Troubleshooting - Philips NP2500/37 User Manual

11 Troubleshooting

I cannot hear any sound or the sound is poor,
what do I do?
• Press + VOL - to increase the volume.
• Press the MUTE button again to reactivate
the sound output.
• Check that the RCA cable is connected
correctly.
•
Check that you have selected 'Aux in'
as the source on the connected stereo
system.
•
Check if the volume control of the
connected stereo system is adjusted
correctly.
Is there a maximum distance of transmission
between a wireless router and the NP2500
for effective streaming?
Yes. The maximum distance of Wi-Fi
transmission is 250m measured in open spaces.
However, in a home environment, where solid
obstacles such as walls and doors are present,
the effective transmission distance is reduced
to 50-100m. Reposition the devices if you
experience transmission problems.
I have not received any registration email from
ConsumerCare@Philips.com.
•
Check that the email address that is
entered in the user registration section is
valid and spelled correctly.
• Check that the PC has an active Internet
connection.
•
The Internet server may be busy, try again
later.
•
Check if the email was redirected to the
spam folder.
How do I avoid Wi-Fi interferences from
other devices that operate in the same
(2.4GHz) frequency spectrum, such as Dect
phones or bluetooth devices?
•
Move the NP2500 at least 3m away from
such devices.
• Use a WEP/WPA encryption key when
you create the wireless connection your
PC / home network.
•
Change the operating channel on the
interfering devices.
• Turn the devices in different directions to
minimize interference.
The wireless firmware update failed, what do
I do?
1
Ensure that the PC is connected to the
Internet.
2
Use an Ethernet cable (sold separately) to
connect the NP2500 to the PC.
3
On the PC, launch the Device Manager on
the PC to update the firmware.
EN
37