Blackberry Bold 9900 User Manual page 91

User Guide
HTML email messages don't appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•
Try downloading external pictures. Press the
•
Try viewing your message in plain text. Press the
Related topics
View email in plain text format, 75
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Synchronize email over the wireless network, 14
Email filters aren't working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topics
Email filters, 71
The number of new or unopened messages is different than I expect
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the
email application on your computer other than your inbox, your device files the message.
Related topics
View filed messages, 82
Hide messages from the Messages application, 80
Hide filed email from the message inbox, 82
key > Get Images.
key > Get Plain Text.
Messages
89