Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Technicolor TG389ac
Summary of Contents for Technicolor TG389ac
- Page 1 Setup and User Guide TG389ac...
- Page 2 Distribution and copying of this document, use and communication of its contents are not permitted without written authorization from Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Technicolor.
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Page 3: Table Of Contents
3.4.2 Configuring WPA-Enterprise encryption ......................... 30 4 TG389ac web interface.................... 31 4.1 Accessing the TG389ac web interface....................32 4.1.1 Accessing the TG389ac web interface from your local network................33 4.1.2 Accessing your TG389ac from the Internet (Remote Assistance)................ 34 4.2 Account settings............................36... - Page 4 6.2 DMZ ................................. 60 7 Telephony.........................61 7.1 Phone book.............................. 62 7.2 Viewing call logs ............................63 8 Support........................64 8.1 General TG389ac troubleshooting....................... 65 8.2 Ethernet connection troubleshooting....................66 8.3 Wireless connection troubleshooting ....................67 8.4 Reset to factory defaults......................... 69 DMS3-CTC-25-154 v1.0...
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Page 5: About This Setup And User Guide
The goal of this Setup and User Guide is to show you how to: Set up your TG389ac and local network Configure and use the features of your TG389ac. Used Symbols The danger symbol indicates that there may be a possibility of physical injury. -
Page 6: Getting Started
This chapter gives you a brief overview of the main features and components of your TG389ac. After this chapter we will start with the installation. Do not connect any cables to or power on your TG389ac until instructed to do so in this Setup and User Guide. Before you start Carefully read the Safety Instructions and Regulatory Notices document included in your package before continuing with the installation of your TG389ac. -
Page 7: Features At A Glance
You can check www.technicolor.com/ch_regulatory for information available on power consumption data, energy efficiency measurements, and means available to the user to further optimise the power consumption of your network equipment. Technicolor’s ECO features guarantee you that your TG389ac is able to reduce its power consumption to an absolute minimum. -
Page 8: Product Overview
1 Getting started 1.2 Product overview Overview This section provides an overview of the different components of your TG389ac: Topic Page 1.2.1 Power 1.2.2 Local network connections 1.2.3 Broadband connection 1.2.5 Buttons 1.2.6 Status LEDs DMS3-CTC-25-154 v1.0... -
Page 9: Power
1.2.1 Power Overview Power inlet The power inlet allows you to connect the power supply unit. Only use the power supply unit delivered with your TG389ac. Power switch The power switch allows you to power on/off your TG389ac. DMS3-CTC-25-154 v1.0... -
Page 10: Local Network Connections
For more information, see “2.3 Connecting your wired devices” on page All Ethernet ports on your TG389ac are Gigabit Ethernet ports. Each Ethernet port has a maximum speed of 1 Gbps (Gigabit per second). Each of the Ethernet port has a LED to indicate link integrity (or activity). -
Page 11: Broadband Connection
1.2.3 Broadband connection Overview WAN port The Gigabit Ethernet WAN port allows you to use your TG389ac as a local router. For more information, see “2.1 Connecting your TG389ac to your service provider’s network” on page Mobile Internet dongle (optional) If you purchased the optional mobile Internet dongle, you can set-up a mobile data connection that can serve as a fallback Internet connection. -
Page 12: Voice Connection
1.2.4 Voice connection Overview Phone Phone Port The Phone ( ) port allows you to connect a traditional phone, DECT base station or fax to your TG389ac. For more information, see “2.4 Setting up your telephone network” on page DMS3-CTC-25-154 v1.0... -
Page 13: Buttons
Wi-Fi On/Off button The Wi-Fi On/Off ( ) button allows you to manually disable the wireless interface of your TG389ac. You can do this when nobody is using the wireless network. To turn the wireless interface on or off, briefly press the Wi-Fi On/Off button. -
Page 14: Status Leds
1 Getting started 1.2.6 Status LEDs Introduction On your TG389ac you can find a number of status LEDs that indicates the state of your TG389ac. Power Internet Wireless 2.4 GHz Wireless 5 GHz Ethernet Voice Power LED Colour State Description... - Page 15 1 Getting started Wireless LED Colour State Description Green Solid on The wireless interface is enabled, no wireless activity. Blinking The wireless interface is enabled, wireless activity. The wireless interface is disabled. Both the 2.4 GHz and 5 GHz access point have a dedicated Wireless LED. WPS LED Colour State...
- Page 16 1 Getting started DMS3-CTC-25-154 v1.0...
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Page 17: Setting Up Your Tg389Ac
Proceed as follows: 1 Connect your TG389ac to your service provider’s network. For more information, see “2.1 Connecting your TG389ac to your service provider’s network” on page 2 Power on your TG389ac. For more information, see “2.2 Powering on your TG389ac” on page 3 Connect your network devices. -
Page 18: Connecting Your Tg389Ac To Your Service Provider's Network
3 Plug the other end of the cable into the Ethernet port of your Internet access device (for example, an optical network terminal for Fiber). The WAN port can only be used to connect your TG389ac to an Internet access device. You cannot use it to connect other devices (for example, a computer) to the TG389ac. -
Page 19: Powering On Your Tg389Ac
2 Setting up your TG389ac 2.2 Powering on your TG389ac Only use the power supply unit that is supplied with your TG389ac. If your current power supply unit is broken, contact your service provider or reseller. Procedure Proceed as follows: 1 Plug the connector of the power supply unit into your TG389ac power inlet port ( 2 Plug the power supply unit into a nearby power outlet. -
Page 20: Connecting Your Wired Devices
In some cases the set-top box will have to be connected to a dedicated Ethernet port (typically Ethernet port 4). Requirements Both your network device (for example, a computer, a gaming console,…) and your TG389ac must have a free Ethernet ... -
Page 21: Setting Up Your Telephone Network
Connecting corded phones Connect your corded phone, DECT base station or fax to the green Phone port of your TG389ac. Be aware that, emergency calls will not be possible when your Internet connection is down or your TG389ac is powered off. -
Page 22: Configure Your Tg389Ac Services
TG389ac (either wired or wirelessly). 2 The TG389ac web interface appears. By default, you are logged in as guest. This means that some items may be hidden. To view all items, click Sign In and enter admin as user name and the ACCESS KEY printed on the product label of your TG389ac as password. -
Page 23: Set Up A Mobile Fallback Connection
2.6 Set up a mobile fallback connection Mobile fallback Your TG389ac allows you to use a mobile Internet connection as fallback connection for your main Internet connection. This means that your TG389ac will automatically switch to the mobile Internet connection when your main Internet connection is down. - Page 24 Enter the Access Point Name (APN) of your service provider. Operator Mode: We recommend you to use the default setting, Automatic (let the TG389ac choose the best operator mode), unless your service provider instructed you to select another mode. ...
- Page 25 2 Setting up your TG389ac DMS3-CTC-25-154 v1.0...
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Page 26: Wireless Networking
Secure your wireless connection! By default, the wireless access points of your TG389ac are not secured. This means that everyone who is within the range of your TG389ac can access your network, with the possible consequences that: Your personal data on devices in your local network can be exposed and compromised. -
Page 27: Connecting Your Wireless Client Via Wps
PIN code entry on your TG389ac: You enter the WPS PIN code of your wireless client on the TG389ac web interface to connect them to each other. For more information, see “Connect your wireless client using WPS PIN code entry on your TG389ac” on page... - Page 28 3 Start WPS PBC on your wireless client. 4 Your TG389ac provides its wireless settings to the wireless client. 5 At the end of the WPS process, the status of the WPS LED on your TG389ac will change to either of the following: ...
- Page 29 4 Your wireless client may prompt you to select your access point. If this is the case, your access point will be listed with its Network Name. You can find the default network name on the product label of the TG389ac. Connect your wireless client using WPS PIN code entry on your TG389ac Proceed as follows: 1 Locate and note the WPS PIN of your wireless client.
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Page 30: How To Manually Connect A Wireless Client
If your TG389ac is still using the default wireless settings, use the network name (SSID) and wireless key that is printed on the product label of your TG389ac (or product ID card if included). -
Page 31: Connecting Your Wireless Client By Scanning A Qr Code
Your TG389ac allows you to generate a Quick Response (QR) code that contains all wireless settings that are needed to connect to one of the access point of your TG389ac. You are then able to connect to the TG389ac wireless network by scanning the generated code. -
Page 32: Securing Your Wireless Connection
Encryption types The list below gives you an overview of the encryption types supported by your TG389ac and ordered by descending security level; you will find the highest level of security at the top of the list: WPA-Enterprise (WPA-802.1X or simply WPA) encryption: ... -
Page 33: Configuring Wpa(2)-Psk Encryption
5 In the Wireless Password box, type a the key of your choice. The key must consist of 8 to 63 alphanumeric characters. For example: MyKey123. 6 Click Save. 7 Reconnect your wireless client(s) to your TG389ac using the new security settings. For more information, see “3.1 Connecting your wireless client via WPS” on page 23 “3.2 How to manually connect a... -
Page 34: Configuring Wpa-Enterprise Encryption
TG389ac web interface. For more information, see “4.1.1 Accessing the TG389ac web interface from your local network” on page 2 Click Wireless. The Wireless page appears. 3 On the left menu, select the access point that you want to configure. -
Page 35: Tg389Ac Web Interface
4 TG389ac web interface 4 TG389ac web interface Introduction The TG389ac web interface allows you to configure your TG389ac using your web browser. Overview This chapter contains the following topics: Topic Page “4.1 Accessing the TG389ac web interface” “4.2 Account settings”... -
Page 36: Accessing The Tg389Ac Web Interface
From your local network. For more information, see “4.1.1 Accessing the TG389ac web interface from your local network” on page From the Internet. Access from the Internet is disabled by default and can only be activated for a limited time. ... -
Page 37: Accessing The Tg389Ac Web Interface From Your Local Network
IP address instead. 2 The TG389ac web interface appears. By default, you are logged in as guest. This means that some items may be hidden. To view all items, click Sign In and enter your user name ( ) and password ( ). -
Page 38: Accessing Your Tg389Ac From The Internet (Remote Assistance)
How to enable remote assistance Proceed as follows. 1 Open a web browser on a computer that is connected to your local network (and TG389ac). 2 Browse to your TG389ac web interface. 3 In the Assistance card, click the switch to put it in the position. - Page 39 4 TG389ac web interface How to disable remote assistance In the Assistance card, click the switch to put it in the position. DMS3-CTC-25-154 v1.0...
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Page 40: Account Settings
It is recommended to change the default password settings. Choose a password that you can easily remember. If you forget your password the only option is to reset your TG389ac. For more information, see “8.4 Reset to factory defaults” on page Sign out ... -
Page 41: Cards
4 TG389ac web interface 4.3 Cards Overview The home page contains the following cards: Card For more information, see… Gateway “4.3.1 Gateway” on page 38 Broadband “4.3.2 Broadband” on page 39 Internet Access “4.3.3 Internet Access” on page 40 Wireless “4.3.4 Wireless”... -
Page 42: Gateway
To open the Gateway page, click the Gateway card header: The Gateway page allows you to: View basic information about your TG389ac. View or change the time settings used by your TG389ac. Restart your TG389ac. Reset your TG389ac to factory defaults. -
Page 43: Broadband
4 TG389ac web interface 4.3.2 Broadband The Broadband card The Broadband card displays the current status of your broadband interface. The Broadband page To open the Broadband page, click the Broadband card header. The Broadband page displays information about your broadband connection. -
Page 44: Internet Access
The WAN IP address This is the IP address that your TG389ac uses for its communication on the Internet. Internet Access switch In the Internet Access card header, you can see whether your broadband interface is enabled or not. If the switch is set to: then your main Internet connection is enabled. -
Page 45: Wireless
Clicking the switch will disable the wireless radio. As a result all access points on your TG389ac will be switched off. then the wireless radio is disabled. Clicking the switch will enable the wireless radio. -
Page 46: Local Network
The Local Network card displays: The status of the DHCP server (enabled or disabled). The local IP address and netmask of your TG389ac. The Local Network page To open the Local Network page, click the Local Network card header. -
Page 47: Devices
4 TG389ac web interface 4.3.6 Devices The Devices card The Devices card displays the number of devices connected to: The Ethernet interface. Wireless interface. Viewing additional settings Click Devices card and click . The Local network page appears and allows you to: View a list of all devices in your local network. -
Page 48: Wan Services
4 TG389ac web interface 4.3.7 WAN Services The WAN Services card The WAN Services card displays: The DMZ status For more information, see “6.2 DMZ” on page The number of port forwarding rule that are defined. Port forwarding allows you to forward incoming Internet traffic arriving on a specific port to a local device. -
Page 49: Firewall
4.3.8 Firewall Introduction Your TG389ac comes with an integrated firewall that helps you protect your network from attacks from the Internet. This firewall has a number of predefined levels to allow you to adjust the firewall to your needs. The default mode is normal. In normal mode, the firewall will: Allow all outbound connections and will silently drop all unknown incoming connections. -
Page 50: Telephony
4 TG389ac web interface 4.3.9 Telephony The Telephony card The Telephony card displays the status of your voice subscriptions. The Telephony page To open the Telephony page, click the Telephony. The Telephony page allows you to: Configure your voice service and options. -
Page 51: Diagnostics
4 TG389ac web interface 4.3.10 Diagnostics The Diagnostics card The Diagnostics card displays the following troubleshooting tools. Tool Function Run ping and trace route test. Run connection checks. View port state and network statistics. Click on the icon to open the corresponding tool. -
Page 52: Assistance
4 TG389ac web interface 4.3.11 Assistance Introduction Remote assistance allows you to make your TG389ac web interface accessible from the Internet. For more information, see “4.1.2 Accessing your TG389ac from the Internet (Remote Assistance)” on page DMS3-CTC-25-154 v1.0... -
Page 53: Mobile 3G/4G
Mobile fallback Your TG389ac allows you to use a mobile Internet connection (3G, LTE or 4G) as fallback connection for your Internet access. This means that your TG389ac offers you the possibility to automatically switch to the mobile Internet connection when your main Internet connection is down. -
Page 54: Management
4 TG389ac web interface 4.3.13 Management The Management card The Management page To open the Management page, click Management. The Management page allows you to: Manage the user accounts of the TG389ac web interface. View event logs. DMS3-CTC-25-154 v1.0... -
Page 55: Content Sharing
4.3.14 Content Sharing Introduction If you connect a USB storage device to the USB port of your TG389ac, you can share the content on your USB storage device(s) with other devices that are connected to your local network (mostly computers). -
Page 56: Backing Up/Restoring Your Configuration
4.4 Backing up/restoring your configuration Introduction Once you have configured your TG389ac to your needs, it is recommended to back up your configuration for later use. This way you can always return to your working configuration in case of problems. -
Page 57: Sharing Content
Introduction If you connect a USB storage device to the USB port of your TG389ac, you can share the content on your USB storage device(s) with other devices that are connected to your local network (mostly computers and multimedia devices). - Page 58 Samba description: Add a short description for the TG389ac shared content. 4 Click Apply. 5 All users connected to your TG389ac can now access the data stored on the storage device(s) that are connected to your TG389ac. DMS3-CTC-25-154 v1.0...
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Page 59: Accessing The Samba Server
You can also access the device by entering \\192.168.1.1 in the address bar. 3 The storage devices that are attached to your TG389ac are listed as folders. 4 If you plan to frequently use this folder, it might be useful to map this folder as a network drive. For more information, see the help of your operating system. -
Page 60: Accessing The Dlna Server
(for example, a DLNA-certified set-top box) that are connected to your network are able to view this list and play or view items from this list. On your DLNA renderer, the TG389ac DLNA server will be listed under the name that you configured in “How to set up content sharing”... - Page 61 5 Sharing content 4 Windows Media Player starts up. The DLNA media server of your TG389ac is listed in the tree structure on the left on the left. This entry allows you to browse your media files. DMS3-CTC-25-154 v1.0...
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Page 62: Internet Security
6 Internet security 6 Internet security Overview The TG389ac offers various options to secure your network and network connection: Topic Page 6.1 Time of Day (ToD) access control 6.2 DMZ DMS3-CTC-25-154 v1.0... -
Page 63: Time Of Day (Tod) Access Control
The persons using these devices are aware of the time schedule. This to avoid the loss of data due to unexpected service interruption. You protect the TG389ac with a password. If not, all users would be able to change the access control rules. Creating an access control rule for a device Proceed as follows: 1 Browse to the TG389ac web interface. -
Page 64: Dmz
6 Internet security 6.2 DMZ Introduction The TG389ac allows you to configure one local device as a De-Militarized Zone (DMZ) host. This means that: None of the TG389ac firewall rules will be applied to this device. All traffic originating from the Internet will be forwarded to this devices unless there is a specific port forwarding rule ... -
Page 65: Telephony
This chapter will help you to setup and use the telephony functions of your TG389ac. Voice over IP (VoIP) The TG389ac allows you to make phone calls via VoIP. VoIP is a technology in which telephone calls are made over the Internet. This allows you to save on communication costs, especially for long-distance calls. -
Page 66: Phone Book
7.1 Phone book Introduction The Phone book page allows you to: Store your contacts centrally on the TG389ac. These contacts can also be used by phones that support the shared address book feature. Initiate a call or send a message by clicking the phone number or e-mail address in the contact details. -
Page 67: Viewing Call Logs
7 Telephony 7.2 Viewing call logs Introduction The Call Logs page on the TG389ac web interface provides an overview of the last: Successful incoming calls Missed incoming calls Successful outgoing calls. Failed outgoing calls. How to view the call logs 1 Browse to the TG389ac web interface. -
Page 68: Support
8 Support 8 Support Introduction This chapter suggests solutions for issues that you may encounter while installing, configuring or using your TG389ac. If the suggestions do not resolve the problem, contact your service provider. Topics This chapter describes the following topics:... -
Page 69: General Tg389Ac Troubleshooting
The TG389ac is turned on via the push button or rocker switch on the back panel. TG389ac unreachable If you cannot access your TG389ac via your web browser, you might consider a hardware reset as described in “8.4 Reset to factory defaults” on page... -
Page 70: Ethernet Connection Troubleshooting
Ethernet LED does not light up Make sure that: The Ethernet cable is correctly connected to the Ethernet port on your TG389ac and your computer. You are using the correct cable type for your Ethernet equipment, which is at least UTP CAT5 with RJ-45 connectors. -
Page 71: Wireless Connection Troubleshooting
“4.1.1 Accessing the TG389ac web interface from your local network” on page b In the Wireless card header, make sure that the switch is If the signal is low or not available, try to reposition the TG389ac for optimal performance. ... -
Page 72: Change The Wireless Channel
8 Support Poor Wireless Connectivity or Range Try the following: Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the TG389ac for optimal performance. Change the wireless channel. Use WPA(2)-PSK as encryption. -
Page 73: Reset To Factory Defaults
8.4 Reset to factory defaults Resetting your TG389ac If at some point you can no longer connect to the TG389ac or you want to make a fresh install, it may be useful to perform a reset to factory defaults. A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset a reconfiguration of your TG389ac will be needed. - Page 74 TECHNICOLOR DELIVERY TECHNOLOGIES 1-5 rue Jeanne d’ A rc 92130 Issy les Moulineaux France Copyright 2016 Technicolor. All rights reserved. www.technicolor.com All tradenames referenced are service marks, trademarks, or registered trademarks of their respective companies. Specifications subject to change without notice.