Dimplex CDFI500-PRO Owner's Manual page 20

Warranty
Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada
N3H 4W3. Please have proof of purchase,
catalogue/model and serial numbers
available when calling. Limited warranty
service requires a proof of purchase of the
product.
What Dimplex will do in the event of a
defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 2 year limited warranty
period for products other than fireplace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to provide
limited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period
ending at midnight on the first
anniversary of the date of first
purchase, Dimplex will in its sole
discretion either repair or replace
such defective product or part
without charge. If Dimplex is unable
to repair or replace such product or
part, or if repair or replacement is not
commercially practicable or cannot be
timely made, Dimplex may, in lieu of
repair or replacement, choose to refund
the purchase price for such product
or part. This limited warranty entitles
the purchaser to on-site or in-home
warranty services. Accordingly, Dimplex
will be responsible for all labour and
transportation costs associated with the
repair or replacement of the product
or part except as follows: (i) charges
may be levied for travel costs incurred
to travel to the purchaser's site where
20
the product is located if the purchaser's
site is beyond 30 miles (48 km) from
the closest service depot of Dimplex's
dealer or service agent; and (ii) the
purchaser is solely responsible for
providing clear access to all serviceable
parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the day
after the first anniversary of the first
purchase and ending at midnight on
the second anniversary of the date
of first purchase, this limited warranty
entitles the purchaser to replacement
parts only without charge. If Dimplex
is unable to replace such part, or
if replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of replacement,
choose to refund the purchase price
for such part. The purchaser shall
not be entitled to on-site or in-home
warranty services. The purchaser
shall be responsible for all expenses
incurred for the removal of the part
and installation of the replacement part
including, without limitation, all shipping
costs and transportation costs to and
from the authorized dealer's or service
agent's place of business and all labour
costs. Such costs shall not be the
responsibility of Dimplex.
• For surrounds (mantels) and trims
for the period ending at midnight
on the first anniversary of the
date of first purchase, Dimplex will
in its sole discretion either repair or
replace such defective surrounds
(mantels) and trims or part thereof
without charge. If Dimplex is unable
to repair or replace such product or
part, or if repair or replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of repair or replacement, choose to
www.dimplex.com