Avaya T3 (IP) Compact User Manual
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Avaya T3 (IP) Compact User Manual

Avaya T3 (IP) Compact User Manual

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Summary of Contents for Avaya T3 (IP) Compact

  • Page 1 IP Telephony Contact Centers Mobility T3 (IP) Compact Services connected to Integral 5 User’s guide...

  • Page 2: Table Of Contents

    Your T3 Compact at a glance ... 9 All keys at a glance ... 10 Basic rules of operation ... 11 Commissioning your T3 IP telephone (only T3 IP) ... 14 Making calls as usual Accepting Calls ... 17 Calling someone ... 20 Create Numerous Connections ...
  • Page 3 Contents Symbols on the display ...124 Table of characters ...125 Menu overview ...126 Troubleshooting ...129 Index ...130...

  • Page 4: Familiarize Yourself With Your Telephone

    Familiarize yourself with your telephone Which systems can you connect your telephone to? Important notes This telephone is only intended to be connected to Avaya PBX systems. It must not be connected directly to a PSTN. Declaration of conformity (T3) We, Avaya GmbH &...
  • Page 5 Familiarize yourself with your telephone Important notes Declaration of Conformity (T3 IP) We, Avaya GmbH & Co. KG, declare that the T3 IP Compact telephone complies with the basic requirements and other relevant provisions of EU directive 1999/5/EU (Radio and Telecommunication Terminal Equipment, R&TTE).
  • Page 6 Here you can see, for example, type, order number and B/W version. No menu appears with the Integral 5. Which system is your telephone connected to (T3 IP)? You can tell which Avaya telephone system your telephone is connected to as fol- lows: When logging in for the first time: If your telephone is connected to the Integral 5, a log-in window appears first in which you can enter your extension number and PIN.
  • Page 7 Varnishes or cleaning agents may contain sub- stances which soften the pads on the underside of the telephone and the pads could then mark your furniture. Avaya cannot assume liability for damage of this kind. Repairs The telephone set may only be opened or repaired by qualified technicians.
  • Page 8 To prevent these substances from spreading in our environment and reduce the pollution of natural resources, you can also take part in the Avaya take-back scheme for waste equipment. Under this scheme, the materials in the waste equipment will be recovered in a proper pro- fessional manner with individual components being re-used.

  • Page 9: Your T3 Compact At A Glance

    Your T3 Compact at a glance Display Call display Function keys (some of them with LEDs) Clear key Arrow keys for navigating within the display OK key Escape key Digit keys with letters Volume/contrast keys Familiarize yourself with your telephone...

  • Page 10: All Keys At A Glance

    Familiarize yourself with your telephone All keys at a glance All keys at a glance Digit keys with letters: For dialling call numbers and entering codes and text. The alphabetic labelling allows you to dial using letters (vanity num- bers).

  • Page 11: Basic Rules Of Operation

    ID display. This enables you to see who is calling. If your phone book already contains the name and phone number of the caller, their name will displayed when they calls. Familiarize yourself with your telephone → p. 126).
  • Page 12 • Arrow indicating whether there are any status messages for your telephone Status messages If there are any specific messages about the status of your telephone, the telephone will inform you of this with an indicator arrow next to the time. A status message occurs when •...
  • Page 13 The digit keys can also be used to enter letters and characters, e.g. for names in the personal phone book. The letters are printed on the digit keys. Your telephone swit- ches automatically to entry of letters and numbers when this is necessary.

  • Page 14: Commissioning Your T3 Ip Telephone (Only T3 Ip)

    Familiarize yourself with your telephone Commissioning your T3 IP telephone (only T3 IP) Please pay attention to the following information when commissioning an IP tele- Commissioning your T3 IP telephone (only T3 IP) phone. Inhalt Contents Connect telephone and log in (...
  • Page 15 After connecting it to the LAN (Local Area Network) and power supply (only when the telephone is not fed via LAN) the software is first activated in the telephone and then an automatic search procedure for a gatekeeper (responsible for access authorisa- tion) is started.
  • Page 16 Log out of telephone When you want to log out of the telephone: Press the "Menu" function key Scroll to the menu item Call-forwarding . Confirm selection. You are now logged out of this telephone. Another user can now log in here.

  • Page 17: Making Calls As Usual

    Accepting Calls Making calls as usual You can pick up the phone as usual and talk to the caller. Accepting Calls When another user is called within your system, you can pick up the call to your tele- phone. It is also possible to accept calls with the key Monitoring / Hands-free and continue telephoning with the handset on the hook.
  • Page 18 When you have assigned a partner to a function key (Assigning partners to keys ( p. 73)): A partner is being called. Press the function key for the partner being called. Your telephone rings. Lift the handset. Call during a conversation (second call) You are on the phone.
  • Page 19 Accepting Calls Call during a programming procedure You receive a call but want to finish what you’re doing on your telephone first. You are programming your phone. A call arrives. Scroll to the Put on hold menu item. Confirm your selection. You can continue with your programming. After comple- tion, the held call will be shown.

  • Page 20: Calling Someone

    Making calls as usual Calling someone You can telephone as usual inside and outside of the system: Directly select the Calling someone internal extension code or external call number. You can call (redial) the 5 last external phone numbers you have dialled and select function keys for frequently required phone numbers.
  • Page 21 Calling someone Making calls within your telephone system Enter the call number. Lift the handset. Notes • You can, of course, lift the receiver first and then dial the number. However, in this case you will not be able to correct an input error.
  • Page 22 Making calls as usual Calling someone Presenting yourself with specified call numbers* If your system is configured to do so, every time you make an outside call you can select the number you want to present to the call recipient. This is called Calling Line Identification Presentation (CLIP).
  • Page 23 Scroll to the callback menu item. Confirm your selection. Replace the handset. Your telephone rings as soon as the other line is free. Lift the handset when your telephone rings The other line is called automatically via the telephone system.
  • Page 24 Note • Cut-in is only possible within your system. It must be enabled for your telephone and the target telephone. Consult Avaya Service if necessary. • Ending the cut-in: replace the handset or press the Escape key.
  • Page 25 Making calls as usual Calling someone Calling anonymously Lift the handset. Scroll to the Anonymous callmenu item. Confirm anonymous calling. Your number will not be transmitted to the called party for your next external call. Note • Anonymous calling must be supported by your network operator. Direct access tone dialling (DTMF) Digit key operations are automatically transmitted as tones during an existing exter- nal call.

  • Page 26: Create Numerous Connections

    Making calls as usual Create Numerous Connections You can accept an additonal call during a call (second call ( Create Numerous Connections to numerous callers alternately and switch between them as you choose. You can talk to two call partners at the same time (three-party conference). You can integrate a new call partner directly into the conference or call via consulta- tion call in order to previously speak to this call partner individually.
  • Page 27 Create Numerous Connections Consultation during a call (Refer-back) During a call: Press the "Refer-back" function key. The caller waits and cannot hear what you say. Enter the number you wish to refer back to. Carry out refer-back call. Press the "Refer-back" function key again. The refer-back call is ended and you can speak again to the first caller.
  • Page 28 Making calls as usual Create Numerous Connections Forwarding a second caller If you receive a call during an existing call, e.g. from 06975058: Scroll to the Call from 06975058 menu item. Confirm your selection. You are connected to the additional caller. The first cal- ler is now on hold and cannot hear your other conversation.
  • Page 29 Create Numerous Connections Conference - connecting a party to a call using refer-back During a call (e.g. with 06975058): Press the "Refer-back" function key. The opposite party is put on hold. Enter number of second conference participant. You can set up the conference once you are connected to this subscriber. Scroll to the Conference with 06975058 menu item.
  • Page 30 Making calls as usual Create Numerous Connections Conference, ending During the conference: All participants: Replace the handset.

  • Page 31: Monitoring And Handsfree

    Monitoring and handsfree You can switch on the loudspeaker of your telephone in order to hear your partner Monitoring and handsfree aloud in the room. You can also call someone in the hands-free mode. You don’t need to pick up the headset.
  • Page 32 Making calls as usual Monitoring and handsfree Listening to the caller over the loudspeaker (monitoring) While telephoning with the handset off-hook: Press the "Handsfree/monitoring" function key (LED lights up). You can then hear the caller through the built-in loudspeaker. Note •...
  • Page 33 Here are a couple of simple tips: • If the receiver is not on the hook, the "Handsfree/monitoring" function key toggles between call monitoring (LED on), handsfree (LED flashing) and normal telephone operation (LED off). None of these will end the call.

  • Page 34: Making Calls With Ease

    Making calls with ease Use call list Making calls with ease When you don’t accept an external call, it is stored with time and date in the call list. Use call list You can have this list displayed at all times and call back the users shown in the list. You can also have further entries added to the call list like, for example, internal calls of calls with external callers.
  • Page 35 Day and time of last call 2* The caller called twice Caller and the number they called In the case of a call diversion to your telephone: Caller and the number of the telephone which has diverted → p. 50) into the directory.
  • Page 36 Making calls with ease Use call list Selecting an entry from the call list Press the "Call list" function key. Scroll to the desired entry, e.g. 0069123456. Lift the handset. Notes • If you want to return a call to a caller from the call list and a connection is made, the entry in the call list will be deleted automatically.
  • Page 37 Use call list Deleting entries automatically You can set call list entries to be deleted automatically after a certain time. You can → protect ( p. 37). Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Applications menu item.
  • Page 38 Making calls with ease Use call list Additional entries in the call list You can set additional entries to be made in the call list. • Internal calls which you do not take: Menu: "Settings > Applications > Int. call list. " •...

  • Page 39: Routing Calls

    You can arrange to have incoming calls signalled on both your own phone and another, external phone, e.g. your GSM mobile. This is called twinning. You can also set up and change all call routing from outside the telephone system. Inhalt...
  • Page 40 • You can also press an appropriate destination or partner key instead of entering the call number. • Caution: You can set up call numbers for which your telephone rings even when you have activated "Call diversion to, immediately" (note in the Call filter list ( p.
  • Page 41 Confirm selection. Enter the internal number of the subscriber for whom you want to set up call routing to your own telephone, e.g. from 1234. Scroll to the immediately (after time, on busy) menu item. Confirm selection. The following status appears in the display Route from 1234-.
  • Page 42 Making calls with ease Routing calls Divert calls for another telephone* Press the "Menu" function key Scroll to the menu item Call diversion . Confirm selection. Scroll to the menu item Call diversion for . Confirm selection. Enter internal number to which you would like to have the call diver- sion to your phone set up i.e.
  • Page 43 Routing calls Signalling calls on two telephones (twinning) Press the "Menu" function key. Scroll to the Call divert menu item. Confirm selection. Scroll to the Route to menu item. Confirm selection. Enter the external line code (usually "0") and external number of the phone you want to ring when a call is received, e.g.
  • Page 44 Changing call divert/twinning remotely* You can call your telecommunications system from outside to set up or change call diversion or twinning for your telephone or for other telephones. This is possible from any telephone with DTMF suffix dialling. Calling the telecommunications system (telecommunications system connec- tion) system, e.g.
  • Page 45 They will also tell you the number to dial for remote settings access. • If you have a telephone system with a multi-port connection, dial the MSN number for remote settings access directly. You can get this from the Service department.
  • Page 46 Confirm your selection. The status indication Bundle 1 to ... appears in the display. Note • Call diversion takes place at the exchange. Internal users can telephone without hindrance. • The cost of the diverted call is allocated to the subscriber who activated the diver- sion.

  • Page 47: Using The Phone Book

    The entries can be selected quickly and easily. You can change the entries in your ind. phone book yourself. Up to 800 numbers and names can be saved in the main telephone book for all users. With the appropriate authorisation you can also access and alter these ent- ries.
  • Page 48 Note • It may be necessary to enter an external line code and a dial pause before an external number. You can obtain more information from your telephone system administrator. • If you want to enter an internal number, you must select and confirm the Inter- nal call number menu item before making the entry.
  • Page 49 Using the phone book Editing entries in the phone book Press the "Phone book" function key..Enter one or more first letters of the name until the desired subs- criber is shown. Confirm your selection. Scroll to the Edit menu item. Confirm your selection.
  • Page 50 Note • It may be necessary to enter an external line code and a dial pause before an external number. You can obtain more information from your telephone system administrator. • If you want to enter an internal number, you must select and confirm the Inter-...

  • Page 51: Let's Remind Ourselves (Appointments)

    Let’s remind ourselves (appointments) You can have your phone remember important appointments. You can enter up to Let’s remind ourselves (appointments) three appointments. You can select whether you want to be remembered on one day, numerous days or every day. An alerting tone sounds for the appointment and the information you have entered for this appointment is shown.
  • Page 52 Making calls with ease Let’s remind ourselves (appointments) Viewing an appointment Press the "Menu" function key. Scroll to the Appointments menu item. Confirm your selection. All the set appointments will be shown. Note • Appointments that have expired are deleted from the appointments list. Entering an appointment for today Press the "Menu"...
  • Page 53 Let’s remind ourselves (appointments) Entering a one-time appointment Press the "Menu" function key. Scroll to the Appointments menu item. Confirm your selection. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection. minutes" with no spaces, e.g. "04081450" for 4 August at 14:50 hrs. Scroll to a standard text if required.
  • Page 54 Making calls with ease Let’s remind ourselves (appointments) Entering a recurring appointment Press the "Menu" function key. Scroll to the Appointments menu item. Confirm your selection. All the set appointments will be shown. Scroll to the -.-.-:- menu item. Confirm your selection. Scroll to the Recurring appointment menu item.
  • Page 55 Let’s remind ourselves (appointments) Switching off appointment signal Your telephone reminds you with a signal tone at the set appointment time. Scroll to the corresponding appointment, e.g. Appointment 1 A message text will appear if one has been entered. Confirm the appointment. The signal tone stops and the appointment reminder will be deleted in the display.

  • Page 56: View Charges

    The call charges since the last deletion are saved in your phone system for all users and accumulated You can check the charges for every caller and every linen separa- tely. Your telephone system can also record and calculate the call charges for individual projects or for private calls separately. Inhalt...
  • Page 57 View charges* Viewing the charges for the last call* Press the "Menu" function key Scroll to menu item Charges. Confirm selection. The charges Last Call are shown in the right in the dis- play. View the sum of your own charges* Press the "Menu"...
  • Page 58 Making calls with ease View charges* View total of all charges* Press the "Menu" function key. Scroll to the Charges menu item. Confirm your selection. Scroll to the Total charges menu item. Load the charge display. Clearing the charge meter* Press the "Menu"...

  • Page 59: Locking Phone

    Locking phone Locking phone You can protect your phone from unauthorised users by locking it with a PIN. You can enter the PIN yourself and change it at all times. The following functions can still be accessed when locked: • Accept all calls •...
  • Page 60 Scroll to the Lock telephone menu item. Confirm your selection. The telephone is now locked. Note • If your telephone is locked, you will hear a special dial tone ( Unlocking the telephone On the idle display: Scroll to the status message Phone locked.

  • Page 61: Send And Receive Messages

    Send and receive messages You can send a text message to members of your system, i.e. when the caller does Send and receive messages not answer or the connection is busy. Text messages can only be received by pho- nes with displays. A maximum of 10 messages can be accepted. You can also make announcements to call members of your system via the built-in loudspeakers.
  • Page 62 Making calls with ease Send and receive messages Viewing and deleting received text messages Scroll to the message in the status menu. You will be shown the sender and the message, e.g. Miller: Coffee. Delete the message. Note • An alert tone sounds when a message arrives. •...
  • Page 63 Send and receive messages Selecting prepared text message and sending to all subscribers Press the "Message" key. Prepared messages will be displayed. Scroll to the desired text, e.g. Meeting. Confirm your selection..Change or add to the message in the usual way if required e.g. to include a name or time.
  • Page 64 • When you want to make an "Announcement to all", you can also simply press the "Announcement" function key and make your announcement. Announcement to called subscriber You call an internal subscriber. Their telephone rings. Press the "Announcem." function key. You can now make your announcement. Note •...

  • Page 65: Outside Business Hours (Night Service)

    Outside business hours (night service)* You can activate a desired night service at any time. The system can activate night Outside business hours (night service)* service automatically at programmed times. Press the "Menu" function key. Scroll to the Night service menu item. Confirm your selection.

  • Page 66: Phoning With Partners

    Press key for desired partner. Lift the handset Accept call for a partner A partner telephone rings and the appropriate display flashes: Press partner key and wait till phone rings. Lift the handset p. 73) partner keys. The LEDs on the function keys...

  • Page 67: Customizing The Telephone

    Setting audio, contrast and language Customizing the telephone You can modify various audio settings and the display contrast to suit your require- Setting audio, contrast and language ments. You can deactivate the ring tone. You can change the language for the text display via the language setting. The available languages are English, French and German.
  • Page 68 Customizing the telephone Setting audio, contrast and language Set contrast You can quickly modify the display of your telephone to suit changing environmental conditions (e.g. sun dazzle). Press the "Menu" function key. Scroll to the Settings menu item. Confirm selection.
  • Page 69 The new settings have been saved. Note • You can access the acoustics and contrast menu directly from your telephone’s basic status using the "+" und "-" keys. • If you want to reset the acoustic and contrast settings to the as-supplied status, scroll back to the Default setting menu item and confirm using the OK key.
  • Page 70 The new setting is saved. Notes • Caution: You can set up call numbers for which your telephone rings even when you have activated "Do not disturb" (Call filter ( • A caller hears an engaged tone or an announcement if you have switched on "Do not disturb".

  • Page 71: Placing Functions / Call Numbers On Keys

    You can thus use these functions or call numbers by simply pressing a key or by dialling. You can place partner on the function keys. Then the display informs you (or the LED if available) as to the telephone status of the partner. Inhalt Contents...
  • Page 72 Customizing the telephone Placing functions / call numbers on keys Displaying key assignment You can see on your telephone display which function, destination, partner or line has been assigned to a key of your telephone. Press the "Menu" function key.
  • Page 73 Confirm your selection. All internal users will be displayed. Select the subscriber whose call number you want to assign to the key. Confirm your selection. The user is now set up as a partner and is accessible directly via this key. Customizing the telephone...
  • Page 74 Placing functions / call numbers on keys Function keys with LED Your telephone has 2 programmable function keys with LED display. The LED shows you the current status of the key functions. I.e. you can see if the appropriate function is switched on or off.
  • Page 75 All function keys are given standard frequently-used functions. You can insert the appropriate label strips alongside the function key line. You can find this on the sheet supplied. If you alter the function key allocation, you can use the free labelling strip on the sheet (for manual entries). Customizing the telephone...

  • Page 76: Changing General Settings

    You can also specify whether this is your internal extension number or only the com- pany telephone number. You can set up your telephone so that it does not ring for group signalling, e.g. gene- ral call. You can define exceptions to "Do not disturb".
  • Page 77 Changing general settings Automatic handsfree after dialling When you call an external subscriber: you can set your telephone to switch automa- tically to handsfree. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the Dial settings menu item.
  • Page 78 Customizing the telephone Changing general settings Line / off-hook You can automatically seize an external line whenever you lift the receiver. You then never have to dial the external line code. Press the "Menu" function key. Scroll to the Settings menu item.
  • Page 79 • You can select times of 15, 30, 60, 90 or 120 seconds. Automatic handsfree when called If you switch on this function, your telephone automatically accepts all internal calls. On receiving a call, you hear a short attention tone and you can then speak in hands- free mode to the caller immediately without pressing any key and without picking up the receiver.
  • Page 80 If necessary, press the key for the required setting several times: • off, to switch the number display off completely, • own, to send your internal extension number (e.g. 7505-12) • Master, to send only your company telephone number (e.g. 7505-0). Exit menu. The new setting has been saved. Note •...
  • Page 81 Modify the setting The new status is displayed. Exit menu. The new setting is saved. Note • If you are making a call and have switched off second call, a caller will receive the busy signal. Customizing the telephone...
  • Page 82 • The code number can also be displayed during an external call. Extended call display You can set your telephone to always display not only the caller’s number or name but the number which they dialled. This tells you whether the caller wants to speak to service or the workshop, for example.
  • Page 83 Changing general settings VIP call (pager)* If a VIP call (pager) has been set up for your telephone: you can temporarily remove calls from the VIP call signalling. Calls are no longer signalled, e.g. on a pager or log- ged.
  • Page 84 Confirm your selection. Scroll to the General call menu item. An on/off indication on the right hand side of the window shows whether your telephone will ring in the case of a general call (on) or not (off). Switch general call on or off. The new status is displayed.
  • Page 85 The call between the external party and the internal subscriber to whom you forwar- ded the caller comes to an end. The internal subscriber hangs up. The ringing tone for internal calls sounds on your telephone. The caller’s number is shown on the display, e.g. Callback 0896266661.
  • Page 86 Customizing the telephone Changing general settings Call filter Calls from subscribers in the call filter list are still signalled even when you have set up "Do not disturb". Press the "Menu" function key. Scroll to the Settings menu item. Confirm selection.
  • Page 87 Exit menu. The new setting is saved. Note • If you have enabled use of the headset, the Monitoring/handsfree function key will have a modified function ( → p. 105) can be found in the chapter on add-on → p. 105). Customizing the telephone...
  • Page 88 Customizing the telephone Changing general settings Headset - setting receiver volume You can change the default setting for headset volume independently of the volume of your telephone. Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection.
  • Page 89 Scroll to the Side tone or Wake-up tone menu item. An indication on the right hand side of the window shows whether the function is on or off. Press this key to change the setting. Exit menu. The new setting is saved. Customizing the telephone...

  • Page 90: Settings For Your Telephone System

    Customizing the telephone Settings for your telephone system You can perform many of the settings for your telephone system from your Integral Settings for your telephone system T3 Compact telephone The settings apply to all the telephones in your system: External callers can often reach your company using various different numbers.
  • Page 91 • An answering station is not absolutely essential. • If no answering station is allocated to the number, a general call takes place. • All exchange lines can be assigned to one telephone as the sole answering sta- tion. • You can also simply press the corresponding line key instead of entering the line number.
  • Page 92 Settings for your telephone system Answering stations for night service* There is often a need for a telephone system to handle calls differently at night than during the day. Here, you can set up special answering stations for night service.
  • Page 93 Settings for your telephone system Call forwarding* Up to three call forwarding destinations can be set up for each exchange line. Call forwarding takes place after a set time when a answering station is called via the exchange line. Press the "Menu" function key.
  • Page 94 Customizing the telephone Settings for your telephone system Second call barring* Press the "Menu" function key. Scroll to the Settings menu item. Confirm selection. Scroll to the System functions menu item. Confirm selection. Scroll to the Second call barring menu item.
  • Page 95 Settings for your telephone system Date / time Press the "Menu" function key. Scroll to the Settings menu item. Confirm your selection. Scroll to the System functions menu item. Confirm your selection. Scroll to the Date / Time menu item.
  • Page 96 Customizing the telephone Settings for your telephone system Traffic statistics* You can retrieve statistical information for your telephone. Press the "Menu" function key. Scroll to the Traffic statistics menu item. Confirm your selection. Information about calls since data was last deleted will be shown.

  • Page 97: Ip-Specific Settings

    IP-specific settings The IP-specific settings are usually set by the Avaya Service or your telecommunica- IP-specific settings tions systems administrator. You will subsequently find an overview of the settings possible as well as the procedure to follow in case of errors.
  • Page 98 Another possibility is to pull the plug from the power supply and to then continuously press the star key (*) for as long as the idle appears on the telephone when plugging it back in to the power supply. You can then view diverse IP (internet protocol) speci- fic settings.
  • Page 99 Scroll to menu item Locked. Confirm selection. Note • You can only bar and release a CTI application when this is released to the Avaya service. • You can only bar a CTI application when your telephone is logged off.
  • Page 100 Customizing the telephone IP-specific settings Alter PIN to release web browser and CTI application. Press the "Menu" function key. Scroll to the menu item Security . Confirm selection. Scroll to the menu item Change PIN. Confirm selection. Enter current PIN. (basic setting: "0000").
  • Page 101 IP-specific settings Registering a CTI application* In order to control your telephone using a CTI application (e.g. Avaya Com4Tel), the CTI application must first be registered: Press the "Menu" function key. Scroll to the Security menu item. Confirm your selection.

  • Page 102: Add-On Equipment

    Bottom view V.24 interface: For connecting the Avaya Com4Tel or a V.24 interface: For connecting the Avaya Com4Tel or a PC X/Y interface: For connecting DSS modules, and, in com- bination with a headset, the KonfTel, a second handset, or a logger.

  • Page 103: The Dss Module

    The DSS Module A DSS module has 36 keys, which Avaya Service can assign according to your pre- The DSS Module ferences. (DSS = Direct Station Select). The following options are available to you: • Call numbers of your partners •...
  • Page 104 Add-on equipment* The DSS Module Dialling with the DSS module Lift the handset. Press the DSS key for the desired subscriber. The LED indicates whether the connection is free or busy. Connection Free Call External call Busy Note • Instead of lifting the handset to start with, you can also press the DSS key for the desired subscriber first and then lift the handset (dialling with handset on-hook).

  • Page 105: Headset

    Note • The T3 telephones and links only properly support those headsets which have been approved by Avaya. • A cordless convenience headset can only be connected to a CTI/Audio link. • You can start using a convenience headset as soon as you connect it.
  • Page 106 Replace the handset if necessary. Headset - making a call Enter the desired call number on the telephone. Press the "Handsfree / monitoring" function key. The LED next to the function key starts to flash. You can speak with your desired call partner as soon as they answer your call.
  • Page 107 Headset Headset - monitoring/handsfree on the telephone You can switch on monitoring on the telephone or handsfree calling via the tele- phone while you are telephoning with the headset. Switching on monitoring Scroll to the Monitoring on menu item. Confirm your selection. You can then hear the caller through the built-in loudspeaker.

  • Page 108: Extras For Your Telephone

    Available functions include checking guests in and out, viewing guest charges, disabling direct inward dial to rooms, waking up guests, etc. You can also hook up a printer to the telephone system for printing out charge reports and wake-up requests.
  • Page 109 The guest can only incur charges up to the amount specified in the telephone system. Others guests cannot use their room telephones to call this guest directly, but must be connected via the switchboard.
  • Page 110 Scroll to the desired language, e.g. English. Confirm your selection. The guest is checked in. The menu displays on the guest telephone and the voice announcements of a voice mail box (if any) will be in the selected language. Note •...
  • Page 111 Enter the room number, e.g. 101. Confirm your selection. The connection to the guest’s voice mail box is esta- blished. The voice mail box can be transferred to another telephone in the usual way (Call → forwarding ( p. 27)).
  • Page 112 Press the "Exit" key. The DSS module returns to displaying the calling status of the room telephones. "Message" appears on the display of the room telephone. If the room telephone does not have a display, the LED for signalling a call will light up.
  • Page 113 Press the "Exit" key. The DSS module returns to displaying the calling status of the room telephones. Note • If direct inward dial to a room is disabled, an external caller cannot reach this guest directly but must be connected via the switchboard. Extras for your telephone...
  • Page 114 Extras for your telephone Hotel functions* Guest-to-guest connection* Disabling guest-to-guest connection Press the "Disable guest-to-guest" key. Press the key for the desired room, e.g. 707. The key lights up. Press the Exit key. The DSS module returns to displaying the calling status of the room telephones.
  • Page 115 • As soon as a guest reaches the charge limit, they hear a signal tone. They can still finish the present call, but cannot make any more external calls. A message that the guest has exceeded the charge limit appears on the reception telephone. • The charge limit is the same for all guests.
  • Page 116 • Using the printer, a log is kept of when the wake-up call was entered, when it was made, and when it was acknowledged (or not, after a certain time). • Wake-up times can also be entered by the guest himself at the guest telephone. Voice-controlled operation is described in the manual for the voice mail box.

  • Page 117: Look It Up Whenever In Doubt

    Paging group For paging a group of subscribers within your system. Self-assignment Audible notification of calls on own telephone that are normally answered by other subscribers. Delete self-assignment of other subscribers You can delete self-assignment for another subscriber if your telephone has been enabled for this by your system administrator.
  • Page 118 Look it up whenever in doubt Overview of telephone functions Refer-back to exchange You can put a connection to the exchange on hold. You can then make a new con- nection using the same B-channel. Internal group call For simultaneously calling all subscribers of a particular group. You will be connected with the first subscriber that answers the call.
  • Page 119 Prevent hunt group For cutting your telephone out of the hunt group. Lock For protecting your telephone against unauthorized use. Others can use your phone only for emergency or internal calls. Charges printer form feed For printing out a page from the charges printer. This function must be set up by your system administrator.
  • Page 120 Temporary DTMF For enabling tone dial, e.g. for remote access to an answering machine. Appointment For having your telephone remind you of an important appointment Appointment for associated subscriber Appointment for others For reminding other subscribers in your system of an appointment.

  • Page 121: Messages On The Display

    Refer-back host PABX For initiating a consultation call (refer-back) to another con- Call Prevent general call Cut out of hunt group You have cut your telephone out of the hunt group. Malfunction Phone locked When you want to save a call number for another subscri- ber (only possible if enabled by Avaya Service).
  • Page 122 Transfer call When you want to forward a caller. Invalid Invalid: you have entered a call number-such as an unknown code-that the telephone cannot dial. Dial pause For storing a dial pause, such as between area code and call number.

  • Page 123: Ringing And Handset Tones

    Acknowledgement tone: confirms a new setting. Special dialling tone: sounds instead of a standard dial tone if night service or call diversion is active, or if the telephone is locked or do not disturb has been set up. → p. 70).

  • Page 124: Symbols On The Display

    Look it up whenever in doubt Symbols on the display Symbols on the display The microphone is switched on: (microphone in a connected headset or KonfTel). The loudspeaker is switched on (monitoring). Microphone and loudspeaker are switched on (handsfree). The microphone is switched off (mute). You are in a teleconference.

  • Page 125: Table Of Characters

    The numeric keys can also be used to enter letters and numbers, e.g. for names in Table of characters the phone book. Your telephone switches automatically to entry of letters and num- bers when this is necessary. A general description of how to enter characters can be found under Entering text →...

  • Page 126: Menu Overview

    Menu overview pact. The first three menu levels are shown. The menu in your telephone may vary from the menu overview shown here, depen- ding on the features used, the accessories in use and the assignment of the function keys.
  • Page 127 Menu overview Menu line in basic menu Traffic statistics Log out (T3 IP only) *) Further menu options will be displayed if the Service department has enabled you ... down one menu level Applications System functions Look it up whenever in doubt ...
  • Page 128 Look it up whenever in doubt Menu overview to program the corresponding functions: subscriber names, substitute terms, classes of service, system times, call bar groups, call bar numbers, software lock, auto. Night service, forwarding variants, gate stations, assignment control, call charge functions, paper format, call charge display, call charge threshold, call charge factor, second call barring.

  • Page 129: Troubleshooting

    An appointment is being signalled. A function does not work It is possible that the function first has to be enabled by Avaya Service. Telephone cuts off prematurely when programming No key has been pressed for about 60 seconds. This always terminates every pro-...

  • Page 130: Index

    Index Index Accept Call 17 Action, cancelling 11 Additional functions 7 After hours 65 Announcement 64 Anonymous calls 25 Answering stations 91, 92, 93 Appointment 51 Appointment signal, switching off 55 Appointments, entering 52, 53, 54, 55 Asterisk 7 Audible tones 123 Audio 67, 69 Automatic connection 79 Automatic redial 23...
  • Page 131 Conference 28, 29 Conference, connecting partners 29 Conference, ending 30 Conference, expanding 29 Conformity 4, 5 Connecting 27, 28 Connecting the telephone 4 Contrast 67, 68 CTI application 101 Customer password 95 Cutting into another call 24 Date / time 12...
  • Page 132 Index Datum 95 Day service 91 Deactivating routing 43 Destination key 22 Dialling from the directory 48 Dialling with DSS module 104 Direct dial 81 Direct inward dial, hotel functions 113 Directory, selecting entry 48 Display 11, 12 Display messages 121 Do not disturb 70 Do not disturb, exceptions 86 DSS module 103...
  • Page 133 Letters 125 Letters on keys 13 License 5 Lines 73 Links 102 Lock 59 Locking 60 Log in 15 Log in, IP Telephone 16 Lower-case letters 125 Mailbox 62 Malfunctions 129 Menu 11 menu 92 Message 61 Message to guest 112...
  • Page 134 Picking up call 18 Pick-up 18 PIN 59 PIN Web Browser 100 PIN, CTI Application 100 PIN-Code 59 Positioning of the telephone 7 Programming 11 Protection 59 Redial 23 Redial, automatic 78, 79 Redial, number of attempts 79 Refer-back 27...
  • Page 135 Switching between calls 27 Switching between lines 27, 28 Symbols, call list 35 System 6 Telephone functions 117 Telephone systems for your telephone 4, 6 Telephoning made easy 7 Text messages 62, 63 Three-way conference 28 Time 95 Tone dialling 25...
  • Page 136 Index Web Browser 99...
  • Page 137 4.999.105.981 06 7 I5/R2.4 en (Germany) 0 800 266 - 10 00 0 800 266 - 12 19 (International) +49 69 7505 - 28 33 +49 69 7505 - 5 28 33 infoservice@avaya.com Avaya avaya.de...

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