Samsung SF-5100P User Manual page 97

Problem
The paper is not fed into
the printer.
Half of the page is blank.
The printer prints the
wrong data, or it prints
incorrect characters.
The paper keeps jamming.
5.2
Troubleshooting
Possible cause and remedy
• Paper has not been inserted correctly. Remove and reinsert
the paper correctly (refer to 'Loading Paper' on page 2.2).
• There is too much paper in the automatic paper feeder.
Remove some of the paper from the automatic paper feeder.
• The page layout is too complex. Simplify the page layout and
remove any unnecessary graphics from the document if
possible.
• The page orientation setting may be incorrect. Change the
page orientation in the printer properties dialogue box.
• The paper size and the software paper size settings do not
match. Insert the correct paper into the printer or change the
software paper size settings.
• Scaling may be set to less than 100%. Change the scaling
setting in the printer properties dialogue box.
• The printer cable specifications may be incorrect. Use or
replace the cable with an IEEE-1284 rated cable.
• The printer cable might not be connected properly. Check the
printer cable connection.
• There may be a problem with the printer driver software. Exit
Windows and reboot the computer. Turn the printer off and
then back on again.
• The printer cable specifications may be incorrect. Use or
replace the cable with an IEEE-1284 rated cable.
• There is too much paper in the automatic paper feeder.
Remove some of the paper from the automatic paper feeder.
(If printing onto transparencies, or labels, insert them one at a
time in the manual feeder.)
• The paper setting method may be incorrect. If printing onto
envelopes, insert the envelopes so that there is a gap of
approximately 1 mm (1/32") between the left and right edge
of the envelopes at the paper guide.