Dell 1800FP User Manual page 45

days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice
for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and
handling charges shown on your invoice. If you are an organization that bought the products under a written agreement with
Dell, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. Refer to "Getting
Help" in your Installation and Troubleshooting Guide to find the appropriate telephone number for obtaining customer
assistance. To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original
packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping
charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or
credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new
condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned
with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has
been installed by Dell, the whole system must be returned, along with any media and documentation that may have been
included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to DellWare products, which may be returned under DellWare's then-
current return policy. In addition, reconditioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.
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