Keurig K-Express - Coffee Maker Manual

Overview

SINGLE SERVE COFFEE MAKER

1. Handle
2. K-Cup® Pod Holder Assembly
3. Drip Tray Plate
4. Drip Tray
5. Drip Tray Base
6. Water Reservoir Lid
7. Water Reservoir

Regular Maintenance

For great-tasting coffee, keep your brewer running at peak performance by following the recommended maintenance schedule:

*To turn off Descale notification, follow the full descaling procedure as outlined in this guide.
**Please visit www.Keurig.com/Descale for instructions on using the Descale Pouch.

If the brewer has been in storage, or hasn't been used in days, run a cleansing brew before brewing your beverage.
Periodically hand-wash the water reservoir and lid and drip tray with warm soapy water and rinse clean.

Parts are not dishwasher safe.

NOTE:
Do not dry the inside of the water reservoir with a cloth as lint may remain.

K-Cup® Pod Holder

To remove the K-Cup® pod holder from the brewer, lift the handle and grasp the top of the K-Cup® pod holder with one hand while pushing up on the bottom of the K-Cup® pod holder from underneath with the other until it releases. After cleaning, align the K-Cup® pod holder with the opening using the two front ribs as a guide and snap into place from the top.

There are sharp needles that puncture the K-Cup® pod above the K-Cup® pod holder and in the bottom of the K-Cup® pod holder. To avoid risk of injury, do not put your fingers in the K-Cup® pod holder.

NOTE:
Always remove and dispose of the used K-Cup® pod after brewing.

Exit Needle

Remove the pod holder assembly and detach the funnel. Locate the exit needle on the inside bottom of the K-Cup® pod holder. Insert a straightened paper clip into the exit needle to loosen any coffee grounds.

Funnel

Washing the funnel ensures a fresh beverage experience. The funnel should be washed regularly and can be removed from the K-Cup® pod holder by pulling on it until it pops off. To replace it, orient the snaps to the indent and just snap it back onto the K-Cup® pod holder.

Entrance Needle

Lift the brewer handle and locate the entrance needle on the underside of the lid. To clean the holes in the needle, hold the brewer handle in the upward position and with your other hand, carefully insert a straightened paper clip into all the holes. Gently move it around to loosen any coffee grounds. Lower the handle completely and run a cleansing brew two times. Do not insert a K-Cup® pod.

Descaling Procedure

NOTE:
The full descaling procedure must be completed to turn off the Descale light.

You will need: a large ceramic mug (14oz minimum), fresh water, Keurig® Descaling Solution, and access to a sink.
Do not use a paper cup. Ensure that there is no beverage pod in the K-Cup® pod holder. The descaling procedure takes approximately 20 minutes.

STEP 1: Prepare the Brewer
Pour the entire bottle* of Keurig® Descale Solution into an empty water reservoir.
Then, fill the empty bottle with water and pour into the water reservoir.

Do not insert a K-Cup® pod.
Place a large mug on the drip tray.

STEP 2: Descale the Brewerv
To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds.
When flashing, press the 12oz button to start the descaling process.
Once the brew is complete, pour the hot liquid into the sink. Continue to brew until the ADD WATER light illuminates.

*If using a descale pouch, pour contents of pouch plus 24oz of water into tank.

STEP 3: Fresh Water Rinse
Empty the water reservoir, rinse the tank, and refill to the MAX fill line with fresh water.
When flashing, press the 12oz button to start the rinsing process.
Once the brew is complete, pour the hot liquid into the sink.
Continue to brew 12oz until the DESCALE notification turns off.
The brewer has now exited Descale Mode and will be ready for use!

NOTE:
The cleaning action of Keurig® Descaling Solution may result in a "foam" dispensed from the brewer. This is natural, as the solution is reacting with the scale inside. For a brewer that is heavily scaled, the brewer may not fill properly after the descaler is added. If this occurs, you may see only a small or no output dispensed, followed by the sound of air blowing out. If this occurs:

• Turn off and unplug the brewer.
• If there is Keurig® Descaling Solution in the water reservoir, discard the contents, rinse the water reservoir thoroughly and refill with water.
• Plug the brewer back in, power on, and repeat the Step 3 Fresh Water Rinse cycle.
  The brewer should begin to function normally as the solution is rinsed out and the scale is removed. If problem persists, allow brewer to sit unplugged for at least 30 minutes before continuing with the rinse.

Troubleshooting

Grounds in Your Coffee

Grounds may have gathered in the exit or entrance needles and can be cleaned using a straightened paper clip or similar tool.

• Clean the exit needle of the K-Cup® pod holder. Refer to the Exit Needle care instructions.
• Clean the brewer entrance needle. Refer to the Entrance Needle care instructions.

For optimal enjoyment and to limit grounds in your cup during hot water brews or when transitioning from brewing a coffee pod to a non-coffee pod (i.e. tea or cocoa), clean the exit and entrance needle per the instructions provided and perform 2 cleansing brews.

Brewer Will Not Brew

• The water level must be at the minimum line to brew. Add an additional 2oz of water to the reservoir to ensure the minimum fill level has been met, then press the size button. Repeat until the brewer begins to dispense.
• Lift up and replace the reservoir to ensure a secure fit on the base.

Brewing a Partial Cup

• Power the brewer off. Press and hold the 12oz button for 5 seconds until water starts dispensing. Then release and let the water purge. Discard the contents into the sink. Press the power button to restart.
• The exit needle may be clogged. Refer to the Exit Needle care instructions.
• Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care instructions.
• The brewer may need to be descaled. If you have repeated the descale procedure on your brewer two times and it is still only brewing a partial cup, contact Customer Service.

Brewer Does Not Have Power or Shuts Off

• Make sure that the power button has been turned on.
• Plug brewer into its own outlet. If the electric circuit is overloaded with other appliances, your brewer may not function properly. The brewer should be operated on its own circuit, separate from other appliances.
• For energy savings, the brewer automatically turns off 5 minutes after the last brew. Press the power button to restart.
• If the brewer still doesn't have power, contact Customer Service.

Helpful Hints

Water quality varies greatly. If you notice an undesirable taste in your beverage (such as chlorine or mineral tastes), we recommend using bottled or filtered water. Do not use distilled water.

Service

Beyond these recommended cleaning and maintenance procedures, this brewer is not user serviceable. For service, please refer to the Warranty section of this guide.

Storage

Empty the water reservoir before storing or transporting and take care to ensure that you store your brewer in a safe and frost-free environment. When you prepare to use it after storage, we recommend rinsing the water reservoir with fresh water and descaling the brewer as detailed in the Descaling your Brewer section.

If you plan to move your brewer to a different location, turn the brewer off, unplug it, and empty the water reservoir. If your brewer has been in an environment below freezing, please be sure to let it warm to room temperature for at least 2 hours before using.

Click or Call!

Have Questions?
We're here to help. Visit Support. Keurig.com for step-by-step videos on cleaning, descaling, and more.

Still Need Help?
Give us a call at
1-866-901-BREW (2739)

Warranty

LIMITED ONE YEAR WARRANTY
Keurig Green Mountain, Inc. (Keurig) warrants that your brewer will be free of defects in materials or workmanship under normal home use for one year from the date of purchase. It is recommended that you register your brewer on keurig.com/new so that your purchase information will be stored in our system. Keurig will, at its option, repair or replace a defective brewer without charge upon its receipt of proof of the date of purchase. If a replacement brewer is necessary to service this warranty, the replacement brewer may be new or reconditioned. If a replacement brewer is sent, a new limited one year warranty will be applied to the replacement brewer.

This warranty only applies to brewers operated in the United States and Canada. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and, in the case of Canada, from province to province.

Only the use of Keurig® K-Cup® brand pods and accessories will guarantee the proper functioning and lifetime of your Keurig® brewer. Any damage to or malfunction of your brewer resulting from the use of non-Keurig® pods and accessories may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use.

WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND DOES NOT COVER INCIDENTAL COSTS AND EXPENSES RESULTING FROM ANY BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE. Some states or provinces do not allow the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you depending on the state or province of purchase.

Nor does this warranty cover damages caused by use of non-Keurig® pods or accessories, services performed by anyone other than Keurig or its authorized service providers, use of parts other than genuine Keurig® parts, or external causes such as abuse, misuse, inappropriate power supply, or acts of God.

OTHER LIMITATIONS
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL. IN ADDITION, KEURIG HEREBY SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO YOUR KEURIG® BREWER, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Some states or provinces do not allow disclaimers of such implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you depending on the state or the province of purchase.

HOW DO YOU OBTAIN WARRANTY SERVICE?
Keurig® brewers are high-quality appliances and, with proper care, are intended to provide years of satisfying performance. However, should the need arise for warranty servicing, simply call Keurig Customer Service at our toll free phone number 1.866.901.BREW (2739). Please do not return your brewer for servicing without first speaking to Keurig Customer Service to obtain a Return Materials Authorization (RMA) number. Keurig® brewers returned without a RMA number will be returned to the sender without servicing.

Videos

Keurig K-Express - Full Tutorial Video

Keurig K-Express - Review Video

Documents / Resources

References

• Keurig Support

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