0 0 0 1 1 0 1 0 0 112 (PSTN2) HEX: 24 Logic Feature Description Detect busy tone.
  • Page 76 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit 084 (PSTN1) Bit: 7 6 5 4 3 2 1 0 HEX:14 (For U.S.) 0 0 0 1 0 1 0 0 HEX: 28 (For Europe) 114 (PSTN2) Logic Feature Description...
  • Page 77 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit 086 (PSTN1) Bit: 7 6 5 4 3 2 1 0 HEX: 4C 0 1 0 0 1 1 0 0 116 (PSTN2) Logic Feature Description Select RX attenuator. Bit 7-6: 0 dB •...
  • Page 78 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit 088 (PSTN1) Bit: 7 6 5 4 3 2 1 0 HEX: C0 1 1 0 0 0 0 0 0 118 (PSTN2) Logic Feature Description Select process mode at Contin- Gener- In logic “0,”...
  • Page 79 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit 092 (PSTN1) Bit: 7 6 5 4 3 2 1 0 HEX: 70 0 1 1 1 0 0 0 0 122 (PSTN2) Logic Feature Description Send V.29 echo protection tone.
  • Page 80 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit 094 (PSTN1) Bit: 7 6 5 4 3 2 1 0 HEX: 0C 0 0 0 0 1 1 0 0 124 (PSTN2) Logic Feature Description Lock AGC in V.33 mode. Lock AGC in V.17 mode.
  • Page 81 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit 096 (PSTN1) Bit: 7 6 5 4 3 2 1 0 HEX: 14 0 0 0 1 0 1 0 0 126 (PSTN2) Logic Feature Description Select time for setting CI Bit 5-4: 0.5 sec signal sending to ON.
  • Page 82 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit 098 (PSTN1) Bit: 7 6 5 4 3 2 1 0 HEX: 46 0 1 0 0 0 1 1 0 128 (PSTN2) Logic Feature Description Select start time of send- Bit 7-6: 0 sec ing CM signal.
  • Page 83 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit 099 (PSTN1) Bit: 7 6 5 4 3 2 1 0 HEX: 88 1 0 0 0 1 0 0 0 129 (PSTN2) Logic Feature Description Select threshold value 1 Bit 7-4: 0000 for V.34 symbol rate.
  • Page 84 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit 212 (PSTN1) Bit: 7 6 5 4 3 2 1 0 HEX: 40 (For U.S.) 0 1 0 0 0 0 0 0 HEX: 00 (For Europe) 232 (PSTN2) Logic Feature...
  • Page 85 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 19 (For U.S.) 0 0 0 1 1 0 0 1 HEX: 15 (For Europe) Logic Feature Description Select upper limit of cut-off Bit 7-5:...
  • Page 86 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch Logic Feature Description Printing specification of Start Start received document. printing printing after after receiving receiv- first page. ing all pages. NOTE • The features with (*) are settable by users. <*>: Soft switch setting Y109971-7 Sevice Manual...
  • Page 87 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 00 0 0 0 0 0 0 0 0 Logic Feature Description Specify how to detect From From tray “From print paper”...
  • Page 88 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 80 1 0 0 0 0 0 0 0 Logic Feature Description Detect dial tone (DT) MODE Factory setting bit Bit: 7 6 5 4...
  • Page 89 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 07 0 0 0 0 0 1 1 1 Logic Feature Description Soft timer adjustment Bit 7-0: 00000000 Not available value between DCS and 00000001 5 msec...
  • Page 90 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 23 0 0 1 0 0 0 1 1 Logic Feature Description T1 timer for automatically Bit 7-0: 00000000 Not available sending packets 00000001 1 sec...
  • Page 91 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 23 0 0 1 0 0 0 1 1 Logic Feature Description T1 timer for manually Bit 7-0: 00000000 Not available sending packets 00000001 1 sec...
  • Page 92 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 23 0 0 1 0 0 0 1 1 Logic Feature Description T1 timer for automatically Bit 7-0: 00000000 Not available sending polling packets 00000001 1 sec...
  • Page 93 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX:07 0 0 0 0 0 1 1 1 Logic Feature Description Interval between PIX and Bit 7-0: 00000000 Not available post command 00000001 45 msec...
  • Page 94 Field Service Ver. 2.0 Dec. 2008 7. Soft Switch Logic Feature Description Destination machine confir- Bit 3-0: 0000 Not available • If the dialed num- mation transmission CSI 0001 1 digit ber does not match comparison digits. <*> 0010 2 digits the digit quantity specified with this 0011...
  • Page 95 7. Soft Switch Field Service Ver. 2.0 Dec. 2008 MODE Factory setting bit Bit: 7 6 5 4 3 2 1 0 HEX: 53 0 1 0 1 0 0 1 1 Logic Feature Description Destination machine confir- Bit 7-0: 01000001 A mation transmission special 01000010 B...

  • Page 96: Troubleshooting

    Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting Troubleshooting Troubleshooting Diagnosis by alarm code • This section shows diagnoses of system troubles by alarm codes and their remedies. • The default setting for diagnostic codes is “Do not display codes.” If you experience errors frequently, setup the soft switch (MODE 020) to display diagnostic codes.

  • Page 97: Communication Error Codes

    8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 Communication error codes NOTE • Cause - Re: Remote, Li: Line, Lo: Local 8.2.1 Errors in operations Code Description Cause Remedy Re Li Lo • Received DIS but no doc- Error in operation Reload a document and retry ument in local terminal •...

  • Page 98: Terminal Alarm

    Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting 8.2.2 Terminal alarm Code Description Cause Remedy Re Li Lo • Memory overflow or nearly Memory overflows or Reset the terminal alarm and full nearly full ask the remote end for resending. •...
  • Page 99 8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 Code Description Cause Remedy Re Li Lo • Received DIS or DTC 3 Failure in remote Try another remote machine. times while waiting for machine response to TCF Line failure Try another line. •...

  • Page 100: Communication Errors (Rx)

    Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting 8.2.4 Communication errors (RX) Code Description Cause Remedy Re Li Lo • Protocol failure in V.34 Failure in remote Try another remote machine. sequence machine Line failure Try another line. • T1 timeout while waiting Failure in remote Try another remote machine.

  • Page 101: Malfunction

    8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 Code Description Cause Remedy Re Li Lo • RX command error (with- Failure in remote Check the status of the out cutting off carrier) machine remote machine. • Interrupted page reception Failure in remote Try another remote machine.

  • Page 102: Internet Fax Transmission / Scan To E-Mail

    Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting 8.2.6 Internet Fax transmission / Scan to E-mail Error code Possible cause Action to be taken E4DXXX The machine cannot connect to a mail Set an SMTP server address. server as the SMTP server address has not been set.

  • Page 103: Internet Fax Reception

    8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 8.2.7 Internet Fax reception Error code Possible cause Action to be taken E40XXX The machine cannot connect to a mail Check the POP3 server address. server as the POP3 server address has not Check that the POP3 server is operating been set correctly.

  • Page 104: Ip Relay

    Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting 8.2.9 IP Relay Error code Possible cause Action to be taken E4FFFE The fixed time passed without confirmation Confirm whether the other party received. of transmission by the relay machine. (Result notification was not received from the IP relay machine within the fixed time.) E53XXX The machine cannot transmit the document...

  • Page 105: Scan To Ftp Transmission

    8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 8.2.11 Scan to FTP transmission Error code Possible cause Action to be taken ED0101 User name length error. Confirm whether the length of the user name is at least one character and not greater than the maximum length.

  • Page 106: Diagnosis By Symptoms

    Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting Diagnosis by symptoms • Possible causes of various problems and their remedies are shown below. Carry out troubleshooting according to this table. Item Symptom Cause Remedy Received Printed image is excessively YES Go to item 2. image is stretched in the copy mode? NO Failure in remote terminal (improper...
  • Page 107 8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 Item Symptom Cause Remedy Any improvement after replacing YES Replace the imaging unit. Received the imaging unit? image is too NO For details see main service manual light or faded. “Image quality problem”. Received Are characters of copied image or YES Failure in the remote side (improper...
  • Page 108 Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting Item Symptom Cause Remedy Cannot go to Is the password checked? YES Go to item 2 “Sending” nor NO Go to item 3. “Receiving” Is the password correct? YES Disable password check and Go to item modes NO Match the password.
  • Page 109 8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 Item Symptom Cause Remedy Cannot send YES Go to item 2 Is the external telephone in on- dial number hook status? NO Set the handset on-hook. from 10 key Is the line type specified cor- YES Go to item 3.
  • Page 110 Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting Item Symptom Cause Remedy Image mem- Proceed to the following proce- YES Normal ory (memory dure. Is the image memory NO Go to item 2 stored for TX backed up? image) is not TX: Disconnect the line cable and proceed a quick memory backed up.

  • Page 111: Troubleshooting Of Network Function

    8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 Troubleshooting of network function 8.4.1 Error indications (Icons): POP3 reception anomalies Item Condition Possible cause Action to be taken When the icon is dis- Failed to receive a document Confirm that the POP3 user name, played at the bottom of using POP3.

  • Page 112: Ip Address Fax Transmission

    Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting 8.4.3 IP address Fax Transmission Item Condition Possible cause Action to be taken Transmission is unsuc- The connection has some Check the LED indicator and connec- cessful. defects. tion at the network hub or switch. The volume of the image data is •...

  • Page 113: Ip Relay

    8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 Item Condition Possible cause Action to be taken The machine receives The size of the mail is so large • Delete the mail in question from the the same document that the connection with the server by receiving it alternatively repeatedly.

  • Page 114: Assistant Tool For Mf201

    Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting Assistant tool for MF201 8.4.8 Item Condition Possible cause Action to be taken The Assistant tool for No IP address is set to the Set an IP address. MF201 cannot be machine. connected.
  • Page 115 8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 Item Condition Possible cause Action to be taken 10 Input data is cleared For some browsers, items dis- when a registration played with “*” such as pass- – error occurs. word may be cleared. 11 Entered data is Depending on the browser, –...

  • Page 116: Others (Network Device Related)

    Field Service Ver. 2.0 Dec. 2008 8. Troubleshooting 8.4.9 Others (Network device related) Item Condition Possible cause Action to be taken When the power Failure in PKG connection Reattach MEMU/1 or MEMU/2. switch is on, Unit error Replace MEMU/1 or MEMU/2. [ERROR!!] displays on the touch panel screen.
  • Page 117 8. Troubleshooting Field Service Ver. 2.0 Dec. 2008 Blank Page Service Manual Y109971-7...
  • Page 118 UPDATING STATUS DATE UPDATED PAGES PAGES CODE 02/2009 EDITION Y109971-7...

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