Palm TREO 800W User Manual page 272

14
T R O U B L E S H O O T I N G
A hard reset can tell you whether a
problem stems from your smartphone or
from an application installed on it. If you do
not experience the problem after you
perform a hard reset, the problem may be
related to software you installed. See
Third-party applications for suggestions on
diagnosing third-party software issues.
1 Synchronize your smartphone with your
computer so that your smartphone
applications and info can be restored by
synchronizing again after you perform
the hard rest.
2 Open the expansion card slot door on
the side of your smartphone.
3 If the screen is off, press Power/End
to wake up the screen.
4 While pressing and holding Power/End
, use the tip of the stylus to gently
press and hold the reset button next to
the expansion card slot.
5 Continue pressing and holding both
buttons until the "Erase all data?"
prompt appears.
6 Press Up
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to confirm the hard reset.
7 Wait for the progress bar on the Treo
logo screen to fill before continuing to
use your smartphone.
8 (Optional) Synchronize to restore your
previously synchronized info. If you use
a backup utility, you may also need to
restore a backup to recover additional
info and settings.
Replacing the battery
Your smartphone comes with a replaceable
battery. Be sure to use a replacement
battery from Palm that is compatible with
Treo 800 models. Do not use a battery
W
from any earlier model of smartphone.
Be sure to dispose of your old battery in an
TIP
environmentally responsible and legal way. In
some areas, disposal in household or
business trash is prohibited. Visit
www.palm.com/environment for more
information.
Your smartphone stores all your
?
DID YOU KNOW
info even when you remove the battery.