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T
ROUBLESHOOTING
6 B
Problem
Terminal will not turn on
Cannot insert USIM card
holder into terminal
The BGAN LaunchPad or
Web MMI will not
connect to the terminal
The BGAN LaunchPad or
Web MMI will not
connect to the terminal
over the WLAN interface
Terminal will not accept
incoming ISDN calls
Terminal will not make
outgoing ISDN calls
32
Possible Cause
Power button not on
No ignition sense
USIM is not correctly seated in the card
holder
Card holder incorrectly oriented
No interface connection between the
terminal and computer
Your computer is configured with a static
IP address in the wrong subnet
Terminal WLAN Power is off
WLAN WEP is enabled on terminal and
the computer's WLAN is not
programmed with the WEP keys
WLAN signal is not strong enough
The MSN programmed into the ISDN
device does not match the MSN
programmed into the terminal
ISDN power sourcing is turned off
Terminal is not registered with the
network
Possible Solution
Check that the power button is
depressed.
Check positive voltage is applied to the
ignition sense pin of the power
connector
Ensure the USIM is pressed firmly into
the card holder
Ensure the card holder is oriented as
shown in the Install Guide
Ensure there is a WLAN, USB or
Ethernet connection between the
terminal and computer; see the User
Guide
Check the IP configuration settings on
your computer. Enable DHCP or use a
static IP address in the same subnet as
the UT
Set WLAN Power to "ON" in the MMI
or LaunchPad WLAN page
Disable WEP, or use the same WEP
keys for both the terminal and
computer. For details, review the User
Guide
Locate the terminal and computer
closer together and reduce any
obstructions between them
Ensure the appropriate MSN is
programmed into the ISDN device, see
ISDN Section of the User Guide
Ensure the appropriate MSN is
programmed into the terminal, see
ISDN Section of the User Guide
Enable the ISDN power sourcing from
the BGAN LaunchPad or ISDN Web
MMI page (unless the ISDN device has a
separate power source)
Check the Properties page in Web MMI
to make sure the unit is CS attached
Hughes 9350 BGAN Terminal User Guide
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