Solving Scanner Problems - Lexmark CX310 Series User Manual

Troubleshooting

Solving scanner problems

•
"The scanner does not respond" on page 217
•
"Scan job was not successful" on page 218
•
"Scanner unit does not close" on page 219
•
"Scanning takes too long or freezes the computer" on page 219
•
"Poor scanned image quality" on page 219
•
"Partial document or photo scans" on page 220
•
"Cannot scan from a computer" on page 221
The scanner does not respond
Action
Step 1
Check if the printer is turned on.
Is the printer turned on?
Step 2
Check if the printer cable is securely attached to the printer and
the computer, print server, option, or other network device.
Is the printer cable securely attached to the printer and the
computer, print server, option, or other network device?
Step 3
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 4
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 5
Check if the printer is plugged into any surge protectors,
uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible
power supplies, or extension cords?
Yes No
Go to step 2. Turn on the printer.
Go to step 3. Connect the printer
cable securely to the
printer and the
computer, print
server, option, or
other network
device.
Go to step 4. Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
Turn on the switch or Go to step 5.
reset the breaker.
Connect the printer Go to step 6.
power cord directly
to a properly
grounded electrical
outlet.
217