General Information; Guarantee - BT Synergy 3200 SMS User Manual

Synergy 3200 handset & charger ~ 2nd Edition ~ 16th October '02 ~ 4686

General information

Guarantee

Your Synergy 3200 SMS is guaranteed for a
period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee
will provide for the repair of, or at BT's or its
agent's discretion, the option to replace the
Synergy 3200 SMS or any component thereof,
(other than the batteries), which is identified
as faulty or below standard, or as a result of
inferior workmanship or materials. Products
over 28 days old from the date of purchase
may be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects
that occur within the 12 month guarantee
period.
• Proof of purchase is provided.
• The equipment is returned to BT or its
agent as instructed.
• This guarantee does not cover the batteries
and any faults or defects caused by
accidents, misuse, fair wear and tear, neglect,
storm damage, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product,
prior to returning your product, please read
the Help section beginning on page 31, or
contact the Synergy 3200 Helpline for assistance.
Helpline 08706 058 047, 9am to 5.30pm
Monday to Friday.
In the unlikely event of a defect occurring,
please follow the Helpline's instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair must
meet the approval requirements for
connection to the telephone network. We
recommend that you contact BT's approved
repair agent, TecLogic on 01672 564444 or
a local qualified repairer.
Instructions for returning the product:
If the Helpline is unable to remedy your
problem they will ask you to return the product.
Where possible, pack the product in its original
packaging. Please remember to include all
parts, including power supply units and the
original batteries. (Please note that we cannot
take responsibility for goods damaged in
transit.) Please obtain and keep proof of
posting from the Post Office.
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