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Viewing trunk status
Status > System > Trunks displays all the trunks in realtime, including their names, IP
addresses, types, status, and registration/connection status with the VoIP or PSTN service
provider.
The trunk statuses include:
• Not registered: The trunk is not registered with the VoIP or PSTN service provider and is not
in service.
• In service: The trunk is registered with the VoIP or PSTN service provider and is in service.
• Unavailable: The trunk is not reachable.
• Alarm detected: There is a problem with the trunk.
• Admin down: The trunk is disabled.
• Unmonitored: The trunk is not monitored.
When you click the IP address of a SIP extension, you can interface with the extension and
configure it remotely.
Registration/Connection indicates if a trunk has been registered with or connected to the VoIP
or PSTN service provider.
You can stop a phone call by clicking the Hang up icon.
For more information, see
Viewing call records
Status > Call Detail Records (CDR) displays all the phone calls made during a certain time
period, including time of the call, caller and receiver, call duration, call status, and call direction.
Double-clicking a record displays the detailed call information, including the CDR flow.
You can filter the call records display by clicking the Search button and enter criteria that
records must match in order to be visible. You can also save the call records by clicking the
Download button.
Viewing log messages
The Logs submenu displays locally stored log files. If you configured the FortiVoice Gateway to
store log messages locally (that is, to the hard disk), you can view the log messages currently
stored in each log file.
Logs stored remotely cannot be viewed from the web-based manager of the FortiVoice
Gateway. If you want to view logs from the web-based manager, also enable local storage. For
details, see
Status > Logs displays the logs of administrator activities and system events as well as voice.
To view the list of log files and their contents
1. Go to Status > Logs > Event/Voice.
The list of log files appears with the beginning and end of a log file's time range and the size
of a log file in bytes. The queue log files display more information.
Fortinet Technologies Inc.
"Configuring FortiVoice Gateway" on page
"Configuring Logs" on page
Page 19
51.
FortiVoice Gateway 5.3.6 Administration Guide
43.
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