Troubleshooting - RCA RC5231Z User Manual

Troubleshooting

Divx Problems
Player won't play Divx discs,
but it plays regular discs
Can't connect to Divx
Screen freezes when the
player is calling Divx
There isn't any player
information on the initialization
screen
Mail message won't erase
Specials message won't erase
A message has disappeared
Solutions
• If you haven't set up an account with Divx, call 1-888-NEW-DIVX.
• Make sure you've connected the telephone line cord.
• Follow any instructions that appear on the screen.
• Make sure phone service is active.
• Make sure the phone line is securely connected to the back of your player.
• Somebody else may be on the phone. The phone can't be used for regular
calls at the same time you're connecting to Divx.
• If you use a voicemail or messaging service through the phone company,
make sure you clear all messages. The delayed tone to alert you of calls
interrupts the Divx connection.
• If you have to dial a special number to make phone calls, you need to enter
that number in the Dial Prefix menu that's contained within the Divx menu.
See p. 13 in "Setup and Connections" or p. 40 in "Using Your DVD Player's
Menu System."
• Did somebody pick up the phone? Reset the player by unplugging it from its
power source and plugging it back in.
• Call Divx at 1-888-456-DIVX (1-888-456-3489)
• Try resetting the player by unplugging it and plugging it back in.
• Divx erases Specials messages when they're outdated. You can't erase a
Specials message.
• Specials messages are deleted by Divx when they're outdated.
• Your mailbox might be full — the previous message was deleted. Make sure
you review your mail periodically and delete old messages.
• Follow any instructions that may appear on the screen.
Assistance Section
77