Blackberry Bold 9900 User Manual page 139

User Guide
Troubleshooting: Music
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
I can't save media files
Your BlackBerry® device or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
Related topics
Delete a message, 79
Move, rename, or delete a file, 124
I can't open media files
Try one of the following:
• If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect
your device from your computer.
• If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the
media transfer options in the BlackBerry® Desktop Software.
Media
137