Dell 1800FP User Manual page 41

Back to Contents Page
Warranties: Dell Service and Support Plan Guide, "Total
Satisfaction" Return Policy (U.S. and Canada Only)
Limited Warranties for Dell Branded Hardware Products
Warranty (Canada Only)
"Total Satisfaction" Return Policy (U.S. and Canada Only)
Limited Warranties for Dell Branded Hardware Products
DELL-BRANDED HARDWARE PRODUCTS COME WITH A LIMITED WARRANTY. THE LIMITED WARRANTY COVERING
YOUR PARTICULAR SYSTEM WILL BE NOTED ON YOUR INVOICE AND INCLUDED IN THE DOCUMENTATION
ACCOMPANYING YOUR SYSTEM.
DELL-BRANDED MONITORS PURCHASED INDEPENDENT OF A SYSTEM PURCHASE COME WITH THE LIMITED
WARRANTY SET OUT BELOW.
(For US customers, a copy of Dell's limited warranty statement can be obtained by writing Dell at USA L.P., Attn: Warranties,
One Dell Way, Round Rock, TX 78682.)
Limited Three-Year Warranty (U.S. Only)
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent
to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free
from defects in materials and workmanship. The warranty term is three years beginning on the date of invoice, as described in
the following text.
Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage
due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell,
usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused
by use of parts and components not supplied by Dell.
This warranty does not cover any items that are in one or more of the following categories: software; external devices (except
as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts
added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell
SM
factory; or DellWare products. Displays, keyboards, and mice that are Dell-branded or that are included on Dell's standard
price list are covered under this warranty; all other displays, keyboards, and mice (including those sold through the DellWare
program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited
warranty that are returned to Dell's facility. To request warranty service, you must call Dell's Customer Technical Support
within the warranty period. Refer to "Getting Help" in your Installation and Troubleshooting Guide to find the appropriate
telephone number for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping
charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or
replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to
other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage device
(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept liability
for lost data or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in
performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not
extended.
Coverage During Years Two and Three
During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell's
• One Year Dell Manufacturer End-User Guarantee European Union, Norway and Switzerland
• Limited Three-Year Warranty (U.S. Only) • Limited Three-Year
•