Troubleshooting By Symptom - HP bt1300 User Manual

Troubleshooting by Symptom

Use the following steps to help identify and resolve hp bt1300 problems. Refer to the previous pages
in this chapter to ensure that the general operational conditions for the device have been met before
proceeding with the specific conditions listed in the table below. For each condition listed in the
following troubleshooting table, perform each action item in the order presented until the problem is
resolved. If you cannot resolve the problem, call HP technical support for assistance.
Condition
Printer adapter does not
print a self-test page.
Cannot establish Bluetooth
communication with the
printer adapter
HP Printer Adapter User's Guide
Check printer adapter:
Verify printer adapter is securely connected to printer via
the parallel port or USB connection, but not both
connections simultaneously.
Verify printer adapter power module is plugged in to an AC
power outlet and the power cable is plugged into the printer
adapter. If power module is plugged into a power strip,
ensure the power strip is switched ON.
Verify printer adapter is in a ready state (solid green LED
and blinking blue LED). If printer is ready, press the test
button for one second to print a self-test page.
If a self-test page does not print, cycle power to the printer
adapter and printer, and then try printing a test page again.
If a self-test page still does not print, perform a cold reset on
the printer adapter by temporarily removing power and then
restoring power while simultaneously holding down the test
button. A cold reset will restore the factory default settings.
If you still cannot print a test page, then proceed with the
following troubleshooting checks:
Check printer:
Verify printer is powered on, is on line, and that no error
conditions exist (out of paper, out of toner or ink, paper jam,
etc.). Correct any printer problems as needed before
continuing.
Verify printer functionality by connecting the printer
directly to your computer and printing a page from your
computer.
If the problem persists, call HP technical support.
View your Bluetooth Places list:
If more then one bt1300 with a similar printer name was
discovered, view the last four digits of the bt1300 serial
number (printed on the serial number label and on the self-
test page) to identify a unique printer.
Action
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