Troubleshooting - Cisco Catalyst 3750-E Software Configuration Manual

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Troubleshooting

This chapter describes how to identify and resolve software problems related to the Cisco IOS software

on the Catalyst 3750-E or 3560-E switch. Depending on the nature of the problem, you can use the

command-line interface (CLI), the device manager, or Network Assistant to identify and solve problems.

Unless otherwise noted, the term switch refers to a Catalyst 3750-E or 3560-E standalone switch and to

a Catalyst 3750-E switch stack.

Additional troubleshooting information, such as LED descriptions, is provided in the hardware

installation guide.

For complete syntax and usage information for the commands used in this chapter, see the command

reference for this release and the Cisco IOS Command Summary, Release 12.2.

Recovering from a Software Failure, page 49-2

Recovering from a Lost or Forgotten Password, page 49-3

Preventing Switch Stack Problems, page 49-8

Recovering from a Command Switch Failure, page 49-9

Recovering from Lost Cluster Member Connectivity, page 49-12

Preventing Autonegotiation Mismatches, page 49-13

Troubleshooting Power over Ethernet Switch Ports, page 49-13

SFP Module Security and Identification, page 49-14

Monitoring SFP Module Status, page 49-14

Monitoring Temperature, page 49-15

Using Ping, page 49-15

Using Layer 2 Traceroute, page 49-16

Using IP Traceroute, page 49-18

Using TDR, page 49-19

Using Debug Commands, page 49-20

Recovery procedures require that you have physical access to the switch.

C H A P T E R

Catalyst 3750-E and 3560-E Switch Software Configuration Guide

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