Troubleshooting Tips - GE PP9830 Owner's Manual & Installation Instructions

J
Z
g
O
O
3::
UJ
_,J
::3
O
CZ:
Troubleshooting tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Water won't boil
Surface units will not
maintain a rolling boil
or cooking is slow
Surface units do not
work properly
Possible Cause
Improper cookware being used.
A fuse in your home may be blown or the
circuit breaker tripped.
Cooktop controls improperly set.
What To Do
Cover pan with a lid. Turn the downdraft fan Off
until the water begins to boil.
Pan bottoms should be flat, fairly heavyweight and
the same diameter as the surface unit selected.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the
surface unit you are using.
Tiny scratches or Incorrect cleaning methods being used. See the Cleaning the Glass Cooktop section.
metaJ marks (may Cookware with rough bottoms being used Be sure cookware bottoms and cookware are clean
appear as cracks) or or coarse particles (salt or sand) were before use. Use cookware with smooth bottoms.
abrasions on radiant between the cookware and the surface of Tiny scratches are not removable but will become
cooktop glass surface the cooktop, less visible in time as a result of cleaning.
Cookware has been slid across the
cooktop surface.
Areas of discoloration Improper cookware being used. Marks from aluminum and copper pans as well
or dark streaks on the as mineral deposits from water or food can be
removed with the cleaning cream.
Hot surface on a model with a light- This is normal. The surface may appear discolored
colored cooktop, when it is hot. This is temporary and wilt disappear
as the glass cools.
Food spillovers not cleaned before next See the Cleaning the glass cooktop section.
use.
Incorrect cleaning methods being used. Use recommended cleaning procedures.
Hot sugar mixtures or Hot cooktop came into contact with these See the Glass surface potential for permaent
plastic melted to the substances, damage section in the Cleaning the Glass Cooktop
surface section.
Pitting (or indentation) Hot sugar mixture spilled or plastic Call a qualified technician for replacement.
of the cooktop melted on the cooktop.
Cooktop making an Cooktop is locked. Check to be sure the Control Lock knob is turned
audible sound to UNLOCK.
Frequent cycling off Improper cookware being used. Use only flat cookware to minimize cycling.
and on of surface
units
Cooktop feels hot Improper cookware being used. The glass cooktop surface may seem hotter than
you are used to. This is normal. Use pans which
are absolutely flat.
Control knob will not
turn
Cooktop controls improperly set.
Poor venting Clogged filter.
House too airtight.
Wall cap obstructed.
Wall cap damper door stuck.
Duct length exceeds recommended 100
equivalent foot maximum.
When the knob is in the Off position, it must be
pushed down before it can be turned. When the
knob is in any other position, it can be turned
without being pushed in.
Clean filter per instructions.
Open a window slightly to provide fresh air source.
Remove blockage from exterior wall cap.
Check exterior wall cap damper door for free
movement or obstruction.
Reduce number of elbows to simplify duct run.
8 49 80635 2