Technical Service - Custom Audio Electronics VKP80III User Manual

11 TECHNICAL SERVICE

In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
XXXXXXXXXXXXXX
0000000000000000000
Write down the data printed
on the product label (see paragraph 2.4).
2
SCODE. <code>
DCODE. <code>
FCODE. <code>
PRINTER SETTINGS
1
----------------------------------------------------------------------------
PRINTHEAD WORKING GOOD!
Barcode Reader ....................................Not present
LED bar RGB (hardware) ......................Not present
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release.
Rx
FW
printer
3
support@custom.it support@custom.it
Customer Service Department Customer Service Department
Send an e-mail to the Technical Service,
with the data collected.
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