Avaya 2007 User Manual page 43
Ip deskphone call center
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Also See for 2007:
- User manual (182 pages) ,
- Fundamentals (682 pages) ,
- Getting started (2 pages)
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Supervisor features
•
length of time the oldest call has waited in the queue
•
number of calls that have overflowed into the queue
To display information on the ACD queue
Figure 5: Current status of ACD queue
43
Tap the
Display Queue
Information on the current ACD queue
appears on the display.
soft key.
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