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Appendix
Troubleshooting
•
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine documentation
for information on compatibility with answering systems.
System does not respond to remote commands.
•
Make sure to enter your remote access code correctly (page 22).
•
Make sure you are calling from a touch-tone phone. When you dial a number, you
should hear tones. If you hear clicks, the phone is not a touch-tone telephone and can-
not activate the answering system.
•
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over before entering
the code.
•
There may be interference on the phone line you are using. Press dial pad keys firmly.
System does not record messages.
•
Make sure the answering system is on. ANS ON should show on the handset and
/ANS ON/OFF
light on the telephone base should be on.
•
Make sure the memory of the answering system is not full.
•
If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers (page 59). To determine how many rings
activate your voicemail, contact your telephone service provider.
•
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine documentation
for information on compatibility with answering systems.
System announces "Time and day not set."
•
You need to reset the system clock (page 15).
Outgoing announcement is not clear.
•
When you record your announcement, make sure you speak in a normal tone of voice,
about nine inches from the handset.
•
Make sure there is no background noise (TV, music, etc.) while recording.
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Appendix
Troubleshooting
New voicemail and
show on the handset display and I don't know why.
•
Your telephone has both a built-in answering system and voicemail indication. If New
voicemail and
appear on the handset display, then your telephone has received
a signal from your telephone service provider that you have a voicemail message
waiting for you to retrieve from them. Contact your telephone service provider for more
information on how to access your voicemail.
I cannot retrieve voicemail messages.
•
Your telephone has both a built-in answering system and voicemail indication. They
are independent features and each alerts you to new messages
you subscribe to voicemail service from your telephone service provider, contact your
telephone service provider for more information on how to access your voicemail.
I subscribe to a nontraditional telephone service that uses my computer to establish
connections, and my telephone doesn't work.
•
Make sure your computer is powered on.
•
Make sure your Internet connection is working properly.
•
Make sure that the software is installed and running for your nontraditional telephone
service.
•
Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
•
In a few rare instances, the USB port on your computer may not have enough power. In
these instances, try using a USB hub with its own external power supply.
•
provider. Contact your service provider for more information.
Common cure for electronic equipment.
If the telephone does not seem to be responding normally, try putting the cordless handset
in the handset charger. If it does not seem to respond, do the following (in the order listed):
•
Disconnect the power to the telephone base.
•
Disconnect the cordless handset battery.
•
Wait a few minutes.
•
Connect power to the telephone base.
•
Install the battery again, and place the cordless handset into the
handset charger.
•
Wait for the cordless handset to reestablish its connection with the telephone base.
Allow up to one minute for this to take place.
differently (page 59). If
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