Troubleshooting; How To Perform A Hardware Reset To Factory Defaults; Factory Default Service Settings; Wrong Configuration Profile Selected - Technicolor TG789vac v2 Installation Manual
Smart ultra-broadband gateway for at&t
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Also See for TG789vac v2:
- Setup and user manual (103 pages) ,
- How to set up (3 pages) ,
- Setup and user manual (88 pages)
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package directory. It can be found in the "Documentation" directory.
5.5
Troubleshooting
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The following steps must be executed:
1. Make sure the Gateway is powered on.
2. Use a pen or an unfolded paper-clip to push the recessed reset button on the back panel. Keep it pushed until
all LEDS go out except for the power led. This will take about 7-10 seconds.
3. Release the reset button. If you hold the button for too long the blue upgrade LED will become lit. please wait
for 5 minutes for the Gateway to reboot and return to its standard/default mode and configuration
4. The Gateway restarts in default configuration.
Resetting the system to its factory defaults also involves deleting the configuration profile settings. Therefore you need
to reconfigure the system using the DSL-device Setup wizard or by uploading the relevant configuration file.
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When the Gateway leaves the factory and after each hardware reset to manufacturer defaults, the Gateway features
the following factory default settings:
LAN-side IP address: 192.168.1.254
Subnet mask: 255.255.255.0
User name: ATTuser
password: not set
DHCP server: enabled on LAN port 4
DNS server: enabled
Master firewall: enabled
Default Connection profile settings:
Transparent Bridging on VPI*VCI=8*35
Transparent Bridging on VLAN ID=7
The embedded AT&T firmware supports 2 embedded templates:
•
Bridge mode: this template will configure ADSL and VDSL2 bridge mode configurations with port 4 as
management port. You will need to know the ATM VPI/VCI and VDSL2 VLAN tag to complete the setup-tool.
•
Austria: this template supports PPPoA on ADSL and PPPoE on VDSL2 configurations with DHCP-spoofing. This
means that the PPP retrieved IP-address is forwarded to the LAN connected client via DHCP.
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It can always happen, that during the configuration the wrong profile is selected for the service requested. If this
happens the wrong profile is loaded on the DSL device. This can be corrected by resetting the Gateway to the factory
defaults, then running the setup program on the CD-ROM from the start. Alternatively the embedded templates can
be used, which will result in an AT&T standard bridging configuration. The required ATM or Ethernet data should then
be requested from AT&T.
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