Right Of Complaint - Stokke Tripp Trapp User Manual

US/CA
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RIGHT OF COMPLAINT AND EXTENDED WARRANTY
Applicable worldwide in respect of the chair TRIPP
TRAPP®, hereinafter referred to as the product.

Right of complaint

The customer has a right of complaint pursuant to
the consumer protection legislation applicable at
any given time, which legislation may vary from
country to country.
Generally speaking, STOKKE AS does not grant
any additional rights over and above those laid
down by the legislation applicable at any given
time, although reference is made to the "Extended
Warranty" described below. The rights of the cus-
tomer under the consumer protection legislation
applicable at any given time are additional to
those under the "Extended Warranty", and are not
affected thereby.
Stokke® "Extended Warranty"
However, STOKKE AS, Parkgata 6, N-6003 Ålesund,
Norway, grants an "Extended Warranty" to
customers who register their product in our
Warranty Database. This may be done via our
webpage
www.stokkewarranty.com. Upon registration, a
warranty certificate will be issued and sent to the
customer electronically (e-mail) or by ordinary
mail.
Registration in the Warranty Database entitles the
owner to an "Extended Warranty" as follows:
• 7-year warranty against any manufacturing
defect in the product.
The "Extended Warranty" also applies if the
product has been received as a gift or purchased
second-hand. Consequently, the "Extended
Warranty" may be invoked by whoever is the
owner of the product any given time, within the
warranty period, and subject to the warranty
certificate being presented by the owner.
The STOKKE® "Extended Warranty" is
conditional upon the following:
• Normal use.
• The product only having been used for the
purpose for which the product is intended.
• The product having undergone ordinary
maintenance, as described in the maintenance/
instruction manual.
• Upon the "Extended Warranty" being invoked,
the warranty certificate shall be presented,
together with the original date-stamped pur-
chase receipt. This also applies to any secondary
or subsequent owner.
• The product appearing in its original state,
hereunder that the only parts used have been
supplied by STOKKE® and are intended for use
on, or together with, the product. Any devia-
tions herefrom require the prior written consent
of STOKKE®.
• The serial number of the product not having
been destroyed or removed.
The STOKKE® "Extended Warranty"
does not cover:
• Issues caused by normal developments in the
parts making up the product (e.g. colouration
changes, as well as wear and tear).
• Issues caused by minor variations in materials
(e.g. colour differences between parts).
• Issues caused by extreme influence from
external factors like sun/light, temperature,
humidity, environ-mental pollution, etc.
• Damage caused by accidents/mishaps – for
example any other objects having bumped into
the product or any person having over turned
the product by colliding with it. The same
applies if the product has been overloaded, for
example in terms of the weight placed on it.
• Damage inflicted on the product by external
influence, for example when the product is
being shipped as luggage.
• Consequential damage, for example damage in-
flicted on any persons and/or any other objects.
• If the product has been fitted with any acces-
sories that have not been supplied by STOKKE®,
the "Extended Warranty" shall lapse.
• The "Extended Warranty" shall not apply to
any accessories that have been purchased or
supplied together with the product, or at a
subsequent date.
STOKKE® will under the
"Extended Warranty":
• Replace or – if STOKKE® thus prefers – repair
the defective part, or the product in its entirety
(if necessary), provided that the product is
delivered to a reseller.
• Cover normal transport costs for any replace-
ment part/product from STOKKE® to the reseller
from whom the product was purchased. – No
travel costs on the part of the purchaser are
covered under the terms of the warranty.
• Reserve the right to replace, at the time of the
warranty being invoked, defect parts by parts
that are of approximately the same design.
• Reserve the right to supply a replacement
product in cases where the relevant product is
no longer being manufactured at the time of
the warranty being invoked. Such product shall
be of corresponding quality and value.
How to invoke the "Extended Warranty":
Generally speaking, all requests relating to the
"Extended Warranty" shall be made to the reseller
from whom the product was purchased. Such
request shall be made as soon as possible after
any defect has been discovered, and shall be
accompanied by the warranty certificate as well as
the original purchase receipt.
Documentation/evidence confirming the manu-
facturing defect shall be presented, normally by
way of the product being brought along to the re-
seller, or otherwise being presented to the reseller
or a STOKKE® sales representative for inspection.
The defect will be remedied in accordance with
the above provisions if the reseller or a STOKKE®
sales representative determines that the damage
is caused by a manufacturing defect.