Chapter 1: Introduction; Troubleshooting Tools - Avaya WLAN 8100 Series Troubleshooting Manual

Chapter 1: Introduction

This document:
• Describes the diagnostic tools and utilities available for troubleshooting the WLAN 8100 Series
products including the Command Line Interface (CLI) and the Wireless Management System
(WMS).
• Guides you through some common problems to achieve a first tier solution to these situations.
• Advises you what information to compile prior to troubleshooting or calling Avaya for help.
This document assumes that you:
• Are familiar with networking concepts and terminology.
• Have experience with Graphical User Interface (GUI).
• Have basic knowledge of network topologies.

Troubleshooting tools

The WLAN 8100 Series products support a range of protocols, utilities, and diagnostic tools
that you can use to monitor and analyze traffic, monitor laser operating characteristics, capture
and analyze data packets, trace data flows, view statistics, and manage event messages.
Certain protocols and tools are tailored for troubleshooting specific WLAN 8100 Series network
topologies. Other tools are more general in their application and can be used to diagnose and
monitor ingress and egress traffic.
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