Can Receive But Not Send Faxes; Can Send But Not Receive Faxes - Lexmark CX421 User Manual

Troubleshooting
Action
Step 7
Scan the original document one page at a time.
a
Dial the fax number.
b
Scan the document.
Can you send or receive a fax?

Can receive but not send faxes

Action
Step 1
Load the original document properly into the ADF tray or on the
scanner glass.
Can you send faxes?
Step 2
Set up the shortcut number properly.
•
Check if the shortcut number is set for the telephone number
that you want to dial.
•
Dial the telephone number manually.
Can you send faxes?

Can send but not receive faxes

Action
Step 1
Make sure that the paper source is not empty.
Can you receive faxes?
Step 2
Check the ring count delay settings.
From the control panel, navigate to:
Settings > Fax > Analog Fax Setup > Fax Receive Settings >
Rings to Answer
For non-touch-screen printer models, press
through the settings.
Can you receive faxes?
Yes
The problem is
solved.
Yes
The problem is
solved.
The problem is
solved.
Yes
The problem is
solved.
The problem is
solved.
to navigate
227
No
Contact customer
support.
No
Go to step 2.
Contact customer
support.
No
Go to step 2.
Go to step 3.