Forward Unconditional; Group; Idle Line Preference; Internal Twinning - Avaya 9504 User Manual

·
If you also have voicemail enabled
answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always
possible for calls that have been forwarded to an external number.

22.16 Forward Unconditional

Forward unconditional can be used to immediately redirect your calls.
·
By default this function is only applied to incoming external calls to you. However, if required internal calls and or
hunt group calls can also be selected.
·
When enabled, all calls matching the settings are forwarded to the number set as your forward unconditional
destination. That number can be internal or external.
·
You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
·
If you also have forward on no answer set, if the unconditionally forwarded call is still unanswered after having
rung for your no answer time (default 15 seconds), the system will redirect the call to your forward on no answer
destination. Note that this is not always possible for calls that have been forwarded to an external number.
·
If you also have voicemail enabled
answer time (default 15 seconds), the system will redirect the call to voicemail. Note that this is not always
possible for calls that have been forwarded to an external number.
·
D = Diverting (Forwarding) Calls
A D is shown after your extension name on the phone's idle display when you have forward unconditional enabled.

22.17 Group

Your system administrator can include you as a member of a group along with other users. Each group has its own
extension number which can be used as the destination for a call.
When a call is made to a group, it is presented to the available group members, either one at a time or all at the same
time, until answered by one of the members.
How long a group call will ring at each group member before being presented to the next member is controlled by the
group's own settings. Hunt groups also use voicemail and have their own settings for when an unanswered call should go
to the group's mailbox. For group calls, the hunt group's voicemail settings are used rather than your settings.

22.18 Idle Line Preference

Idle line preference automatically selects the first available call appearance or line appearance button as your currently
selected button when you do not have a call connected. This means it will be the appearance button used when you go off
hook. If this was not the case, you would need to select an appearance button before going off hook to make a call.

22.19 Internal Twinning

This method of twinning twins your normal phone with another internal phone. Your incoming calls will ring on both
phones. You can also make your calls from either extension.
A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile
phone while moving around the building.
Your settings are applied to both phones. Similarly, message waiting indication and voicemail access from either phone
will be to your mailbox.
If both phones are phones that store your contacts and call history on the system, the contacts and call history on each
will be the same.

22.20 Line Appearance Button

Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone
system. The button also allows you to see when the line is in use by other users.
For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.
However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if
required.
·
Private Lines
Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the
Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any
other buttons. These calls will also not follow any forwarding.
9500 Series Telephone User Guide
IP Office™ Platform 11.0
95
, if the the forwarded call is still unanswered after having rung for your no
95
, if the the forwarded call is still unanswered after having rung for your no
Comments on this document? infodev@avaya.com
Issue 12b (Wednesday, March 28, 2018)
Page 162