15. Groups - Avaya 9504 User Manual

15. Groups

Your system administrator can include you as a member of a group along with other users. Each group has its own
extension number which can be used as the destination for a call.
When a call is made to a group, it is presented to the available group members, either one at a time or all at the same
time, until answered by one of the members.
How long a group call will ring at each group member before being presented to the next member is controlled by the
group's own settings. Hunt groups also use voicemail and have their own settings for when an unanswered call should go
to the group's mailbox. For group calls, the hunt group's voicemail settings are used rather than your settings.
The system administrator can enable a number of hunt group menu options on your phone. Each option is enabled for a
selected hunt group or hunt groups of which you are a member:
·
Enable/Disable Your Group Membership
When your membership of a hunt group is disabled, you no longer receive hunt group calls for that group. You are
still a member of the group and can re-enable your membership.
·
Change the Hunt Group Service Status
Each hunt group can either be in service, in night service, or out of service. When in night service or out of service,
the groups calls are redirected to an alternate group, or to voicemail if available.
·
Change the Hunt Group Fallback Destination
These menus allow you to change the alternate groups used for the group's calls when it is in night service or out
of service status.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. However, your system administrator can remove and change the short codes available to you or all
users. To use a short code, you may have to put your currently call on hold.
·
Night Service Status On: *20*N#
Set a hunt group into night service status by entering its extension number (N).
·
Night Service Status Off: *21*N#
Take a hunt group out of night service status by entering its extension number (N).
9500 Series Telephone User Guide
IP Office™ Platform 11.0
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Issue 12b (Wednesday, March 28, 2018)
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