Mercedes-Benz C-CLASS Operator's Manual page 294

Features
292
The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be valet locked remotely.
The vehicle remote closing feature is available if
the relevant mobile phone network is available
and a data connection is possible.
Contact the following service hotlines:
X
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the
Remotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via:
the Internet, under the "Owners Online" sec-
R
tion
telephone applications (e.g. for iPhone
R
Android™)
To do this, you will need your identification num-
ber and password.
Stolen vehicle recovery service
If your vehicle has been stolen:
Notify the police.
X
The police will issue a numbered incident
report.
This number will be forwarded to the
X
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
Doors Locked
®
,
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Benz Service
Center or a recovery vehicle is called.
If vehicle data needs to be transferred during an
Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
You will see the Roadside Assistance Con‐
nected message in the display. If the Vehicle
Health Check can be started, the
Vehicle Diagnostics Received Start
vehicle diagnostics?
the display.
Press the Yes button to confirm the message.
X
When the Vehicle Diagnostics Please
X
Start Ignition message appears: turn the
SmartKey to position 2 in the ignition lock
( page 135).
Y
If the Please follow the instructions
X
received by phone and move your vehi‐
cle to a safe position.
appears: please follow the instructions
received by phone and move your vehicle to a
safe position.
The message in the display disappears.
The vehicle operating state check begins. You
will see the Vehicle Diagnostics Active
message.
If you select Cancel, the Vehicle Health
Check is canceled completely.
When the check is complete, the
vehicle diagnostics data. (Voice con‐
nection may be interrupted during
data transfer) message appears. The vehicle
data can now be sent.
Press the OK button to confirm the message.
X
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Request for
message appears in
message
Sending