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General Problems
Problem
?
SMUDGES APPEAR ON PRINTED
OUTPUT
WHEN PRINTING ON THICK PAPER,
THE PRINT RESULT IS DIRTY FROM
THE 2ND PAGE ON
PART OF THE IMAGE IS CUT OFF
PRINTING TAKES PLACE ON THE
WRONG SIDE OF THE PAPER
A COVER OR INSERT IS NOT
PRINTED ON THE SPECIFIED
PAPER
THE CONNECTED USB DEVICE
CANNOT BE USED
STAPLING DOES NOT TAKE PLACE
THE STAPLING POSITION IS NOT
CORRECT
PREVIEW IMAGES OR THUMBNAIL
IMAGES DO NOT APPEAR
THE TOUCH PANEL DISPLAY IS
DIFFICULT TO VIEW
YOU WERE LOGGED OUT
WITHOUT LOGGING OUT
YOURSELF
I DON'T KNOW WHERE THE IP
ADDRESS SETTING IS
I DON'T KNOW HOW TO CHANGE
THE BACKGROUND COLOR OF
THE HOME SCREEN
I DON'T KNOW HOW TO ADD A
SHORTCUT TO OR DELETE A
SHORTCUT FROM THE HOME
SCREEN
I DON'T KNOW HOW TO RESTORE
THE LARGE TEXT SETTING TO ITS
ORGINAL STATE
I DON'T KNOW HOW TO ADJUST
THE TIME THE MACHINE ENTERS
ENERGY SAVE MODE
I FORGOT THE ADMINISTRATOR
PASSWORD
I DON'T KNOW WHOM TO
CONTACT FOR MAINTENANCE
AND SERVICE
Check
Are you using paper that is not within the specifications?
Are you printing on pre-punched paper?
Does a message appear indicating the need for maintenance?
Remove the paper, turn it over, and reload it. Using a different paper
type may solve the problem.
Has the correct paper size been set?
Was the original placed in the correct position?
Does the original size shown on the touch panel match the actual size
of the original?
Is the paper loaded with the print side facing in the correct direction?
Is the USB device compatible with the machine?
Is the connected USB device recognized correctly?
Is the format of the USB memory device FAT32?
Are you using a USB memory device with a capacity of more than 32
GB?
Does a message appear instructing you to add staples?
Are there more sheets than can be stapled at once?
Is a paper size that cannot be stapled included in the print job?
Is the paper type setting of the tray selected in the printer driver set to a
paper type that cannot be stapled?
Is the stapling position setting correctly?
Are there a number of jobs waiting to be executed?
Did Auto Clear activate?
The IP address is set in the Network Settings of Setting mode.
You can change the background color in "MFP Display Pattern Setting".
Is large text mode enabled in the home screen?
Set the time the machine enters energy save mode in the Energy Save
settings of setting mode.
Was the administrator password changed from the factory default
setting?
Please check the customer support information.
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