Troubleshooting - Alcatel 5044Y User Manual

- Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.;
- Modification or repair performed by individuals not authorised by
TCL Communication Ltd. or its affiliates or your vendor;
- Modification, adjustment or alteration of software or hardware
performed by individuals not authorised by TCL Communication Ltd.;
- Inclement weather, lightning, fire, humidity, infiltration of liquids
or foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation...
Your phone will not be repaired in case labels or serial numbers (IMEI)
have been removed or altered.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be
liable for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited to commercial or financial loss or
damage, loss of data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
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Troubleshooting ���������������������
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone's performance, remove unnecessary files or
apps on your phone.
• Update your phone's software via the Updates application. Or you
can touch Settings > About phone > Updates to update software.
• Reset your phone via Factory data reset. Touch Settings > Backup &
reset > Factory data reset > RESET PHONE. Another method is to
hold down the Power key and the Volume up key at the same time
when your phone is powered off. All your phone data will be lost
permanently. It is strongly advised to fully back up your phone data
before resetting.
Carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed. Then switch it on
again.
• When the phone falls into a loop during power on animation and
the user interface can't be accessed, press and hold the Volume
down key to enter Recovery mode. This eliminates any abnormal OS
booting issues caused by third party applications.
• If neither method is effective, reset the phone using the Power key
and the Volume up key (holding both together) or update software
via the Updates application.
My phone has not responded for several minutes
• If your phone doesn't respond, turn off your phone by pressing and
holding the Power key until it turns off and then restart it again.
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