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4. Troubleshooting
If there is an installation problem and I don't get
my original installer to come back to fix it, who
pays?
You do. Service organisations will charge for their call-
outs if they are correcting work carried out by your
original installer. Therefore, it's in your own interest to
keep track of this installer so that you can contact them
as required.
A crack has appeared in the hob surface.
Isolate the hob immediately from the power supply and
arrange for its repair. Do not use the hob until it has
been repaired.
The hob is scratched.
Always use the cleaning methods recommended in this
guide. Make sure that pan bottoms are smooth and
clean.
Marks from aluminium and copper pans, as well as
mineral deposits from water and food, can be removed
with a cleaning cream. However, tiny scratches that
are not removable will become less visible in time as a
result of cleaning.
DocNo.052-0001 - Troubleshooting ceramic & induction
10
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