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10.1 Problem with Hardware Installation
PROBLEM
Windows does
Make sure the Prestige is fully and firmly seated in the slot and restart your computer.
not auto-detect
Perform a hardware scan by clicking Start, Settings, Control Panel and double-
the new
clicking Add/Remove Hardware. (Steps may vary depending on the version of
Prestige.
Windows). Follow the on-screen instructions to search for the Prestige and install the
driver.
Use the Device Manager to check for possible hardware conflicts.
Click Start, Settings, Control Panel, System, Hardware and Device Manager. Verify
the status of the Prestige under Network Adapter.
Install the Prestige in another computer.
If the error persists, you may have a hardware problem. In this case, you should contact
your local vendor.
10.2 Problem with Internet Access
PROBLEM
I cannot
Check the cable connection between the Prestige on your computer and the telephone
access the
wall jack.
Internet.
Verify the communication settings of the Prestige.
For LAN connection type: make sure you entered the network information correctly.
For WAN connection type: make sure you entered your user name and password
correctly. Your user name and/or password may be case-sensitive.
Troubleshooting
This chapter presents potential problems and corresponding remedies.
Table 10-1 Troubleshooting Hardware Installation
Table 10-2 Troubleshooting Internet Access
Troubleshooting
CORRECTIVE ACTION
CORRECTIVE ACTION
Prestige 610 ADSL PCI Modem
Chapter 10
10-1
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