Compaq Armada 3500 series Service Manual page 38

Table 2-15 Solving Audio Problems
Problem
Internal speakers produce no
sound (continued).
Internal speaker does not
produce sound when an
external audio source is
connected to the stereo
line-in jack.
External microphone does
not work.
No sound from game
program.
No sound from headphones.
Continued
Probable Cause
External speakers or
headphones are connected to
the computer.
Speaker wires are not
connected.
Speakers are bad.
Volume may be turned off or
set too low.
Line input may not be
connected properly.
Headphones or speakers are
connected to the stereo
speaker/headphone jack,
which disables the internal
speakers.
The wrong type of
microphone or microphone
plug is being used.
The microphone may not be
connected properly.
Sound source is not selected.
Audio settings are not set
correctly.
Computer volume control is
turned down.
Headphones are connected.
Volume or mixing controls set
incorrectly.
Sound source not selected.
Volume or mixing controls set
incorrectly.
Recommended Action(s)
Use the external speakers or headphones or
use the Convenience Base II speakers.
To use the internal speakers, disconnect the
external speakers or headphones or undock
the computer.
Make sure the speaker wires are connected
properly.
Replace the speakers.
Adjust the volume control located at
the top right corner of the computer.
Use the volume control and mixing
features available in Control Panel ⇒
Multimedia.
Adjust the volume using the speaker
icon on the taskbar.
Check line input connection.
Disconnect the headphones or speakers to
enable the internal speakers.
Check to see if a monophonic electret
condenser microphone with a 3.5-mm plug
is being used.
Ensure that the microphone plug is properly
connected to the mono microphone jack.
Ensure that microphone is selected as the
recording source in Control Panel ⇒
Multimedia and that the recording level is
adjusted.
Check the game program audio settings.
Adjust the volume with the volume control
buttons located at the top right corner of
the computer.
Use or disconnect the headphones.
Adjust the volume with the volume
control buttons located at the top right
corner of the computer.
Use the volume control and mixing
features available in Control Panel ⇒
Multimedia.
Verify that the sound source is selected in
Control Panel ⇒ Multimedia.
Adjust the volume with the volume
control buttons located on the right
side of the computer.
Check the volume and mixer controls
in Control Panel ⇒ Multimedia.
Troubleshooting 2-19