General Information; Troubleshooting; Information; Error Information - Polycom KIRK 5020 User Manual

13 General Information

13.1 Troubleshooting

The handset freezes.
Remove and replace battery pack. Press left softkey to turn on the handset.
The handset does not ring.
Check whether
The handset cannot find a system ID at
Check whether the system is set to allow subscriptions.
The handset cannot subscribe even if system ID has been found.
Check if Authentication Code is necessary.
Not possible to turn on the handset.
Check if battery is connected. If yes, charge the battery.
The handset turn off when receiving a call and going off-hook.
Charge the battery. If still a problem change the battery as it might be defective.

13.2 Information

13.2.1 Error information

Improper function of the handset might be related to the infrastructure to which the
handset is connected to.
Before declaring a handset for repair be sure that the main system is operating prop-
erly.
Warranty
The handset is covered by a normal warranty solution, except the battery. The lifetime
of the battery depends on the general use of the handset.
The handset is not covered by a general warranty if:
• The handset is exposed to water or metal dust.
• The handset is mistreated.
• The handset is exposed to unauthorized break-in.
Silent mode
is turned
On
.
Create Login
.
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