Troubleshooting - RocketFish RF-AHD25 RF-AHD25 User Manual

Disconnecting the enclosure from your
computer
To disconnect the enclosure from your Windows computer without
shutting it down:
Note: If a drive window is open or the hard drive enclosure
is active, close any associated windows before attempting
to remove the enclosure.
1 Left-click the Hot plug icon (located in the notification
area of taskbar where your usually see the time
displayed).
2 Select the drive you want to unplug, then click STOP.
3 When Windows notifies you that it is safe to do so,
unplug the enclosure from your computer.
To disconnect the enclosure from your Macintosh computer without
shutting it down:
1 Drag the USB icon into the TRASH.
2 Unplug the enclosure.

Troubleshooting

I do not see the additional drive in my system
Windows users: Partition and format the new hard drive by
using Disk Management in Windows.
Mac users: Partition and format the new hard drive by
clicking Disk Utilities from the utilities folder, then clicking
your external enclosure.
My computer does not detect the enclosure
• Check the power adapter and make sure the adapter is
working.
• Make sure all of the cables and plugs are securely
fastened.
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