Blackberry Bold 9900 User Manual page 177

User Guide
I receive an error message after I rotate a picture
Every time you rotate a picture, your BlackBerry® device automatically tries to save the picture's new direction. You might
receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the
picture is not copyright protected and if you have a third-party image editing application, you might be able to reduce the size
of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and
you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used
to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen
or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to
Device Password.
Related topics
About file encryption, 188
My device isn't using the correct ring tone or wallpaper
If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry® device or on the media card using your
device password and you reset your device, unlock your device.
Related topics
Lock or unlock your device, 349
Media
175