Troubleshooting; Faq; Video And Audio - Insignia NS-43DR620NA18 User Manual

Troubleshooting

Warning
Do not try to repair your TV yourself. Contact authorized service personnel.
Note
If the problem is not solved by using these troubleshooting instructions,
turn off your TV, then turn it on again.
Note
If you have any other questions about how to use your TV that are not
covered in this User Guide, go to
brand and model.

FAQ

For the latest answers to Frequently Asked Questions, visit General Support & FAQs under the Support and Service
section of the Insignia TV support website (www.insigniaproducts.com) and the Support section of the Roku website
(www.roku.com).

Video and audio

Symptom Possible cause
Picture does not
fill the screen or
The picture size may
there are black
need to be adjusted
bars around the
picture
TV is not on
Cables are not
connected correctly
I don't see a
picture when I
Picture settings may be
select an input
incorrect
Incorrect input may be
selected
Input source not
detected
TV input may be bad
Broadcast TV may be
TV channel
experiencing problems
does not appear
or may not be set up
43"/50"/55"/65" UHD 4K / 2160p, 60Hz, LED Roku TV
http://support.roku.com
Try this...
• Adjust the picture size (aspect ratio). See the Picture Size
option in the Options menu.
• Make sure that your TV is plugged into a working power
outlet, and that your TV is turned on. (Your TV has a light on
the front that indicates if your TV is turned off.)
• Make sure that the video cables are connected correctly and
securely to your TV.
• Make sure that the antenna or cable TV is connected correctly
and securely. See Connecting a cable or satellite box
page 20 or Connecting an antenna or cable TV (no box)
page 23.
• Adjust the contrast and brightness. See the TV brightness
option in the Settings menu or Options menu.
• Adjust the TV picture.
• Make sure that the correct input is selected for the device you
want to view.
• Make sure that the device connected to the input is turned on.
• Make sure that the cord to and from the device is connected
firmly and correctly to the device and your TV.
• Connect a different device to the same input and check to see
if it works correctly.
• Try another channel. The station may be experiencing
problems.
• Make sure that the incoming signal is compatible.
• If you are trying to watch broadcast TV, make sure that
Antenna TV is set up.
www.insigniaproducts.com
and select your TV
on
on
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