Troubleshooting: Blackberry Device Software - Blackberry Bold 9900 User Manual

User Guide
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen,
click the Options icon. Click Device > Software Updates.
2. Complete the instructions on the screen.
Note: During the installation process, your device might reset or display a white screen. If encryption is turned on, you might
need to type your password at various times during the installation process.
Return to or delete the previous version of the BlackBerry Device Software
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Software Updates > Update successful.
• To return to a previous software version, click Downgrade.
• To delete a previous software version, press the
Hide or show an optional BlackBerry Device Software update
Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.
If a BlackBerry® Device Software update is optional, you can hide the update on the Software Updates screen and hide the
Wireless Update icon. Mandatory updates can't be hidden.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Software Updates.
• To hide an optional update, highlight a software version. Press the
• To show all hidden updates, press the

Troubleshooting: BlackBerry Device Software

I can't update the BlackBerry Device Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to update your
BlackBerry® Device Software over the wireless network.
Try the following actions:
• Verify that your BlackBerry device is connected to a wireless network.
• Verify that your device has enough storage space to update the BlackBerry Device Software.
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key > Delete Downgrade Data.
key > Show All.
BlackBerry Device Software
key > Hide.