General - Insignia NS-43DR620NA18 User Manual

General

Symptom Possible cause
Power cord may not be
connected correctly
No power
Other devices may be
interfering
My TV tuner
Antenna may not be
does not pick
placed optimally
up as many
over-the-air
channels as it
should
Broadcast TV may not be
set up
Channels may be
blocked or hidden
One or more
The wrong input may be
channels do not
selected
display
You may need to use the
remote control that
came with the cable or
satellite box
I lost my
parental control Need PIN recovery
PIN
Some settings Not all settings are
cannot be available for all devices
accessed or inputs
TV cabinet
This is normal
creaks
Control buttons
TV may be frozen
do not work
TV keeps Sleep timer may be
turning off turned on
43"/50"/55"/65" UHD 4K / 2160p, 60Hz, LED Roku TV
Try this...
• Make sure that the power cord is correctly connected to both
your TV power connector and power outlet. See
power on page 36. You should see an LED in the front of your
TV panel when a button on the remote is pressed. If you see no
LED activity, try another outlet or check your fuse box.
• Unplug the power cord, wait 60 seconds, then plug the cord
back in and turn on your TV.
• Other devices (for example, a surround sound receiver,
external speakers, fans, or hair dryers) may be interfering with
your TV. Try turning off one device at a time to determine
which device is causing interference. After you have
determined which device is causing interference, move it
further from your TV to eliminate the interference.
• Adjust the antenna location and rescan.
Go to Settings > TV inputs > Antenna TV > Scan again for
channels.
• Reception can vary by channel depending on the broadcast
power level of a given station. Contact your cable or satellite
TV provider.
• Make sure that the antenna or cable/satellite TV is connected
securely to your TV.
• Try replacing the cable between the antenna/cable or
cable/satellite box and your TV.
• Make sure that Antenna TV is set up.
• Make sure that the channels are not blocked.
• Make sure that the channels are not hidden. The channel may
have been deleted from the channel list. You can add the
channel back to the channel list.
• Make sure that you have selected the correct input tile for the
device or service you are trying to use.
• If you are using a cable or satellite box, use the remote that
came with that box to change channels.
• You will need to factory reset your TV, as the PIN cannot be
recovered or reset any other way.
Go to Settings > System > Advanced system settings >
Factory reset.
• If the icon or a menu option is grayed, you cannot adjust
settings for the current video input mode.
• When your TV is in use, the temperature rises naturally and
may cause the cabinet to expand or contract which can cause
a creaking noise. This is not a malfunction.
• Unplug the power cord, wait a few seconds, then plug the cord
back in and turn on your TV.
• Make sure that the sleep timer is not turned on.
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