Setting Up Dynamic Domain Name Service; Resolving Connection Issues; Determine The Number Of Routers On The Network - Q-See QS SERIES Setup Manual

1.5 SETTING UP DYNAMIC DOMAIN NAME SERVICE

This is an optional step which allows you to take advantage of Dynamic Domain Name
Service, or DDNS. Not to be confused with DNS in the previous section, DDNS allows you to
enter a conventional web address when remotely logging into your DVR from outside of your
network. It also allows you to avoid having to repeat steps in Obtain an IP Address when/
if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com
and your DVR is configured accept account information from that site.
STEP 1. Open a browser window and go
to www.MyQ-See.com
STEP 2. Register with the website and
follow the instructions for creating
a domain name. The website will
display your pubic IP address and
your domain name which will look like
this: http://example.MyQ-See.com
STEP 3. Return to the Advance Window
in your DVR and click on the COMM
button on the left.
STEP 4. In the DDNS tab, select Enable
from the pull-down menu. Next, enter
your new MyQ-See address in the
Host Name field along with the User
Name and Password you used to
create the account.
STEP 5. Click on Test to ensure that your settings are correct. You should receive a
pop-up window indicating success or error.
IF YOU RECEIVE AN ERROR MESSAGE: Check your entries to ensure that they are
correct. Also check that the DNS address from the router is the same as shown in the Primary
DNS address field within the Advanced Network Settings window towards the bottom of
the LAN tab (Picture 1-13).
STEP 5. Click Apply to save your settings before exiting the window.
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PICTURE 1-15
PICTURE 1-16

1.6 RESOLVING CONNECTION ISSUES

There are several hardware-related situations which can prevent the DVR's port from being
properly forwarded. The presence of multiple routers or the routers not featuring UPnP or
DMZ are the two most common issues.

DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK

If there is more than one router between the DVR and the Internet it will block communication
to and from your system. To find out the number of routers on your network, you will need to
download a FREE router detection program.
STEP 1. Go to http://www.pcwintech.
com/shanes-toolbox
STEP 2. Click on Detect Multiple
Routers to begin the download.
STEP 3. Unzip the application to install it.
STEP 4. Click on the detect_routers
application to run it.
PICTURE 1-17
PICTURE 1-18
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