Technicolor TG789vac v2 Installation Manual
Smart ultra-broadband gateway for at&t
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Summary of Contents for Technicolor TG789vac v2
- Page 1 TECHNICOLOR TG789VAC V2 GATEWAY INSTALLATION GUIDE FOR AT&T FIRMWARE VERSION 10.5.8.U AND LATER AT&T MANAGED BROADBAND Document version 3.0 5/17/2018...
- Page 2 File: Technicolor TG789VACv2 Installation Guide .docx Version: Number of pages: Release date: 17-05-2018 Previous version: Planned revision date: This document will be updated, if appropriate, after management reviews, for legal or technical reasons. Change history Version Changes Draft version Final version...
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Page 3: Table Of Contents
TABLE OF CONTENTS Introduction ................................5 Welcome letter ..............................6 Technicolor Gateways ..............................7 Technicolor TG789VAC v2 gateway........................7 Customized firmware ............................9 External configuration software ........................9 Physical installation ..............................10 Package description ............................10 Physical Installation Environment ........................11 Connections Overview ............................ - Page 4 Preface This document describes how to install the Technicolor TG789VAC v2 ADSL/VDSL2/FTTH gateway provided by AT&T as part of the AT&T Managed Broadband access. AT&T Managed Broadband is available in selected countries, each country requires a country specific configuration. This guides you through the set-up process and provides a short problem determination flow.
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Page 5: Introduction
1 INTRODUCTION This documentation describes the TG789VAC v2 gateway, its physical installation, its configuration, how to get support and a modem problem determination flow. • Welcome letter • Package description • Modem description • Physical installation • Modem configuration •... -
Page 6: Welcome Letter
Welcome letter AT&T Business Subject: Do-it-yourself installation package Service: Managed Broadband (IP DSL) for • SD-WAN Static OTT (fka AVTS) • SD-WAN Static Network Based (fka ANIRA) • AVPN Internet Aggregation Dear Customer, Thank you for your confidence in the AT&T Managed Broadband Service. This access technique provides you with high- speed connection to your Corporate Network and the Internet. -
Page 7: Technicolor Gateways
The TG789VAC v2 gateway is a versatile device, which can be configured as a bridge or a router (or gateway) to suit all different DSL environments. It has a built-in firewall which makes it possible to protect the LAN-side or Home network from unauthorized access from the Internet. - Page 8 The ports to connect all cables to are at the backside of the modem. The layout of the ports is displayed in illustration 2.3. Illustration 2.3: The port layout of the TG789VAC v2 The ports used are the yellow 4-port switch and the gray DSL-port. In some circumstances the red GigabitEthernet port is used for FTTH support.
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Page 9: Customized Firmware
On the right side of the black power button the reset button is visible in a small hole. Customized firmware The TG789VAC v2 now uses a customized firmware which better suits AT&T requirements and gives better on-site configuration support. Most important elements: •... -
Page 10: Physical Installation
3 PHYSICAL INSTALLATION This chapter describes the physical installation of the TG789VAC v2 Technicolor Gateway model, hereafter called “DSL-device”. Package description The following items should be present in the Do-It-Yourself (DiY) package: • 1 Technicolor TG789VAC v2 gateway box containing: 1 TG789VAC v2 modem ◦... -
Page 11: Physical Installation Environment
Physical Installation Environment The environment in which the DSL-device is being installed must have normal ventilation and support the following conditions: • Temperature: 0°to 40°C (32 to 105 F) • Humidity: 20% to 80% The DSL-device is passively cooled, so must not be placed directly on another heat-generating device. Power requirements: •... -
Page 12: Installation Of A Pots Splitter
The second part of the connection is the RJ-45 cable from the modem to the CPE, which can be any Ethernet connected device. POTS-splitters prevent high frequency energy from reaching the POTS device and to provide isolation from impedance effects of the PORTS device on DSL. As the splitter is installed at the demarcation point, only 1 splitter is required for all devices. -
Page 13: Installation Of An Isdn-Splitter
(see the rear modem picture). 8. Connect the power cable to the modem (see rear picture of the modem). 9. Plug the power supply to a power outlet and to the TG789VAC v2. Now the physical modem installation is done. - Page 14 Un-plug your NT1 connector from the wall socket and connect the splitter to the wall socket with the appropriate cable via the port called “Line” as displayed in Illustration 3.4. 1. Connect the NT1 cable to the ISDN splitter in the port marked “ISDN or Phone”. Your phone should now work again.
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Page 15: Start Of The Installation
4 START OF THE INSTALLATION When the included AT&T Installation CD-ROM is inserted in your PC, the CD-ROM will automatically start up. The following panel will appear: Figure 5 Main panel If this panel does not appear, pls open the base directory and click on “setup.exe”. If this is the first time you configure the DSL device, click on “Initial setup”. - Page 16 Figure 6 Start of the Setup Wizard Select “Next” to go to the next screen to select the DSL device: Figure 7 If the exact type of the device is not listed , select "Other". A new screen with safety instructions and regulatory notices is displayed.
- Page 17 Figure 8 To continue confirm that you have read the instructions and notices by tagging the box. This will show the “Next” button. Figure 9 Click “Next”. Page 17...
- Page 18 Figure 10 Click “Next”. Figure 11 Click “Next”.
- Page 19 Figure 12 Click “Next”. Figure 13 Important: To configure the modem connect to port 4 of the yellow LAN ports. Port 4 is the management port and does not support standard network functions. Page 19...
- Page 20 Figure 14 Click “Continue”. The DSL device now needs to be configured with connection specific details, so the menu will continue with the “Reconfigure my gateway” menu.
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Page 21: Reconfigure My Gateway
Reconfigure my GATEWAY The CD software will now scan for DSL (gateway) device connected to the PC. The screen will look like this: Figure 15 Click “Next: Figure 16 Click “Next”. Page 21... - Page 22 In some cases, e.g. when the AT&T Global Network Client is installed on the computer, or other equipment between the computer and the DSL device, the wizard will not find the DSL device. If the wizard didn't detect the DSL device, then go to paragraph 5.2 “Wizard did not detect the Gateway”, page 33.
- Page 23 Figure 19 For reconfiguration select “yes”. The next screen will show a drop-down menu (Region) to select the country and the required service: Figure 20 Country and Service option selection panel. Each service has an individual description; selecting the service will allow you to read the profile. The service selection will not be made active until you click “Next”.
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Page 24: Securing The Gateway
2. AT&T Managed VPN Services: to create a multi user LAN with DHCP, support for Managed VPN Services (SD- WAN Static Network Based (fka ANIRA) and SD-WAN Static OTT (fka AVTS)), using the AT&T Global Network Client, or an alternative VPN client. This options also supports plain Internet access. If you have selected a wrong configuration and moved forward to the next panel, press the “Back”... -
Page 25: Access Line Type
the configuration flow: Figure 22 Please enter your network access credentials as shown in the picture. If the PPP account and password have been entered completely, click “Next”. This section is important to get right to get the best performance and LED indications from the gateway. Figure 23 It is important to select the correct line type as to avoid performance impact. -
Page 26: Network Time Protocol
WLAN access is only supported as Best Effort. The TG789VAC v2 has a dual WLAN antenna and does support 2.4 GHz and 5 GHz. The same SSID is used for both frequencies. - Page 27 Figure 25 Ticking the box will enable WLAN access. If you do not want to activate the Wireless LAN, just click “Next”. Several options can be set via this Wizard, but by default the best option is select or completed: •...
- Page 28 Figure 26 Please select your correct geography to optimize the WLAN performance. In this panel please select your location. Also you can enable power management for your WLAN interface. This reduces the power utilization a little bit, but can also reduce slightly slow your connection setup. This is the last panel with settings to select.
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Page 29: Finalizing The Configuration
This ends the selection of configuration settings, and, the configuration you have created will be pushed in to the Gateway. Figure 27 The configuration is being activated. This process can take some time, and possibly you will see a few reboots of the gateway. The configuration becomes active during this phase. -
Page 30: The Web Interface To The Gateway
Below the basic access level to the web interface is shown. The default user has “view” rights, but cannot make any changes. Figure 29 The main web interface to the TG789VAC v2 The basic access to the web-interface uses the default user name “ATTuser” as applied to the modem. To change your access level click on the user name in the left hand top corner. - Page 31 Figure 30 On this panel click to switch to another user. Clicking on “Switch to another user” opens another frame in which you can enter your user name, inserted via the Configuration Wizard: Figure 31 Enter the modem access credentials, username and password. This will change the access level to the gateway and allow you to make changes.
- Page 32 Figure 32 The same browser panel but with administrative rights. The interface shows more detailed information. This also allows you to make a backup of the modem configuration. This can be done via the menu steps “MediaAccess Gateway”, Configuration”, in which panel you can find at the bottom “ Backup and Restore” . Page 32...
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Page 33: Installation Troubles
In case the Installation menu didn't start up automatically, ensure the installation media is inserted in your computer and select the correct drive and directory. Figure 33 Directory contents of the configuration software for te TG789VAC v2. Go to “My computer” on your desktop and select the software source or directory. Open the folder/drive and run “setup.exe”. - Page 34 Figure 34 The modem cannot be detected by the configuration software The AT&T gateway is by default disabled for use as WLAN router. Click on “Wired” to try again. If this doesn't help, check following causes which could generate problem: •...
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Page 35: Led Diagnostics
The accompanying tool “AT&T Global Network Client Firewall settings” (version 6.x client or later) , shown in Figure 35 allows you to deactivate the firewall, after which the setup-tool will find the modem: Figure 35 Firewall settings application allows to en/dis-able the AT&T GNS Clients firewall . To disable the AT&T Global Network Firewall, use the Windows start button, go to “Programs”, go to “AT&T Global Network Client”. -
Page 36: Browsing To The Gateway
WiFi is enabled, security level is disabled Wire- orange WiFi is enabled, security level is WEP less green WiFi is enabled with WPA/PSK security, no traffic (2x) flashing WiFi is enabled, there is traffic Voice Unused no signal on the line green line has synchronized and up Broad-... -
Page 37: Troubleshooting
package directory. It can be found in the “Documentation” directory. Troubleshooting The following steps must be executed: 1. Make sure the Gateway is powered on. 2. Use a pen or an unfolded paper-clip to push the recessed reset button on the back panel. Keep it pushed until all LEDS go out except for the power led. -
Page 38: Helpdesk Contact Phone Numbers
Helpdesk contact phone numbers The AT&T Help Desk can help you case of installation problems and is reachable at the normal AT&T country number: • Australia at 0011 800 2255 4288 (+ 800 CALL 4 ATT) • Austria at 00 800 2255 4288 (+ 800 CALL 4 ATT) •... - Page 39 This is the last page of this document. Page 39...