Saeco Incanto HD8911 User Manual page 28

Problem
I cannot insert the brew
group.
The coffee has too little
crema or is watery.
Coffee is leaking from the
coffee dispensing spout.
The coffee is not hot
enough.
The machine grinds the
coffee beans, but coffee
does not come out.
Cause
The brew group is not in the correct
position.
The machine is still in the descaling
procedure.
The grinder is set to a too coarse
setting.
You are using an unsuitable coffee
blend.
The machine is performing its self-
adjustment.
The brew group is dirty.
The coffee dispensing spout is
clogged.
The cups you use are cold.
The temperature is set too low.
Check the menu settings.
You added milk.
The coffee exit duct is blocked.
The grind is set to a too fine setting.
The brew group is dirty.
English
Solution
You did not put the brew group in
neutral position before placing it
back. Make sure that the lever is in
contact with the base of the brew
group and that the hook of the
brew group is in the correct
position.
Reset the machine by turning it on
and off. Place the drip tray and the
coffee grounds container back.
Leave the brew group out. Close
the maintenance door and turn the
machine on and off. Then try to
reinsert the brew group.
You cannot remove the brew
group when the descaling process
is active. First complete the
descaling process and then
remove the brew group.
Adjust the grinder to a finer setting.
Start using a different coffee
blend.
Brew a few cups of coffee.
Clean the brew group.
Clean the coffee dispensing spout
and its holes with a pipe cleaner.
Preheat the cups by rinsing them
with hot water.
Set the temperature to 'high' in the
menu.
Whether the milk you add is warm
or cold, it always decreases the
temperature of the coffee to some
extent.
Clean the coffee exit duct with the
handle of the multifunctional tool
or a spoon handle.
Adjust the grinder to a coarser
setting.
Clean the brew group.
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