Troubleshooting Guide - A.O. Smith TRIASOFT MINI User Manual

Troubleshooting Guide

Please refer to the below points as a reference.
However, If your water softener exhibits abnormal behavior, please turn off the water source immediately, cut off the power source and contact your local
vendor.
During maintenance DO NOT disconnect power during service time to keep the timer run normal that controls the regeneration function.
PROBLEM
No soft water after • No salt in brine cabinet
• Sediment in brine cabinet has plugged the brine line and air
regeneration
check/draw tube
• Flow control is plugged
• Drain line is pinched, frozen, or restricted
• Clogged injector assembly
• Salt bridge has formed due to high humidity or the wrong kind of
salt
No soft water • No salt in brine cabinet
• Sediment in brine cabinet has plugged the brine line and air
check/draw tube
• Flow control is plugged
• Drain line is pinched, frozen, or restricted
• Clogged injector assembly
• Salt bridge has formed due to high humidity or the wrong kind
of salt
POSSIBLE CAUSE SOLUTION
• Add salt.
• Remove the brine line and flush clean
Remove the air check/draw tube and flush with clean water. Clean injector
assembly. Clean any sediment from brine cabinet.
• Remove brine piston housing and clear debris from the flow control.
• Straighten, thaw, or unclog the drain line.
• Remove injector cap and clean nozzle and throat with a wooden toothpick.
Replace throat if removed.
• Test with a blunt object like a broom handle. Push the handle into the salt to
dislodge the salt bridge, or use hot water around the inside perimeter
to loosen salt.
• Add salt.
• Remove the brine line and flush clean
Remove the air check/draw tube and flush with clean water. Clean
injector assembly. Clean any sediment from brine cabinet.
• Remove brine piston housing and clear debris from the flow control.
• Straighten, thaw, or unclog the drain line.
• Remove injector cap and clean nozzle and throat with a wooden
toothpick. Replace throat if removed.
• Test with a blunt object like a broom handle. Push the handle into
the salt to dislodge the salt bridge, or use hot water around the
inside perimeter to loosen salt.
TR 33