ATCOM A68 User Manual
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ATCOM A68 User Manual

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A68(W) IP Phone User Manual
Version: 2.0
2017-08-26

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Summary of Contents for ATCOM A68

  • Page 1 A68(W) IP Phone User Manual Version: 2.0 2017-08-26...

  • Page 2: Table Of Contents

    A68(W) IP Phone User Manual Content Contact ATCOM ................. 5 1. Overview of A68(W) ................. 6 1.1. Interface ................. 7 1.2. Hardware ................7 1.3. Software ................7 1.4. Network ................8 1.5. Management and Maintenance ............9 1.6. Protocol ................9 1.7.
  • Page 3 A68(W) IP Phone User Manual 3.8. Hang up the phone ..............24 3.9. Voicemail ................24 4. Configuration ................24 4.1. Status info ................. 26 4.2. Call Features ............... 28 4.2.1. Call Forward ..............29 4.2.2. Call Waiting..............33 4.2.3. Auto Answer ..............34 4.2.4.
  • Page 4 A68(W) IP Phone User Manual 5.6. Export System log ..............88 5.7. Dial plan ................88 5.7.1. Replace Rule ..............89 5.7.2. Dial-now ..............90 5.7.3. Area Code ..............91 5.7.4. Block Out ..............92 5.8. TR069 ................93 5.9. Action URL ................95 5.10.

  • Page 5: Contact Atcom

    Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.

  • Page 6: Overview Of A68(W)

    A68(W) IP Phone User Manual 1. Overview of A68(W) A68(W) A68(W)with RET ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...

  • Page 7: Interface

    A68(W) IP Phone User Manual Type Power adapter Wi-Fi 1000M Optional accessory A68W Optional accessory A68WAC Optional accessory 5G+2.4G 1.1. Interface Power Input DC 5V-2000mA or POE LAN Port RJ45 PC Port RJ45 EXPAN port RJ45 Headset Jack Handset Jack 1.2.

  • Page 8: Network

    A68(W) IP Phone User Manual  Sip 2.0 (RFC3261) and other related SIP RFCs  6 SIP line registration  STUN  Jitter Buffer, VAD,CNG  G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3, iLBC_15_2  Echo Cancellation ...

  • Page 9: Management And Maintenance

    A68(W) IP Phone User Manual  Support Enterprise WIFI  Web access via HTTP&HTTPS 1.5. Management and Maintenance  Support firmware updating under safe mode  Support different level user management  Configuration via web , keyboard  Support multi-language ...

  • Page 10: Installation

    Optional 1.9. Installation Connect network cable A68(W) is able to be connected with network via LAN port. Under the Bridge mode, other devices (Laptop, IP phone) is able to access network via the PC port of A68(W). Connect WiFi A41W is able to connect the WiFi.
  • Page 11 A68(W) IP Phone User Manual 1.Stand bracket installation instruction A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot, please refer the picture as below: ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 12 A68(W) IP Phone User Manual B. Press the other side joints into the slot according to the direction of the arrow: C. It is the right picture after fixing the stand bracket below: D. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow.

  • Page 13: Keypad And Gui

    A68(W) IP Phone User Manual 2. Wiring instruction Plug in the power adapter, cable and handset or headset to the corresponding ports as below picture and press them to the slots on the stand bracket. 2. Keypad and GUI ATCOM TECHNOLOGY CO., LIMITE...

  • Page 14: Keypad

    A68(W) IP Phone User Manual 2.1. Keypad Soft Keys Press to select a function which displayed at the softkey zone of screen Display all optional functions at the last line of LCD screen. Status Indicator Indicates the phone’s status, ...
  • Page 15 “History”. Adjust the volume(speaker/handset/headset/ring). Volume level will be displayed on LCD when pressing volume key. Confirm users’ operation and show status when A68(W) is idle. Cancel users’ operation. Enter menu settings. Pick up and hung up under the speaker mode.

  • Page 16: Starting

    A68(W) IP Phone User Manual 2.2. Starting 1. When start on the phone, it turns to standby status in about 50 seconds. 2. After absolute boot up (first use or after reset to factory setting), User can select the Language and time manually, and choose to connect the WIFI or not in the WIFI phone.

  • Page 17: Standby

    A68(W) IP Phone User Manual 2.3. Standby 、 ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 18 A68(W) IP Phone User Manual Area Item Description Status: to indicate the call status Time, Date Softkey：”History”, “Directory”, “Forward,”“DND” Date Icon on Standby UI Icon Description The account is registered successfully. The account is not registered successfully. The line is being occupied for dialing.

  • Page 19: Call Function

    A68(W) IP Phone User Manual Call hold. Unavailable Network. Calling via handset Calling via Speaker. Calling via headset. WiFi Signal indicator Call Forward is activated. New Voicemail. Auto-Answer is activated. DND is activated 3. Call Function 3.1. Answer the calls When there is an incoming call, phone will remind user with ringing.

  • Page 20: Make Calls

    A68(W) IP Phone User Manual B. Answer by speaker Press key and talk with callers by built-in Micro-phone and Speaker. If you want to hang up, please press key again. Switch calling or talking into handset mode by lifting the handset under speaker mode. Press key will switch calling or talking into headset mode.

  • Page 21: Multiple Line Dial-Up

    A68(W) IP Phone User Manual C. Use the headset Press Key, the LCD will show the current lines (user is able to switch from line1 to line6 by pressing the line key beside the LCD). Input the phone number and press soft key "Send"...

  • Page 22: Call Hold

    A68(W)supports up to 32 concurrent calls. If there is a new incoming call when you’re talking on A68(W),the new incoming call will be displayed on LCD and status indicator LED will be fast blinking. User can press soft key "Hold" then press “Answer” to receive the new incoming call.

  • Page 23: Mute Calls

    If the target number has been setup in the current BLF list, and you have already finished the necessary setup on Webpage of A68(W), there is an easier way to complete the Blind transfer. While calling, press the corresponding BLF key of the target number, the blind transfer will be achieved.

  • Page 24: Hang Up The Phone

    A68(W) IP Phone User Manual 3.8. Hang up the phone 1. Softkey hang up While on calling, press the softkey “End Call” to hang up. 2. Handset hang up Put back the handset at handset mode, the current calling will be hung up.
  • Page 25 A68(W) IP Phone User Manual A68W and A68WAC: Move the navigation key and press the softkey “Enter” or input the corresponding Number key Select the item of Main Menu： Number Key“1” Enter “Status” Number Key“2” Enter “WiFi Setting” Number Key“3”...

  • Page 26: Status Info

    A68(W) IP Phone User Manual Move the navigation key and press the softkey “Enter” or input the corresponding Number key Select the item of Main Menu： Number Key“1” Enter “Status” Number Key“2” Enter “Feature” Number Key“3” Enter “Directory” Enter “History”...

  • Page 27: Basic Status

    A68(W) IP Phone User Manual Basic Status You’re able to check the basic status in both ways as below： 1. Press the key on standby. 2. Press the key and select the “Status” of Main Menu. 3. Move the navigation key, the status display the Model, IP, MAC, Firmware, More Details Status Select “More”...

  • Page 28: Call Features

    A68(W) IP Phone User Manual Press the softkey “Enter” to check status info, and “Back” to return the Basis Status page. Check the Status info via Web 1. Check the IP address of IP phone； 2. Type the IP address on a web browser；...

  • Page 29: Call Forward

    A68(W) IP Phone User Manual  Key as send  Hotline  Anonymous Calls 4.2.1. Call Forward “Call Forward” includes“Always Forward”, “Busy Forward”, “No Answer Forward”. “Always Forward” has the highest priority, and “Busy Forward” has the same priority as “No Answer Forward”, that means once the function of “Always Forward”...
  • Page 30 A68(W) IP Phone User Manual is disabled. Forward to The Number key, “*”key, and Setup the target phone number which “#”are permitted to be input. all incoming calls transferred to On Code The feature code to enable all incoming The Number key, “*” key, and calls forward, the phone will send the “#”are permitted to be input.
  • Page 31 A68(W) IP Phone User Manual The Number key, “*”key, On Code The feature code to enable busy calls and “#”are permitted to forward, the phone will send the feature code directly to open busy call forward be input. The Number key, “*”key,...
  • Page 32 A68(W) IP Phone User Manual On Code The feature code to enable no answer The Number key, “*”key, call forward, the phone will send the and “#”are permitted to be feature code directly to open all input. incoming calls forward...

  • Page 33: Call Waiting

    A68(W) IP Phone User Manual 4.2.2. Call Waiting The feature of “Call Waiting” is available by default. If switch off this feature, whatever multiple SIP accounts had been registered successfully, only one single active calling is permitted (for example Dialing, Ringing, Calling, Holding).

  • Page 34: Auto Answer

    A68(W) IP Phone User Manual 4.2.3. Auto Answer The feature of “Auto Answer” is switched off by default. All incoming calls will be answered automatically when the phone is standby once “Auto Answer” is activated.“Auto Answer” when the phone is under “on Calling” status.
  • Page 35 A68(W) IP Phone User Manual Comments： N/A means this key is not permitted to be set as a programmable key. Line key Display the account information, press it for making a call, answering incoming calls, call hold and resume. Item...
  • Page 36 A68(W) IP Phone User Manual Indicate the status of monitored account. Once set the BLF key with Pickup feature, user is able to answer the incoming call to the monitored account by pressing the corresponding BLF key. If the monitored account is idle, press the corresponding BLF key for speed dial.
  • Page 37 A68(W) IP Phone User Manual Hold The same feature as the key .For more info, please refer to Chapter 3.5. The configuration item Label is a name to identify the key on LED, can be set as “hold”. Press this key will switch on or switch off the feature of “DND”.
  • Page 38 A68(W) IP Phone User Manual Set the pickup code for one single Account: Account→Advanced→Select an account to be configured→Directed Call Pickup Code. Set the pickup code for all Accounts：Phone→Features→Call Pickup→Direct Call Pickup. Direct Call Pickup Code（Direct Call Pickup should be set as Enable）.

  • Page 39: Key As Send

    A68(W) IP Phone User Manual Press this key while standby state, the specified target phone number will be dial from the specified account. Item Description Value The target phone number for speed dial Label A41 cannot definition label Intercom Press this key when the phone is idle, the phone will dial the specified “Value”, and there mote end will answer the call automatically.

  • Page 40: Hotline

    A68(W) IP Phone User Manual The key “Key as Send” has the same function as the soft key “Dial”. Reminding: This key is not available while pre-dial. It’s the only way to press the soft key “Dial” or pickup the handset to finish pre-dial.

  • Page 41: Anonymous Call

    A68(W) IP Phone User Manual Item Description Hotline Set up the hotline number, the value is null by default. Hotline timeout Set up the timeout for hotline activation，4 seconds by default. Set hotline via web: Phone→Features→General Information→Hotline. Set Hotline Time-out(secs) via web: Phone→Features→General Information→Hotline Time-out(secs).
  • Page 42 A68(W) IP Phone User Manual Item Operation Description Accounts press the soft key “Switch” or Select the Account for anonymous call. to modify, Anonymous press the soft key “Switch” or Switch on/off the feature of making Call anonymous calls. to modify,...

  • Page 43: Contacts

    A68(W) IP Phone User Manual “#”are permitted to be input. Code phone disables anonymous call rejection by sending the feature code to the server Set Anonymous Call via web：Account→Basic→Select the Account→Anonymous Call. Set Anonymous Call Rejection via web：Account→Basic→Select the Account→Anonymous Call Rejection.
  • Page 44 A68(W) IP Phone User Manual All operations on Directory via Web will be not active until click “Save”. When too much item existed in the Directory, it will be an easy way to search by keyword about name, Office Number, Mobile Number or other Number. The exactly matched item will be listed, otherwise you will be prompted “Not find the specified contact”.
  • Page 45 A68(W) IP Phone User Manual Name and phone number are permitted to be saved into the local phonebook, and up to 400 items. It’s able to add new group, new contact, edit or delete exist contact or dial, also move the item to blacklist.
  • Page 46 A68(W) IP Phone User Manual Item Operation Description Name Input by number It’s used to identify different phone keys,”*”or “#”key, change numbers. Any reduplicated names are not permitted in the contacts. the input-method via pressing the soft key “abc” Office You can save three numbers at most.
  • Page 47 A68(W) IP Phone User Manual →Contacts→Local Contacts→All Path to edit the contact on the phone：Press contacts→ Select the item to edit→Option→Edit→OK. Edit the contact item via Web: Contacts→ Contacts→click on the item to edit→modify messages→Click “Edit”→Click “Save”. Delete the contact →Contacts→Local Contacts→...
  • Page 48 A68(W) IP Phone User Manual The purpose of blacklist’s feature is to block the phone number inside blacklist to call the host phone number, but it’s available for the hosted phone number to call any phone number in the black list.
  • Page 49 A68(W) IP Phone User Manual Enable LDAP: Select “Yes” or “No” to enable or disable LDAP. LDAP Name Filter: Set the name of the LDAP search attributes. LDAP Number Filter: Set the number of the LDAP search attributes. Server Address: Set the LDAP server domain name or IP address.

  • Page 50: History

    A68(W) IP Phone User Manual LDAP Number Attributes: Set the number of the attributes returned from the server. LDAP Display Name: The contact record the name of the displayed on the LCD. Protocol: Set the phone to support LDAP protocol version. Defauts to version 3.
  • Page 51 A68(W) IP Phone User Manual Path to make calls from history on the phone：Enter history UI→Select the item to dial→ Dial. Delete one item from history Path to delete one item from history on the phone：Enter history UI→Select the item to delete→Delete.
  • Page 52 A68(W) IP Phone User Manual Add to Contact 1. Enter “Call History”→Select the target item→Option→add to Contact→Press the or soft key “Confirm”. At this moment an “edit” page will be popped up. please move the navigation key to check more The item of “Office”, “Mobile”...

  • Page 53: Message

    A68(W) IP Phone User Manual 2. Modify the contact name, phone number and ringtone. 3. Press the key or soft key “Saved” to save the modification, press the key or soft key“Cancel”to Cancel the modification. Add to Blacklist For more info about this operation, please refer to Add to Contact.
  • Page 54 A68(W) IP Phone User Manual 1. Press the key after factory set 2. Press the key for a while →Select “Message”→Setup Voicemail 3. Press the key View Voice Mail User is able to check voicemail in below ways: 1. Setup voicemail number→Press the key →Select “Message”→“View Voicemail”...

  • Page 55: Settings

    Basic settings and Advanced settings will be introduces in this part, Basic Settings 1. Language → A68(W)supports multiple language, to modify the language, please press the key Setting→Basic setting→Language→Select the target language and press the soft key “Save”. ATCOM TECHNOLOGY CO., LIMITE...
  • Page 56 2. Time &Date Time & Date will be displayed at the standby page of A68(W)，and these info will be related with all process of IP phone. “Time & Date” can be gained by NTP Server automatically or set manually.
  • Page 57 A68(W) IP Phone User Manual Please move the navigation key to check more: Item Operation Description Time Zone Select the correct Time Press the key or soft Zone for the IP phone. key “Switch” to modify it. NTP Server Key in the IP address of domain Specify the NTP Server name by the number keys,”*”,”#”...
  • Page 58 A68(W) IP Phone User Manual Item Operation Description Time Zone Click drop-down box to Set a time zone matches condition select Primary NTP The primary NTP server that provide Manual input Server time and date Secondary NTP The secondary NTP server that provide...
  • Page 59 A68(W) IP Phone User Manual Start Month Click drop-down box to The month that the daylight rule begins select taking effect Start Date The day that the daylight rule begins Manual input taking effect Start Hour of Day The hour of day that the daylight rule...
  • Page 60 A68(W) IP Phone User Manual Item Operation Description Year Key in “Year” with the number key, “*”and “#” Date info Month Key in “Month” with the number key, “*”and “#” Key in “Day” with the number key, “*”and “#” Hour Key in “Hour”...
  • Page 61 A68(W) IP Phone User Manual Date Manual input, click Set date manually “Generated Date” to gains date from the computer Time Manual input, click Set time manually “Generated Time” to gains time from the computer 3. Time&Date Format →Settings→Basic Settings→Time & Date Format.
  • Page 62 Tuesday,17,Oct. Set the Time &Date Format via Web：Phone→Preference 4. Ringtones 10 different ringtones have been provided by A68(W) for selection. Path to set on the phone： →Settings→Basic Settings→Ringtones。 Press the key For the selected ringtone，there is a dot inside the circle. Press the key to select other ringtone for playing.
  • Page 63 A68(W) IP Phone User Manual 5. Headset Memory Mode Headset memory mode can be used to control the default device to make or answer calls. This function is disabled by default, which means the phone will communicate with others by hand- free when pre-dial or making calls from history or contacts, and so is the situation that pressing “Answer”...
  • Page 64 A68(W) IP Phone User Manual Phone Unlock PIN: Unlock the phone locked conditions. please move the navigation key to check more and press the cancel key to back the function, Item Operation Description Current PIN Input the phone current PIN,...
  • Page 65 A68(W) IP Phone User Manual Item Description Activation The status of account，the default is “Enable”，if set this as “Disable”, the account will be forbidden. Label It will show on the phone, can skip this item Display Name Parameter that in the SIP, if the SIP Server is supportable, this name...
  • Page 66 A68(W) IP Phone User Manual 2. Set Password The password for Advanced Settings also is used for Web access as the role “admin”. Path to →Settings→Advanced Settings→Input password→ set password on phone: Press Set Password. ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 67 A68(W) IP Phone User Manual Item Description Current PWD The current password for web access as the role of “admin”, it’s “admin” by default. New PWD To set the new password, blank is acceptable. Confirm PWD Input the new password again, to confirm the new password.
  • Page 68 A68(W) IP Phone User Manual  LAN Port Connect the phone with local network via LAN port, there are three modes to choose: IPV4, IPV6, IPV4&IPV6 Set the LAN port via Web：Network→ Basic. ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 69 A68(W) IP Phone User Manual IPV4 The phone gains network via IPV4 by default; And gains IP address via DHCP and Static IP two modes. ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 70 A68(W) IP Phone User Manual IPV6 The phone supports IPV6 network mode, it needs the IPV6 Switch support. And gains IP address via DHCP and Static IP two modes. IPV4&IPV6 The phone also supports IPV4&IPV6 network mode.  PC Port Only bridge mode support by PC port.
  • Page 71 HTTP & HTTPS are both permitted by default. Set Webserver type via Web：Network→Advanced→WebServer→Type.  A68(W) support the feature of Open VPN, and this feature must be supported by VPN Server. ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 72 Set the VPN via Web：Network →Advanced→VPN.  LLDP A68(W) supports LLDP, and enable in default. If the phone is connected to a switch and using LLDP, the switch would notifies IP phone of VLAN information. ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 73 A68(W) IP Phone User Manual Set the LLDP via Web：Network →Advanced→LLDP  802.1X IEEE 802.1X authentication is an IEEE standard for Port-based Network Access Control(PNAC), part of the IEEE 802.1 group of networking protocols. It offers an authentication mechanism for devices to connect to a LAN or WLAN.
  • Page 74 A68(W) IP Phone User Manual Set the 802.1X via the webpage: Network →Advanced→802.1X 4. Keypad Lock It support enable or disable the keypad lock feature, if enable, the default password is 123: Please move the navigation key to check more ATCOM TECHNOLOGY CO., LIMITE...
  • Page 75 A68(W) IP Phone User Manual Keypad lock via webpage: phone→Phone lock 1. Keypad Lock Enable: select “Yes” or “No” to enable or disable keypad lock 2. Keypad Lock Type: Menu key/Function keys/All keys/Answer call only. 3. Phone Unlock PIN(0~15 Digit):set the phone unlock PIN. Range: 0~15 digit.
  • Page 76 A68(W) IP Phone User Manual 5. Reboot After the restart, the phone will back to standby interface. Reboot via webpage:Phone→Upgrade→Reboot ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 77 A68(W) IP Phone User Manual 6. Reset to factory Once reset to factory, all parameter settings will back to the factory default value, and all configure will be cleared, users must be careful on this. ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...

  • Page 78: Display

    A68(W) IP Phone User Manual Reset Option: Full Reset, Config Reset and UserData Reset. Reset to factory via Web：Phone→Upgrade→Reset to Factory. 4.7. Display For more convenient, users are able to adjust the contrast grade and backlight of the main LCD display.
  • Page 79 A68(W) IP Phone User Manual 1. Wallpaper 、 There are 5 different wallpapers for options, press the soft key “Switch” or the key for modification. It support upload custom wallpaper. The path via web: Phone→Preferences. ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...
  • Page 80 A68(W) IP Phone User Manual 2. Slave Contrast 、 There are 9 different contrast grades for options,press the soft key “Switch” or the key for modification,6 is the default value. 3. Slave LCD Mode 、 There are 2 different modes for options,press the soft key “Switch” or the key modification, defaults to Mode2.
  • Page 81 A68(W) IP Phone User Manual 4. Backlight Backlight is the brightnessof LCD, also it has been defined as 9 different grades. The number “9” means the lightest. To adjust thebrightness of LCD expansion module, it must be connected with the hosted phone.

  • Page 82: Advanced Feature

    A68(W) IP Phone User Manual 5. Advanced Feature 5.1. Codecs A68(W) support multiple codecs, users can select the codes via Web. means to enable the item of “Disabled Codes”； means to disable the item of “Enabled Codes”； Click the button to sort all enabled codes, the top item has the highest priority.
  • Page 83 A68(W) IP Phone User Manual Capture package: It would record the phone current info. Via webpage: phone→Debug→PCAP Feature Click the button “Start” to start the capture and click the button “Stop” to end the capture. Then click the button “export” to download the capture file.

  • Page 84: Auto Provision

    A68(W) IP Phone User Manual Before upgrading the firmware of phone, users are suggested to check the version of current firmware. Click the button “Choose file” to select the target local file and click “Upgrade” to process upgrading, this will cost a couple of minutes. And after reboot, the phone will be upgraded successfully.
  • Page 85 A68(W) IP Phone User Manual Item Description PnP Active Select “On” or “Off” to enable or disablePNP automatic updates DHCP Active Select “On” or “Off” to enable or disableDHCP option automatic updates Provisioning The address to save control file for auto upgrading, it can filled by http, https, tftp and ftp server，for example, tftp://192.168.1.111...

  • Page 86: Export & Import Configuration File

    A68(W) IP Phone User Manual Check New Config If set this parameter as “On”, the phone will do some check for upgrading, and it will upgrade automatically once the conditions are met Repeatedly If set this parameter as “On”, the phone will do some check for upgrading after “Interval(minutes)”，and it will upgrade automatically...

  • Page 87: Import Configuration File

    A68(W) IP Phone User Manual To modify the exported configuration file, you should to decompress it until you get a file names as configuration. The content of configuration file listed as below, 5.4.2. Import configuration file Click the button “Choose file” to select the target file for importing, and then click the button “Import”.

  • Page 88: Export System Log

    A68(W) IP Phone User Manual Import CFG file: It supports import the phone provision configure file, no need server support. Export CFG file: It downloads the phone configuration CFG file. 5.6. Export System log When the phone doesn’t working well, System log is the best assistant tools for troubleshooting, all operation details has been recorded.

  • Page 89: Replace Rule

    A68(W) IP Phone User Manual Represent a character or multiple ones，e.g., “6.” can match “66”,“678”,“6plus” and so on Represent one character, e.g., “6x” can match “61”,“62”, “ 6s” and so on Represent a character in one range, e.g., “ 83[0-5]18618”can matche“83018618”,“83488618”...

  • Page 90: Dial-Now

    A68(W) IP Phone User Manual Multiply replace rules can be configured phone will dial 6032. in one phone, after one replace dial plan configured, click this button to add a new one Edit The existed replace dial plans are editable. The specified dial plan should be selected until it is covered with orange and the input fields “Number”...

  • Page 91: Area Code

    A68(W) IP Phone User Manual Dial-now Rule The string to be dialed out automatically by Set “Dial-now Rule” the phone as 6xxx, keep “Account” as null Account The account to apply this dial plan, blank It means the phone or 1~4 is valid.

  • Page 92: Block Out

    A68(W) IP Phone User Manual Item Description Sample Code The area code dialed before the Set “Code” as “0086577”, number Set “Minimum length” as “5”. Minimum length The minimum length of the number input to active the area code dial plan...

  • Page 93: Tr069

    A68(W) IP Phone User Manual Item Description Sample Block Out Number The number that prohibited Set “Block Out Number 1”as“10086” Account The account to apply this dial plan, It means the phone will blank or 1 enter the “Call End” UI...
  • Page 94 A68(W) IP Phone User Manual Item Description Enable TR069 It enables or disables the TR069 feature ACS URL It configures the access URL of the ACS(Auto Configuration Servers) It configures the user name for the phone to authenticate with the...

  • Page 95: Action Url

    GET request. Mainly used in CTI (Computer Telephony Integration) scene, such as: call center. Note: For more information, please refer to atcom Action URL and Active URI user manual. 5.10. Remote Control Remote control (Active URL) refers to the remote control of the phone for a variety of...

  • Page 96: Wi-Fi(Only For A68W)

    A68(W) IP Phone User Manual Item Description Input an IP address control phone, such as 172.16.0.235 Action URI allow IP Input multiple IP address control phone, use ‘,’ separated, for list example: 172.16.0.235,172.16.0.23,172.16.0.15 Input any, any PC can control the phone, for example: any Will open or close DND &...

  • Page 97: Configure The Wifi On The Web

    A68(W) IP Phone User Manual 3. Return to the standby interface, and phone successful connected to the wifi. 4. The last option is Manual setting, press ‘Enter’, then input the SSID and password. 6.2. Configure the WIFI on the WEB A68W connect to network via Wi-Fi acquiescently, click “Search Wi-Fi”...

  • Page 98: Enterprise Wifi

    A68(W) IP Phone User Manual 6.3. Enterprise WiFi It supports WPA/WPA2 Enterprise wifi , it is based on Radius sever and configuration the Enterprise wifi in the router. Configure the Enterprise wifi: 1. Upload the Certificates Via the webpage: “Phone”→“Trusted Certificates”...

  • Page 99: Faq

    A68(W) IP Phone User Manual 7. FAQ 7.1. How to reset to factory There are 3 methods for factory reset： 1. Factory reset via phone： a) Press the key b) Select “Settings”, then press the soft key “Enter” c) Select “Advanced Settings”，then press the soft key“Enter”...

  • Page 100: Upgrade The Firmware On Safe Mode

    A68(W) IP Phone User Manual 7.2. Upgrade the firmware on safe mode If the phone can’t be started successfully, user is able to upgrade the firmware on post mode, a) Setup a TFTP Server and set the PC’s IP address as “192.168.1.200”...
  • Page 101 A68(W) IP Phone User Manual ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn...

  • Page 102: Troubleshooting

    A68(W) IP Phone User Manual 8. Troubleshooting 8.1. The phone is failed to register to SIP server 1. First of all, check the IP address. If the LAN port is DHCP, please ensure the DHCP server has been enabled. 2. Check the network gateway 3.

  • Page 103: Abbreviation

    A68(W) IP Phone User Manual 9. Abbreviation DND：Do Not Disturb CFWD：Call Forward Bxfer：Blind Transfer Conf：Conference Num：Number SIP：Session Initiate Protocol RTP：Real-time Transport Protocol SDP：Session Description Protocol VPN：Virtual Private Network VLAN：Virtual Local Area Network QoS：Quality of Service Syslog：System log UDP：User Data Protocol TCP：Transmission Control Protocol...

  • Page 104: Fcc Caution

    A68(W) IP Phone User Manual 10. FCC Caution Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. The devices complies with part 15 of the FCC Rules. Operation is subject to the following...

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